Reply from PlumbNation
[REPLY]
- Reviews (2,252)
- colin skone
- 1 Review
- Mr Edward Woods
- 2 Reviews
Very good service
Having ordered 2 double radiators I was delighted that they were delivered on the stated date, by a very efficient driver.
I have had to order replacement grill because of damage to one of the radiators, but the response from the lady at Plumbnation was very positive.
- Richard McGrath
- 1 Review
- Kevin Taylor
- 1 Review
Good value but one delivery man cannot carry a 1500kg boiler
Good value, but the delivery service needs to be improved. I put my back out helping the single delivery driver. If my wife was at the house instead, the driver wouldn't have been able to offload the boiler.
- adrian hill
- 1 Review
- Penelope Barry
- 1 Review
Plumnation was efficient and helpful but delivery was disappointing
We ordered an oil tank, we rang with queries and staff were very helpful....
BUT we weren't so happy with the delivery method. The delivery was on the day specified, a very pleasant driver
BUT
.. A forklift truck was used to load the oil tank onto the lorry but at our house the driver, all on his own, had to push and shove the oil tank onto the tail lift and then push it onto our drive.
The driver did his very best but why was he sent out on his own with no other means of moving the oil tank?
One doesn't spend all that money on an item for it to be treated as such and was not left anywhere close to the required site.
- Peter Morris
- 1 Review
A seamless transaction, coupled with a very competetive price.
I have dealt with Plumbnation twice now and in both cases,
their website worked well.
Their delivery system worked even better, by keeping me informed
as to when the delivery was to be made.
So two deliveries and both very successful.
Well done Plumbnation.
- Andrew Hollick
- 2 Reviews
Not a bad service
Order delivered quickly, but unfortunately a wrong part was sent, which delayed installation. The correct part was sent the next day, which was good, but as someone operating as a plumbing and heating engineer, I need more reliability, because errors cost time and money and do little for business reputation.
- Charles Mitchell
- 1 Review
A company worth remembering.
What you want,. when you want it , at a good price
- Brian Coulthard
- 1 Review
Reliable,Competitive A Good Company
Purchased a Worcester 38CDi Boiler and liked them so much, went back and bought 10 Delonghi double radiators.I asked this company to do a price match. They beat the price, ordered it from near where I live and the delivery was prompt. Both orders arrived in the sealed manufacturers package. I would use them again! GREAT
- Miss M.M.
- 1 Review
Good exeprience
Found what I was looking for; good telephone support; placed order online; delivery on time. Would use it again if needed.
- christine griffiths
- 1 Review
just what i wanted and very quick
i found what i wanted easily on your site, payed for it and it arrived quickly no fuss or bother with good communication as to when it would arrive.
- Mrs p Nickels
- 1 Review
- Mr Gareth Whiteley
- 2 Reviews
like dealing with the chuckle brothers
ordered a roca vanity base unit, countertop basin and plinth totalling £580. the sales bloke could only give an estimated delivery date but said I would receive a email closer to the date to confirm delivery, I did but they was no time slot so I had to make arrangements for someone to be in all day.
I checked the items received after returning home from work to find no instructions, no fixings, no handles and plumb nation office closed ( I was eager to report the problem due to plumb nations strict returns policy).
I managed to contact them the next day and spoke to Debbie who said she would contact roca and deal with it. she contacted me to say its been sorted and arranged for them to be delivered. I once again checked the items received to find I was a handle short, still no instructions or fixings and the office closed.
I have contacted them again and I was referred back to Debbie who said she would contact roca and deal with it.
as of yet the situation has not been resolved, I haven't received a apology of any sort I will have had to wait for 3 separate delivery's (assuming it is sorted this time) and I've had to delay the start of the bathroom.
- Mr Viebranz
- 1 Review
very good &friendly service
no problems with this company they do what they say
- Ken R
- 2 Reviews
uncomplicated transaction
I wish they would inform customers about when the delivery is due. Then maybe 5 stars
- Patricia Chadwick
- 1 Review
delivery
It would have been handy if the van was two handed. My husband had to carry it and he is a pensioner and the item was large and heavy and he dropped it.
He was intending to go and play bowls, what would have happened then.
- Kevin
- 2 Reviews
No communication ahead of delivery. Otherwise good.
The website is very informative and easy to use, and the price was reasonable. The radiator was not a stock item, so I had to phone before ordering for an estimated delivery time. I was told about 5 working days, directly from Myson. The delivery was actually fulfilled by Plumb Center. I received no communication ahead of the delivery, so it is lucky that I was in to receive it.
- Charlie Ryrie
- 1 Review
Terrible customer service
The goods were fine but the plumber had specced wrong so I had to send them back. I sent them back as per the company's instructions. They refused to accept them because there was sellotape on the package to make sure goods were returned safely as well as my returns label. Nowhere on the instructions they gave me did it say that the goods would be refused if the original packaging was tampered with in any way. Nowhere did it say on no account to tape the package. The customer services person to whom I spoke was rude and unhelpful.
- Geof Masey
- 1 Review
CORRECT TAILS NEEDED
Swift delivery and product was as stated BUT make sure, if replacing an old mira shower,the fittings are a fit for the existing pipework. I didn't and my plumber had to get male to female reducers.
- rebecca davies
- 1 Review
reasonable prices, good range and quick
Has an exceptional range of products needed an unusal size radiator and they had 3 options available at all very good prices. Very small issue was that they couldnt deliver as quickly as i needed so had to collect myself.
- David Payne
- 1 Review
super service
First class service. Great price. would buy from them again.
- Mietek Majorek
- 1 Review
Nice to see a company selling tubes not run by tubes.
Order was delayed due to awkward size radiator not being in stock but new delivery date duly come & order arrived as promised & driver could not have been more helpful.Would certainly recommend this company for future plumbing requirements.Excellent service.
- Robert Morgan
- 1 Review
BAD SERVICE - IT TOOK ME TO CALL TO FIND OUT IT WAS GOING TO BE LATE
I was expecting a delivery and I waited until 5pm and then called to chase.
Lady then called the warehouse to find out what had gone on. She then told me that my order actually hadn't even arrived in the warehouse so obviously wasnt going to be delivered to me that day. Why did it take me to call at the last minute to find this out??? Surely someone or some computer would have know that the items hadn't arrived at the warehouse and an email or phone call to let me know should have been the least Plumbnation did for me. All of a sudden after my calls I get sent a new email with new delivery dates on them!! Great!
- Steve Overton
- 1 Review
Miscommunication is a speciality
Have used them for all the Rads in our house renovation and they are OK but their communication leaves a lot to be desired. I had an e mail advising me that the Rads had been delivered 3 days before the date of the e mail ! This was then followed up by a personal e mail confirming the delivery date of a radiator that I already had.
As I say they are a good company but definitely need to improve on the communication side of things.
- Ken Kinnersley
- 3 Reviews
Good price and good service
Used this company many time sand never been disappointed.
- Mr David Merritt
- 1 Review
good price and efficient service
found service user friendly and competant would recomend
- Clear & Clean
- 2 Reviews
did not have to cross my legs for long new saniflow arrived next day
very good service will use you again thanks
- Ian Coles
- 2 Reviews
Prompt delivery as promised
Prompt delivery of quality products. Just what you need when planning those jobs.
- Mr MEALOR
- 2 Reviews
1st class service
Second time of ordering from this company and same as the first quality product delivered on time and at the best price. Look forward to using again.
- Gareth Jones
- 1 Review
- christian mcgregor
- 1 Review
very pleased
Very, very pleased with my products purchased through Plum Nation. Delivery exceptional, had to rearrange delivery date as it was being delivered to early rearranged for the following day BANG ON!!!!! Only disappointment was the boiler dropped in price shortly after purchase a little gutting as all savings help!! in this harsh financial era everyone is experiencing
- John lynch
- 3 Reviews
- David Sherer
- 1 Review
Radiator
Happy with the product, although i had to wait nearly 2 weeks, and it was delivered
from a local office, so why did it take so long, when previously ordering a similar,
it arrived within a few days
- michael discombe
- 1 Review
Good fast delivery and response
Well packaged delivery no problems very easy to use web site ,I would use again and recommend to anyone .
- thomas anthony fowler
- 3 Reviews
Good price and service
Good price and good service . Missed the anticipated delivery day ,but immediately rectified and delivered early next morning.
- H. SPANN
- 1 Review
Helpful/ NO delays
With the guidance of the web site we were able to purchase exactly what was required. Even the gas fitter/plumber utilised the website. Delivery was very prompt and the driver could not have been more helpful. Excellent firm.
- Mike Godsell
- 1 Review
Item arrived on time to my remote address.
The delivery driver informed me of his arrival in my area. We realised that his vehicle was too big to go up the rough track to my property. We met in a nearby village and transfered the cylinder to my own vehicle. All went well and the driver was very helpful.
Will certainly use your firm again.
- Michael John CHITTENDEN
- 1 Review
Myson Premier Compact Double radiator- single convector, 700cms x 800cms
Super service, good communication, free prompt delivery and cost effective price. Installed immediately and looks great.
- Neil Piper
- 1 Review
PlumbNation Plumbing & Heating Supplies
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About PlumbNation
PlumbNation is an innovative leading retailer of plumbing and heating supplies, including boilers, radiators, bathrooms and much more. PlumbNation provides the very best quality products at the most competitive prices possible anywhere in the UK. PlumbNation's safe and secure website has been specifically designed to offer a quick, easy and informative shopping experience.
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Contact information
CH62 3PR Bromborough
United Kingdom
Category
PlumbNation is ranked 70 out of 107 in the category Bathroom
PlumbNation is ranked 16 out of 18 in the category Categories Craftsman Plumbing
