Having never used Plot-IT previously I was a litlle cautious regarding my expectations, especially with the prices being so much cheaper than our previous supplier.
However, the efficiency and quality of service together with the price and quality of the product were excellent.
I wanted to order wide format paper rolls. The website required me to set myself up as a customer before I could complete the on-line ordering process. I had a minor problem with setting up a username and password so I rang the help desk. They were able to sort it out while I was on the line and couldn't have been more helpful. Once I placed the order the delivery arrived the following morning which was much quicker than I expected and the product is good and at a very competitive price. I will certainly be ordering from them again.
This was my first visit to this site, it was easy to navigate the order was processed on time and I received my goods the following working day after the order was placed.
I will no hesitation in using these people again
The logistics of the first company you use to manage delivery were poor. A whole number of miscommunications! pdp I think they are called.
Your staff who followed up with the next day has an excellent manner and I was impressed by him. If your customer feedback system is worth anything you could tell him so:-)
Never had a problem although this last order for A1 paper took a little longer as the product was out of manufacture.
Plot-IT found another manufacturer, informed me of the delay and then delivered within their stated time - Good work - to be informed is all I ask!
I bought and ordered what I thought was HP plotter paper - price was clear and i clicked on the big green buy-it-now button. The next page still said HP plotter paper but mentioned an alternative 'option'.
Guess what I got delivered.
Yes, the OCE option and not the HP paper. In my opinion the website is badly designed and it is almost impossible to work out what you're actually getting even on the invoice, the HP choice was written first and no where did it mention that it was the option that was actually being delivered. BEWARE!!
I looked on line for an alternative supplier, checked out their prices and delivery costs and they were better than I had been paying, ordered in the morning, deilvered next day. Spot on !
Great price and next day delivery - couldn't be better!
Every order i have made so far with Plot-it, whether through their own website or through their Ebay page has been for materials at an astoundingly good price and with a next day service, even when ordered after 4pm the day prior. I cannot rate this company high enough so far and I shall continue to use their services for the future.
I bought wide format printer for over £2600. It turned out that it was out of stock. I had to wait 5 days for refund. The printer is still available for purchase. They do not even bother to mark it as "out of stock"
We were in desperate need for some paper for our plotter, so with past experience of these guys giving great value and swift delivery I placed an order with them online. I received my paper 3 hours later! The delivery driver was incredibly polite, which I have to say is a rarity these days. All in all a fantastic service, can't fault them at all. I will use them again.
Have ordered from this company on three occasions & they have delivered to the billing address twice despite the fact that I have clearly marked a seperate delivery address on the order, which has caused a great deal of inconvenience.
I was prepared to give them the benefit of the doubt on the first occasion, but not on the second. I won't be ordering from this company again.
We have been using Plot-It for over a year now and we find their Customer Service excellent and are always willing to guide you through their online ordering system, it's always best to ring them if you can't find the item! Items are packaged carefully and delivery is so quick and reliable. Will certainly carry on ordering from Plot-It.
This was our first time using Plot-It for wide format media and I was impressed with their product knowledge. The man who I dealt with (apologies I didn't catch his name!) sounded more like a user of the goods we ordered than a salesman - so their was no pressure over the phone to purchase - rather a very friendly discussion on the ins and outs of ink jet printing! It was refreshing to talk to someone who knew their stuff.
We then received a follow up call from their office informing us that the courier was about to deliver the goods. Excellent service, thank-you. We will be using Plot-It again for our printing and canvas supplies.
More than happy with the Canon imagePROGRAF iPF605 Printer A1. Quick and easy set up, but had to download the latest drivers since the ones provided was for XP not Windows 7, easily sorted so not a problem. The service provided by PLOT-IT was good and received the printer/stand within 48 hours of order.
I ordered a new plotter at 17:35 on Wednesday and it arrived on Friday> Spare ink cartridges and paper arrived on the same day. This was was just as I was told it would when I rang enquires of the Thursday morning. Could not have been easier.
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