PlumbNation reviews

Fab fab fab - arrived quick and looks wonderful

Shower head amazing, good quality and looks awesome ! Shower good value and arrived pdq - fab online company

Excellent

Price was great for the boiler.
Delivery was arranged for the next day so that the job could go ahead with no delays.
I was promised a first drop and I got that , the boiler was delivered by 9.30 .
Really good service and good communication, would recommend to everyone.

Good product, well priced but some delivery confusion. Helpful on telephone.

Everything good except for a mix up between courier and company which meant I had to chase. Staff on phone keen to resolve.

Slow and robotic …but good prices.

I found the process very slow and frustratingly obtuse/robotic when a problem arose.

Outstanding Customer Service

Improved delivery timing of my goods to help me achieve my installation date. It was a late order because I was let down badly by a competitor.
Customer services where very helpful. Without their help I would of had to delay the tiler and install team.
Would recommend this company 100%.
Well done !!!

Perfect, would recommend this company

I hesitated whether I shall order from them after reading some pretty bad reviews. However, pleased that I did order from them. I had a few orders, no problems. Just with the last one the rad seems that was not in a perfect condition so waiting to hear what they would say.

All in all, good experience

First class product and First class service

The lever operated 2 hole sink mixers were good quality items with a 10 year warranty and arrived quickly after my order. They were well packed and easy to fit. I will certainly buy more from PlumbNation

delivery as scheduled

The boiler was delivered at the time/date as given, helpful delivery driver.

excellent service

very helpful, speed delivery no problems at all. would recommend them to anyone. PLUS there cheap!!!!

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Fantastico

Web site easy to use and very helpfull.
Delivered on time even wagon driver helpfull cheers

saved ££££'s

Bought a new boiler (Ideal Logic 35kw) fantastic price, fantastic product, super fast delivery. Would definately reccomend Plumb Nation.

Very satisfied

Ordered my new boiler and wireless controls, they were delivered the next day at 09:00 AM, excellent service and the new boiler is working a treat......my house has never been so warm!!

Geat product Great price Great service

Easy to order great value for money, arrived on the day they estimated well protected and no damage. Would recommend PlumbNation for a company to deal with.

Long wait for poor quality product

It took far too long to receive my new showerhose, which although your website says is the right one for my shower, isn't, as it doens't fit properly and the quality is inferior to my original.

Excellent price and service

Ordered the boiler on the net after speaking to my plumber who told me what to order. Cheepest net price was on plumbnation and the boiler was also deleivered on the day they stated. Excellent.

An excellent shopping experience

After waiting nearly a month for my sink to be delivered by another company, and no spoken contact (customer service line was £1.53 a minute) with them I cancelled my order. I was apprehensive when I rang Plumbnation who quoted 7 - 10 days. I needn't have worried. In fact I got the sink in two days. I was delighted of course. The most important factor in shopping on line for me is being able to check things with somebody and also for them to keep me informed as to what's happening. Plumbnation had problems with the company delivering my tap and at all times they let me know by email or phone what progress was being made.
They set a very good example of what customer service should be like.

All good, a smooth transaction

Items arrived on time and as described.

PlumbNation delivered a very similar-looking Myson 500 (£147) in a Myson 500 Duo box (I paid £200) - trying to avoid responsibility for the consequences despite photographic evidence

I ordered and paid about £200 for a "Myson 500 Duo" and received a Myson box labeled "Myson 500 Duo" with and a copy of the invoice from PlumbNation saying, "Myson 500 Duo".

The unit was installed as part of a much larger set of building work we are having done. Straight after it was fitted (plumbing and electrical) I went to try it but couldn't see which switch combination to press for the electric heating which comes with the "Duo" (in addition to the hydronic at the cost of an extra £50).

I looked on the Myson website at the pictures and realised that PlumbNation had sent me a "500" in a "500 Duo" box!

I sent photographic evidence to PlumbNation by email, then called to complain. They confirmed receipt of the evidence but said as soon the misrepresented unit was installed I had accepted receipt - rubbish!

I'm waiting for full a reply, but as they've started by trying to avoid responsibility for the disruption and cost they caused me, I fear I'll have to go through Trading Standards or follow the legal route to gain compensation.

Would have given them 5 stars when delivery had been accurate.

The only reason why I don't give them 5 stars is because their delivery dat is an estimate. I contacted them twice, once because I had not received a confirmation email of my order which turned out to be my mistake and the second time because the ordered goods took nearly a week after the estimated delivery day to turn up and I wanted to know when they would come. In both occasions I phoned directly with a representative and was very happy and satisfied the way they dealt with my queries. It seems a very professional company with pleasant people who know what they are doing. I would definitely buy again with them.

Very poor

Item ordered with my plumber waiting to finish my bathroom off on 26/4 now the 17/5 and still no firm delivery date, next 3 to 7 days?, I really had assumed this should of been a seem less transaction, however I am still waiting, quite suprised you requested feedback on truth

A friendly, fast and reliable company that does us proud.

I originally searched the internet for the Megaflow system fit cylinder but found myself going back to plumb nation where i have done business before. I received the order as planned and completed my job within the time frame which the customer was well pleased with.

I have no hesitations in recommending plum nation to friends and customers and will use again.

Great would use again!

I ordered just one radiator and was so pleased to find it after hours and hours of searching on the net. Looks good and a good price. Only 4 stars as they did not deliver when they expected but they did keep me informed all the way. Luckily I had not booked a plumber!

The fluent Flue purchase

From initial contact to fulfilment of delivery - no problems. overall good service.

Excellent service and friendly staff

Plumbnation could not have been more helpful to me as a purchaser who was not a professional heating engineer and needed advice about a new oil tank. They made everything pain free and my new tank is just the job.

Exellent Service

Heating goods arrived on time and were well packed. Driver brought them
into room ready for fitting

brilliant

I order a boiler with very short notice from plumb nation. I rang them the following day explaining I needed it fast and they was very helpful. the boiler turned up the day they said it would. Brilliant I would use them again.

Good delivery time

Good delivery time, packaging fine.
NOTE I suspect - Plumbnation's fault but manufactuer placed cabinet in cardboard box with slight damage.

Great service.

Bought my electric fire from PlumbNation, and true to their word, they were very happy to pricematch for me and I was very happy to buy from them!

Happy with the service

Happy with the service

Best choice in every way!

Plumbnation looked to have excellent prices so comparing them to others on the web proved just that. I ordered what we needed - we were kept in touch by phone and emails all the way through the process. The goods arrived exactly as promised on time - no damage either. What made the experience that extra special was the way in which Plumbnation's staff dealt with me. They were always friendly, polite and informative - that's what really made the difference. I did try one other company for the products I wanted but they were so dismissive and rude that I wouldn't deal with them anyway. In my experience in dealing with sales staff whose companies are effectively web-based is that they seem to have dreadfully inept sales people who have little concept of relationships and even worse telephone manner and techniques. Well done Plumbnation. I'll be back again soon!

Good service, good prices, good quality

They have good prices and will even price match if you can find it cheaper elsewhere (as I did recently). Always provide good quality items.
They are my first destination when looking to buy radiators or plumbing related accessories.

plumbnation underfloor heating

plumbnation were very efficient and good to their word. l asked for a quote which was emailed back to me very quickly with then specification alternatives l requested. l phone to confirm the order and was treated very politely, the order arrived on time. l would recommend them to anyone.

Good customer care

"Its not the problems its how they are dealt with"
Parcel Force had our water heater tracked for delivery but then lost our water heater, Plumbnation Sean was on the case and got one to us in 24hrs thank you

Easy purchase and fast delivery

As above, would recommend to anyone

Aboiler for an old boiler !!

I was very impressed at the speed my boiler was delivered

Thank you

Kath

get in!

i bought the 38kw cdi green star combi and its great, when arrived it was spot on delivery was a tiny issue which got sorted professionally by the company and the delivery guys and all was GREAT. it is true u cant find cheaper combi's anywhere else trust me i spent far too long on that mission :D

Leaky poo Macerator

Dear Sirs I have installed a Aquaflow 300 macerator I bought from Plumbnation , it lasted all of three weeks witch was three weeks longer than the first one i had from Aquaflow, they both leaked from the internal pump motor , fowl water flowing over my bathroom floor , so now I have to pay for a saniflow macerator and pay for it to be fitted on top of what I had to pay for the Aquaflow !!

Without a doubt, the best!

Plumbnation is a company that does it's best to identify your needs( heating ) and offer a wide range of products with the best financial options.

Dealing with them both online and by phone is as simple as it can be, helpful and polite, whilst establishing that you get exactly what you need.

Delivered on time, important when you are a developer working to tight timelines.

Excellent quality product !

I will use again if needs be Just great service !