I ordered a programmable thermostat, i expected it to be delivered by a recognised carrier or Royal Mail. In fact it was delivered by a local branch of Plumb Center. While i can understand this for large items, baths, wc etc, it was overkill for a small package about the size of a paperback. Delivery by Royal Mail would be preferable for this small order.
Having ordered twice from Plumnation I have been amazed at their speed of dispatch, their brilliantly helpful customer service and indeed their excellent prices. Having been taken by surprice at the speed with which they dispatched my item I hadn't advised them of the difficulty their delivery driver would have finding my "rural"address although the first attempt at delivery was a failure their other driver from the local depot
remembered our address and delivered 1st thing the next day.... I couldn't ask for more. Wouldn't hesitate to recommend or buy from them again. Thank you.
User-friendly website made it easy to find what we were looking for. Easy to order and very fast delivery. Searched through various other suppliers and PlumbNation was by far the best value for the same product. I would recommend PlumbNation to anyone who wants value for money and fast delivery.
Decided to get a Pheonix stainless steel radiator towel rail after my previous chrome plated one went rusty. The item on this site was not that much more than a chrome one and great value versus many stainless steel ones elsewhere. I was a little concerned that it might be low quality, but I was very pleased with the delivered item. It plumbed in very easily and looks very good in the bathroom. It was delivered quickly and as promised direct rom the supplier. It was well packaged and arrived in pristine condition. I did need to ask a question by email of the supplier and received a speedy response.
Very pleased with my purchase and the performance of Plumbnation in supplying.
The wrong item was sent, I have made several attempts to contact Plumbnation but trying to get someone from customer services to answer the telephone is impossible.
I will be able to use the item on another job but I wont be using Plumbnation again.
I had a shocking experience with PlumbNation, the incorrect goods arriving, hours waiting on the phone and dishonest staff who do not return calls. Buyer beware when using this company.
The PlumbNation website is excellent and they won't be beaten on price. Delivery was extremely quick! Unfortunately, I ordered the wrong item and had to return it. This is when things went down hill. Upon following PlumbNation's returns procedure, it was a few weeks before I heard anything. When I called Customer Service, all they could do was acknowledge that they had received my returns request and could not offer any further assistance. Quite a few days later I received some fairly lengthy and detailed return instructions, and I returned the item. It has now been 4 and a half weeks, the item was delivered by myself to the merchant and I still have not received a refund.
If using PlumbNation, just make sure you don't have to return the item for any reason!
Delivery took a long time - felt like they had to manufacture it first !?
Then, 10 days after delivery, I re-designed my room and found this radiator was now too long and wanted to exchange it for a shorter one (I did not want a refund for this unused, "expensive" radiator, just a straight swap) and was told that I could no longer do so because it was outside of their 7 day return option. I accept this, but found this to be a bit disappointing and somewhat unhelpful.
Mira Flight Low Profile Rectangle Shower Tray
Ordered on the 18th Nov. Expected delivery date 28th Nov. It's now 9th Dec, nothing delivered. No reply to email, no contact to say it's late......
Looks like I'm going to have to phone and try to find out what's gone wrong.
I have to confess to being hesitant at ordering from this company having seen some negative reviews. But I emailed them to check the item was on stock, they confirmed it was promptly, I ordered it and it was in the post the next day. No problems whatsoever, speedy delivery and the cheapest price I found.
Two Radiators delivered as ordered, One found to have signfacnt damge to rear fins. It was returned via driver and replacement delivered two days later,
Waited 3 weeks for delivery of shower head and hose. No communication from Plumb nation other than to say they would chase it up the following week and never did. I had to again contact them to chase up. Awful.
I ordered nearly £1,000 worth of goods and was slightly nervous. I was acknowledged via email that my order had been received and then further informed on a delivery date. The goods arrived on the date specified with no problem whatsoever. There is a facility to establish contact should any problems arise but I had nothing to complain about.
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