After I ordered, I received a confusing acknowledgement that didn't specify expected delivery date. An email a week later requesting delivery wasn't responded to. When, at last a fixed delivery date was given, no courier was specified. On the day, the weather was particularly bad and I needed to know if delivery was in fact going to be made. One phone call sorted it - the lady I spoke to was VERY helpful. She contacted the courier company (probably online tracking) and phoned me back in 2 minutes to say that my delivery was on the van and out for delivery.
Now, why couldn't they do what other suppliers do and give the customer that tracking information? Some even go so far as to text/email each step, down to the hour slot (with DPD). Come on PlumbNation, you know you can do better. Pricewise, they were marginally better than others.
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