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1 Reviews

Review by confirmed purchaser
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trustpilot stars

DO NOT USE THIS COMPANY, Terrible, experience in every way

Advised over the phone that expected delivery was in 3 to 7 days. Received 2 separate emails (over a two week period) indicating dates of delivery only for product never to be delivered. 4 weeks later, the company still had absolutely no idea where my order was or when it would be delivered. Don't use. --------- In response to Plumtraders reply to my original response below, I do consider my original post to be extremely fair and accurate. I also realise that items do go out of stock, but a reputable company would call or email and advise that this is the case, not send 2 emails advising delivery dates (and confirm telephonically) only for nothing to arrive. These 2 emails cost me time and money, and your inference that a full refund is somehow an acceptable excuse, or aplogy for poor service is pathetic. A full refund is also not a reason to withhold negative feedback. The fact your staff knew very little about my order including where it was, or whether you had mananged to 'source' the product is equally pathetic and borders on incompetance. Perhaps a fairer review would be for me to request £1125 from you, the cost of me waiting at home for two days for a delivery that never arrived.
I maintain my reviews are a fair and accurate experience of my experience with this company.
john stephenson found this review useful
    TrustScore 9.1 / 10
    627 Reviews

    Reply from

    Hello Mr Webb

    We are disappointed that you have chosen to leave a negative review despite receiving a full refund on 15.4.13. Occasionally items do go out of stock and we then do our utmost to source the product from elsewhere or where this is not possible make a full refund. We are sorry that the transaction was not completed to your satisfaction but perhaps a more balanced and accurate review would have been fairer.

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