Play.com reviews

Play.com reviews

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Used to be good

I used to order a bunch of stuff from play earlier, recently it's been harder to navigate and too many third-party sellers. Keep getting e-mails from them almost on a daily basis, though never anything interesting. Getting a bit tired of the spam.
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First Class Service

Customer service is always first class.Decent priced dvd's,cd's and games.Have been a customer for a number of years and hopefully for years to come. Well done Play.com.
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Lave priser og god service!

Fragten kan godt nok variere fra 4 dage til 2 uger, men til gengæld får du bøger og tegneserier til under halv pris i forhold til danske butikker (og netbutikker) og FRI FRAGT. Ud af over 100 bestillinger hos dem og deres underleverandører har jeg kun fået et fejl produkt 1 gang og da var de yderst venlige til at få det byttet. Så har du ikke alt for travlt med levering og læser du meget, så er dette en favoritside.
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Guter Versand für CDs und Co

Hab schon oft hier bestellt, und noch keine Schwierigkeiten erlebt. AUSSER: Oft geht die Bestellung durch den Zoll (weil play.com auf den Kanalinseln sitzt) und dann wartert man leider etwas länger auf seine Ware - dafür kann play.com aber nichts, das liegt an den schlafmützigen deutschen Zöllnern.
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Altid super!

Har nu bestilt en del varer igennem Play. Det bedste er, at finder jeg f.eks. en cd til 25,- kr. skal jeg ikke regne porto med! Priserne er helt i top!
Har to gange oplevet at jeg har fået sendt en forkert vare, men har bare tilbagesendt den og fået refunderet pengene.Og jeg har vel bestilt 150 varer igennem tiden. Der går i snit 7 hverdage inden varerne kommer. Det er helt ok med mig.
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Unacceptable!

On June 18th, I ordered a book (details below) for the price of 57.99 EUR (it has to be noted, that due to the very competitive pricing, I was convinced of play.com's market position and ordered 6 other books!) - in simple words you gained my trust.

Item : Leonardo Da Vinci Order
ID : 304632160
Order Date : 18/06/2013
Payment Type : Credit/Debit Card Purchase
Price : 57.99 EUR

On June 24th, I receive an email from play.com / the merchant (RecordsandDiscs - aka Towerrecords.ie) - claiming that "THIS BOOK IS DAMAGED" and I get a full refund.
First of all, I find it peculiar that the merchant claims a book is damaged, - if so why not send me an other one?! However, I go back to the site and to my great astonishment I notice that the price from the play.com site AND the merchant has almost tripled!
158.59 EUR and 149.99 EUR at the play.com site and the merchant's site respectively. (below the specific links to your pages)


On the play.com site (from same merchant) - In stock Shipping now €158.59 Free delivery
http://www.play.com/Books/Books/4-/335068/695847387/Leonardo-Da-Vinci/ListingDetails.html?searchstring=Leonardo+Da+Vinci&searchsource=0&searchtype=bookall&urlrefer=search&strefer=bookall&searchfilters=s%7bLeonardo+Da+Vinci%7d%2bc%7b91%7d%2b

RecordsandDiscs - aka Towerrecords.ie -Price: €149.99
http://www.towerrecords.ie/product/Taschen_Leonardo_Da_Vinci/150985


Now if we turn to the terms and conditions of play.com - looking at article 25 specifically - one can clearly see that the context of how the "excuse" of "This book is damaged" has been used... Anyone will easily notice that the context of those issues are to be seen from the context of the customer and not the merchant.
Damaged, Defective, Incorrectly Sent, Incorrectly Advertised Items

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Play.com shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns authorisation procedure by contacting Play.com by email or phone. We will email you a returns authorisation number along with details on how and where to send your item. Please notify Play.com of the problem in writing as soon as possible and preferably within 28 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS


Frankly, I'm disappointed by such treatment and this case is quite clear and there is no ambiguity. Either there was an honest mistake of an inaccurate price OR it was a specific strategy to lure potential customers to the Play.com site.
Either way, this is unacceptable, and a mere refund is not sufficient. I ordered a specific book for a specific price (you built expectations and gained my trust), consequently I ordered 6 other books as I was impressed by your pricing.
Now that same book that triggered all my orders is suddenly tripled in price (which is unacceptable). This is false advertisement and it is illegal.
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Many orders, absolutely no serious issues.

Competitive pricing, responsive customer services in the event of any issues and a fantastic stock of products.
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Not going to bother again

I used to use play quite regularly but had issues with last few orders.  recently my order was sat for over a week with a status of processing.  I wasn't informed there was an issue only when I went into my account did I find this out.  Cancelled my order and got somewhere else (http://www.abczone.co.uk). although meant birthday present was late. Won't be bothering with them again
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POOR CUSTOMER SERVICE, SLOW DELIVERY, DONT BUY!

I will tell all my friends never to buy from play.com.
they entire customer service is so poor and you rather be safe and shop and ebay or another online store!

"Remeber they might be called RAKUTEN" or some rubbish like that but the people are the same!
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My fave music internetstore

play.com have good range, low prices and free delivery.
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great selection

Loads of great items at good prices. Normally fantastic delivery
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Excellent

I have used Play.com for at least 12 years. I have never had an issue with them. I have always been satisfied with my purchases and speed of delivery.
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Günstig

Hab bis jetzt nur gute Erfahrungen gemacht. Auch die Seller haben immer geliefert und es ist noch nie was verloren gegangen. Da der Sitz des Shops aber auf den Kanalinseln liegt, kann es bei Produkten über 22 Euro auch mal zu Zollgebühren kommen. Aber nicht immer - der Zoll schläft eben manchmal auch.
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Fast and easy

I've used play for about a year now as the prices are just unbeatable! The site is easy to use and there is no delivery charge no matter how little you order. I would recommend this site to anyone.
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Rubbish!!!

Bought a couple of items that broke after 6 months minimal use.
Play.com were not interested. Standard letter denying all responsibility.
Poor customer service.
Will never use again.
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FRAUDULENT SELLING...

This website has become a joke since it stopped selling directly (due to new tax rules)
I bought a Star Wars Box-set from a seller... when I bought it the seller had 3 positive and 1 neutral feedback, days later the same only now 8 negative feedback... ALL with the same concern...that the seller didn't post the item.

When you contact PLAY.COM (UK) you receive a standard response, I conplained about that and was give instructions NOT to contact the seller....then later on...to contact the seller!
It will take at least THREE WEEKS from my paying before I have any chance of a refund.... AVOID this site!
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Don't pay via quidco

Quite a realiable company, but sadly the ONLY company I have ever had to raise a claim to get a payment via quidco. A claim that they rejected incorrectly. In this sense I consider them at worst dishonest and at least shambolic, so I will no longer be using them. I would recommend if anyone wants get a cashback via Quidco they think twice about using this company.
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Play.com is fantastic, but these resellers are not.

If you order directly from play.com you will most likely not experience any problems (not even with waiting-time, packaging, service or whatever).
But first time I ever ordered from one of their resellers I had several problems at once. So if you order from them, be sure to order directly from play.com.
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Disgusting

Do not buy from this website. They do not check whether their traders are genuine as i had issues with this. My order did not arrive i contacted the seller but no reply. Although Play.com refunded me it was a waste of time and effort. Beware of a buyer by the name of nikkerz1984
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Never received item

Don't like play.com much anymore with all these traders, first time I've ordered from one and never received the item was a con. Go back to how it was play!!! However, play did refund me and communication was good, albeit quite a wait to have to process a refund.

www.play.com Details

About this company

Play.com - Buy DVDs, CDs, MP3s, Video Games, Electronics, Books and Ringtones with free delivery to UK and Europe. Play.com is the top site for dvds, cds and games in the UK. We stock all major movies on DVD.

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Category

Play.com is ranked 78 out of 87 in the category

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