The website is easy to use, clear concise and easy to the final completion and payment. The delivery service is very good.
Sadly, the level of some stock lines are very poor with no indication at point source on the website of stock level to the customer. The last three orders I have placed have all resulted with at least one item 'on back-order'. This is very frustrating as a buyer.
At the point of sale on the website there should be an indication of stock levels so I can decide whether or not to delete a particular item and source elsewhere. My cash has been paid over, you have been paid upfront for the goods that I now own but have to wait for. And each time this has happened, not once have Plot-it ever contacted us first to advise us of the situation, we have had to make contact to find out what the situation is regarding completion of order. I expect the goods I have ordered to be delivered on time, all together after I have paid my money!!
The delivery note is incomplete with lack of descriptive shortfalls and this is the method Plot-it use to notify of shortfalls on delivery of goods - NOT good enough!!
I hope this information is taken on board and I hope to see a future order delivered in full to restore my confidence to purchase from Plot-it again!!
My first experience with Plot-It was outstanding. Was like first thought when you buing someting from internet and wondering than it is actually posible to get this great deals that cheap???? Answer come back quickly - YES. Great communication and customer service from begining gives you idea than you dealing with somebody who can trust. Never had any problems with any of my orders. All on time, packaged well, always for a good price.
I have spoken to Plot-It people on the end of the phone twice only and found them to be extremely polite and helpful. My knowledge is limited but from what I have been told on both occasions, and reviewed on their website, I have no reason other than to consider the advice and information provided as excellent. I purchased on-line and received delivery a few days later with several emails regarding status of the order being sent over this short time. Great communication.