Play.com reviewed by

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Rakuten have tarnished this once great retailer.

i have to agree with a similar review on here. i purchased wrestlemania 19 for the nintendo gamecube off play back in september 2003 because it was the cheapest price i'd ever seen for a new video game. i used them more and more as they were constantly and consistently cheaper than high street shops. this continued for along time. I must say, i do not care for PLAY trade. you look for an item and find a list of sellers and sometimes play doesn't even show up in the list. it's too ebay for me.
Since being acquired by the Rakuten group, they have not had as much business from me for a few reasons. firstly, you can't speak to a human anymore. if you do, it's a ball ache to find (i think) the premium rate number only to be put through to a call centre where their native language certainly isn't english. this isn't the gripe here, but they certainly aren't as helpful as an english call centre as they seem to be reading a script and sass you a bit.
i've had a total number of 2-3 items go missing in the post. royal mail has a reputation for thieving arseholes within it's company, so it's hard when play give you the runaround to get a new item or a refund sent out. even more frustrating when you have to ring them and they have no recollection of a lost item claim being placed.
there are better companies out there. for games, it's shopto.net, highly recommended. for dvd's zavvi, hmv or amazon.
1
Dean found this review useful
    Comment (?)