Plumbtraders.co.uk reviews

Plumbtraders.co.uk reviews

Good
8.9
from 0 - 10
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Untrustworthy

Ordered in good faith from the web site, cash was taken instantly on goods which were showing as in stock with free delivery. Got a phone call the next day asking for an additional £18!!! This is of course illegal, to add insult to injury the company did not refund my money and after several emails and phone calls I am still waiting 1 week on.

In short high dubuious trading practices and very poor customer services i.e. good luck getting help or a refund in the event of an issue.
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Steer clear

Having been given inaccurate information by one of Plumbtraders telephone sales team I returned my order expecting a full refund. When a month later I'd not heard from them, I called and received a partial refund about a week later. Annoyingly, it was for just over half of what I paid for the item. An email enquiring about this was ignored forcing me to call them again. Plumbtraders claim that their policy is not to give a full refund as they have to cover restocking and other administrative costs. They still refused even after I pointed out that this was in breach of Distance Selling Regulations.

I can understand the error in the description of the product as I don't think they hold any stock but just act as a sales agent, but I'd advise against using them as they can't be trusted if anything goes wrong.
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Leave alone

The mark of a good company is how a problem is resolved, not just the actual sale, which did go well. I needed to return a part of my order for a refund which is when I discovered the total disregard for customer service. My emails were ignored and I was forced to telephone for details on how to make the return, which in itself went against their own T&C's. Once the part was received I waited for a refund which did not appear, my emails were again ignored and I had to telephone to chase the refund which when paid was short of what it should have been, no explanation given. Chased them up again for a reason and was told that the packaging was damaged and to claim against my carrier. Asked for evidence of the damage and no response after two weeks. This operation is run from a backroom of a small accountants and they are as the company name suggests, just traders, middlemen. Take my advice and go direct to the company who supplied my package, [External Link] or any other reputable wholesaler.
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Review by confirmed purchaser

Couldn't be happier.

Everything I ordered came quicker than expected, well packaged, and in perfect condition. The delivery driver helped carry the bulky and heavy part into the house without any issues.
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Review by confirmed purchaser

Good in all respects!

This is the second time we have ordered online from this company, service is very good, very prompt delivery and no hesitation in recommending them.
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Review by confirmed purchaser

great qand easy ordering

was very pleased with the service I received on ordering my gas fire
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Review by confirmed purchaser

Brilliant !!!!

I ordered a worcester boiler, and it came exactly as they said it would. Excellent service.
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Review by confirmed purchaser

Absolutely spot on

Ordered to suit program of works for client, got it one day earlier due to a courteous call asking if it would be ok to deliver as another delivery was being made locally.
Very pleased with service and price
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Review by confirmed purchaser

Good value and efficient service

Helpful telephone staff. Good price. Met all their timescales. Would recommend.
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Review by confirmed purchaser

You need a different courier!!

Fantastic Service from Plumbtraders staff , but courier Delivered my order to wrong address , left it in someone else's Porch . 1/3rd of a mile from my address ,Not good enough !!!
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Review by confirmed purchaser

Efficient

placing the order was quick and easy, the delivery was on time and delivery man was very helpful.
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Review by confirmed purchaser

good prices friendly service

Excellent service from mel as always will be ordering more boilers soon thx again
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Review by confirmed purchaser

Excellent service, great communication and perfect product. Thanks.

I thought this service was spot-on. Great service and very efficient. I had a call ofter placing the order to confirm delivery, and then product delivered when promised.

Would use again.
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Review by confirmed purchaser

Easy to deal with and prompt delivery

Ordered the boiler and attendant parts, best price that I could find, online or off and was kept informed of where the goods were and when they would be delivered. Local company phoned to say they were delivering, slight problem over finding our address but we have an unusual entrance, so gave driver instructions and he brought the boiler into the house for me. All very satisfactory. Thank you
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Review by confirmed purchaser

EXCELLENT SERVICE AND DELIVERY

I was extremely impressed with the price , service and delivery of the tap filters I ordered online and would use Plumbtraders again.
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Review by confirmed purchaser

Faultless

Large order placed, great price and delivered exactly as requested.
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Review by confirmed purchaser

Trustworthy supplier, delivered everything as promised

Trustworthy supplier, delivered everything as promised, price was good.
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Review by confirmed purchaser

For once a company on the web that does what it says they will do.

Good Price, Good Service can't fault it just what it says on the tin.
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Review by confirmed purchaser

Only slight hiccup on delivery

Great delivery time and good price for my Myson Hydronic Kickspace. With no notice of delivery time the first was missed. Not many people can stay in all day so a pm or am slot would be good, or the option to pick it up from the depot which is only 7 miles from me.
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Review by confirmed purchaser

What a great company!

Honest, reliable,fantastic price! These are just some of the things I could say. Overall 10/10

Plumb Traders Details

About this company

Visit Plumbtraders.co.uk

Contact information

Call us on: 0845 834 0050
We live here: 49 Zoar Street
DY3 2PA Lower Gornal, Dudley
United Kingdom

Category

Plumbtraders.co.uk is ranked 46 out of 141 in the category Bathroom

Plumbtraders.co.uk is ranked 56 out of 108 in the category Electrical goods

Plumbtraders.co.uk is ranked 63 out of 180 in the category Other

Plumbtraders.co.uk is ranked 17 out of 32 in the category

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