I really needed a part by Friday. On Thursday PlumbTraders managed to find the part at one of their suppliers. The guy I spoke to drove to pick it up right there and then and get it in the post for me right away. Superb service. I'm deducting one star however as they didn't manage my expectation re delivery dates - they didn't send me the progress update email by 2pm the day after the order was made. I mentioned this and the guy I spoke to is investigating how their system let them down.
Would use again on the strength of their performance beyond the call of duty - I doubt I'd see the same problem with an easy-to-find part!
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