I've been using Play for years and until now have never had a problem with the site or had a need to contact their customer services. However, recently a bug seems to have developed on the site whereby I can only complete a purchase using a single means. For example, if I pay by card OR a single Play.com voucher, the purchase goes through fine...but if I use multiple vouchers or a voucher plus card combination the purchase simply fails. This wouldn't be such a big problem if I didn't have so many vouchers to use...as a Play.com credit card holder, I get loads due to the reward scheme.
This is where the problem begins...the customer service team aren't particularly useful. They just don't seem to care that one of their customers has effectively had their account rendered unusable. I've had conversations about this problem with about 4 different people now, promised emails/ calls back which I never receive and end up chasing...and the problem still continues to this day after about 2 months, despite the customer service team supposedly escalating it. Very poor to say the least.
Might be time for me to use Amazon and change to their credit card instead....
This site used to be the best but after they got my order wrong twice I had to send items back. They also took money for an item not in stock and it stayed out of stock for a year, and the delivery has now become very slow. I've stopped using them altogether now.
Dean found this review useful
i have to agree with a similar review on here. i purchased wrestlemania 19 for the nintendo gamecube off play back in september 2003 because it was the cheapest price i'd ever seen for a new video game. i used them more and more as they were constantly and consistently cheaper than high street shops. this continued for along time. I must say, i do not care for PLAY trade. you look for an item and find a list of sellers and sometimes play doesn't even show up in the list. it's too ebay for me.
Since being acquired by the Rakuten group, they have not had as much business from me for a few reasons. firstly, you can't speak to a human anymore. if you do, it's a ball ache to find (i think) the premium rate number only to be put through to a call centre where their native language certainly isn't english. this isn't the gripe here, but they certainly aren't as helpful as an english call centre as they seem to be reading a script and sass you a bit.
i've had a total number of 2-3 items go missing in the post. royal mail has a reputation for thieving arseholes within it's company, so it's hard when play give you the runaround to get a new item or a refund sent out. even more frustrating when you have to ring them and they have no recollection of a lost item claim being placed.
there are better companies out there. for games, it's shopto.net, highly recommended. for dvd's zavvi, hmv or amazon.
Dean found this review useful
I shop at play.com and have had some easy transactions and some which made me think twice about using them, they are great value have some fab offers and free delivery a definite plus, but I have had faulty items ( which are such a hassle to get sorted), missing orders, over all an up and down experience with them, I do still shop with them so they must be doing something right but I am a sucker for a bargain ......
I will never shop here again. They messed up my order and made it SO HARD to sort out I wasted hours and hours in fruitless endeavour. It would have been quicker to write and record my own album. Terrible customer service. Just AWFUL.
Jay Jay JurassicJunkie found this review useful
So I have make an pre-order. One day before release I make call and spoke with they customer service, employee said that I will get my order on release date, which is today unfortunately I haven't received my order (gonna give a call for customer service again tomorrow), and even tracking doesn't show too much, I've ask employee about that but she didn't could help me with that as well.
So: employee said that I will get order today, but I didn't, probably they send it with standard delivery instead of express and I wouldn't get my order even tomorrow...
EDIT 26/09 08:44: tracking updated at night that it's out for delivery, so probs I'm gonna receive it today. But I'm still not happy with the service, they use 24h delivery to provide me with ordered goods yesterday when was the release date.
The online shops that I tend to order from the most are Amazon or Play. Both are fairly equal in the way they package items (inappropriately) and deal with customer returns (very well).
Although Play has the edge over Amazon when it comes to packaging. Sometimes this is pure chance that the things I have ordered have come undamaged but when I order from Play they do make a little more effort to protect the shipment. And I have never had a book or any other item for that matter that has been damaged from them.
While Amazon usually have more products and are often better priced I feel safer ordering from Play. So I am willing to spend just a little more to go with them if they have what I am looking for. This means a lot because I do all my shopping online and I get really sick of sending things back because they simply aren't packaged properly for transit.
So if Play expand their range of products and match prices with Amazon I will favour Play. I really hope they take into consideration how they package products because they can improve vastly in this area as can Amazon and many other big online retailers.
I make a point of always ordering from you. I discovered that you were one of the only people to stock the serenity model I wanted about 5 years ago and have been a happy play customer ever since.
I never wait too long for the stuff that I order, no extortionate delivery fees and you can get such an amazing range of stuff
I have shopped with play since 2002 and ordered over 235 items in that time. Items that I order are always delivered extremely quickly. I have found their prices are ultra competitive and the postage is free. I have never had any problems with quality or delivery. I had a problem with a DVD that I ordered recently, as I did not realise it was in a foreign language, no problems at all in returning it for an immediate refund. Highly recommended
I always used to buy stuff from Play.com but more recently I've found their prices often aren't as good as Amazon.co.uk and they seem to have introduced things which show adverts, after you've bought something, for other annoying offers like "Get £10 off your next order if you sign up for a trial on one of these other sites..." etc. It was nicer when it was simpler... 3 clicks and a password and I'd be done without any extras in my face!
Pretendeert en adverteert gratis verzending naar andere Europese landen buiten de UK, maar de prijs voor de producten in euro's is vele malen hoger dan de prijs in Britse ponden. Eigenlijk betaalt men dus alsnog voor de levering. Voorbeeld: Joe Browns Men's Washed Lace Up Plimsolls is in ponden 18,95, maar in euro's 31,95. Volgens de Google valuta berekening zou dit maar op ruim 23 euro uitkomen. Er zijn zat winkels die dit niet doen en die zijn naar mijn mening dan ook een beter alternatief. Jammer.
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Pretends to have free shipping to European countries outside the UK, but the prices for products in euros are much higher than the prices in British pounds. So, in fact, we are still, though indirectly, charged for shipping. E.g. Joe Browns Men's Washed Lace Up Plimsolls is priced at 18.95, but the price in euros is 31.95. According to the Google currency converter this should only be around 23 euros. I have seen shops that use fair and up-to-date currency exchange rates, and they are, in my experience, better alternatives. Pity.
Had a problem today, that when I sent a product back for a refund I didn't receive my refund. I rang them, they told me to send my proof of postage in an email. Then half an hour later it was all sorted.
I only came to this website to leave a negative review of website which I had a terrible experience with. So thought I'd leave this too, as it seems to be the polar opposite experience.
Im had a bit of a problem with one of the fair play traders and Play were not very helpful , until I emailed them then they started listening but it was a while before they comntacted me , as an apology they offerd me £15.00 voucher but it was too late i wont be shopping there any more
Play.com is a good website but to be honest I would only use it if it was cheaper than amazon and HMV because the delivery takes a bit longer than them. But still a great website. 100 million times better than TheHut anyways! But that's not hard!
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