My ordered item arrived promptly amd I was kept informed by very helpful staff. O would have no hesitation in using this company again.
I contacted Pleasance and Harper asking for some information prior to buying my Ball Ohio watch the information was duly returned the same evening. I purchased the watch on a Sunday evening I expected to see a dispatch email on monday. Also asked for
the braclet to be sized. I belive all that happened. The Watch arrived Tusday morning absolutly stunning
The watch fit my wrist to perfection however a litle tight getting it over my hand. I have searched the box for the spare links none found. Pleasance and Harper have ordered a couple of Bracelet Links for me apparently Ball will send two links extra free of charge .
I must say that the watch came well protected. I would recommend this company they just need to get the minor detailing correct. However they are really helpful.
It's an easy to navigate site with cheaper prices than others.
It is very refreshing in this day and age to deal with an internet company who excel in their commitment to ensure complete customer satisfaction. I simply cannot fault the professional way they dealt with my order and ensured that I received the ordered goods exactly as specified.
We'll done, and I wish that there were more companies who would follow their code of conduct.
Came across this website by accident ! couldn't believe the prices and more to the point the special offers.......thought too good to be true but took a gamble paid by credit card as giving me some security should things go wrong! .......no need to worry , great communications, smooth transaction, fast delivery, very well packaged.
I WILL BE BACK TO PURCHASE MORE
I rang up and spoke to someone about the watch I wanted to buy. There was one in stock, and I was promised delivery before 1pm the following day. Also the price was amazing!
Order placed, confirmed, dispatched, delivered at 12.30pm the following day.
When using a company you have never heard for an online transaction in excess of £100 you can be nervous. I needn't have been. Pleasance and Harper delivered quickly, safely and with no fuss. I would certainly recommend them.
Very professional and helpful staff. They reserved last Tissot limited edition 2012 for me and let me pay in two instalments. Very fast delivery and item is amazing. Very happy customer
Thanks to Lucy May
The team helped me to chose the best item for my requirements. Shipment was fast and we'll packed. I would certainly use Pleasance & Harper again.
Very happy with my dealings with Pleasance & Harper. Would highly recommend. Good communication & also threw in Next Day Delivery before 1pm. Will be recommending to friends and family who are also looking for a timepiece.
Ordered a watch at midday on Friday and was here on Saturday morning! was a very easy experience! lots of emails to keep me updated and the watch was at a very reasonable price! also come with all warranty cards etc which is not always the case when ordering online! sometimes you would be lucky to get anything other than the watch and box! Thankfully not the case with Pleasance and Harper!
I have been stung before when buying items through a second party and not direct from the original supplier. It is exactly as described.perfect.
I purchased a links of london charm through the mobile websiteon a sunday nightonly to find out early the next day that it was out of stock - Immediatly I was emailed by Lee to offer alternatives - by midday we had arranged a replacement and my charm arrived the following day
Superb service - Thank you
I ordered online and the wrong goods were sent. I had to take the jewellery back to my Post Office and return before I could obtain a replacement. This meant that the correct item (which I had bought as a present) took longer to come - and the apology was light.
This was my first time ordering jewelry online as usually, I prefer to view the piece in person and (more importantly) get a second opinion from someone in store who (hopefully) knows what they are talking about However time, as always, was constraining over the Xmas period, therefore I decided to do a Google search just to see what was out there in terms of choice. I found this company by chance and saw a watch I liked before deciding to email and ask a question. I was immediately impressed by not only the prompt reply,but the depth of the reply. The respondent clearly knew what they were talking about. Several emails later, I bit the bullet and ordered. The item arrived in the time frame specified and in good packaging. Not to mention, my fiancee loved it! Very impressed with the service I received. Also worth a note is the clarity and ease of use of the website. Thanks guys, you saved me some valuable time and effort!
I am by nature a very difficult customer, I work in the service industry myself and therefore have high expectations of other service providers. My experience with the team at Pleasance & Harper could not have been better. I was kept informed during the whole order process, my watch was delivered ahead of schedule and the price was just what I wanted. I will most certainly buy again and soon
Wonderful service with any queries promptly answered either by phone or email. Swift despatch of the lovely watch and good after sales care. Entirely wonderful purchasing experience which is reassuring when spending so much money!
The experience was excellent. I received my watch really quickly and the customer service was the best. Prices are really good too. Thanks
I really couldn't fault the Service. I ordered a watch from them one morning and it arrived the next day by Royal Mail guaranteed next day delivery at their expense. The watch was perfectly packaged and exactly what I had ordered. If only every on-line purchase were as smooth and straightforward....
This was the first time I have taken the opportunity to purchase via the internet an item (an expensive watch) from this (or any other) jeweller, but the service provided by this jeweller was absolutely first rate; the item just as it had been displayed on the internet and delivery exactly on time - next day!
The service provided to me by this jeweller was in every respect a first rate professional service, with whom I would not hesitate dealing again.
I wanted to order a Tissot watch as a Christmas gift for my wife and searched the internet for suppliers of a particular model. I found the watch I wanted listed on various sites including those of large chains such as Goldsmiths and various online stores. Prices varied by 100% (yes, 100%!!!) so I decided to check with Tissot (Switzerland) which suppliers were authorised distributors and therefore selling original manufactured watches. Of course many weren't but by checking on the www.tissot.ch website for authorised UK stores I came across Pleasance & Harper, and what a relief that I did, they were advertising the model I wanted at almost 25% cheaper than most advertised prices, and 50% cheaper than some top suppliers. I telephoned P&H in order to check they had the model I wanted in stock, the phone was answered by a lady who worked in the shop (not an office located elsewhere) who briefly put me on hold to physically check their stock. They had it in stock so I ordered the watch (which included Free P&P) at around 10am on a Monday using the P&H online service and the watch was safely delivered in a very well packaged box before midday the following day complete with original Tissot warranty filled in by P&H as required by Tissot. Note: Before ordering (and telephoning) I decided to check to see who P&H really were and was so pleased to find that they are an independent family jeweller with over 130yrs of experience, rather than some fly-by-night outfit that could end up taking your money and running. If you use P&H I really hope you have the same experience as I did, it was a real pleasure.
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