Despite encouraging signs on the city link track and trace website, the delievry did not arive between the 2 hour window specified. despite several calls to City Link, they eventually arived at 7.10pm !!! Items were due to be fitted the very next morning, Whilst using plumworld was a good experience, your delivery company did NOT live up to the same standards.
Purchased some bathroom storage furniture and a new combination toilet and washbasin set. Went with my instinct after reading some very good reviews for Plumbworld, this was not a mistake.
The products are very, very good quality and a fraction of the cost of very similar items which I have researched on line and also in some well known multi chain d.i.y. and on line shops. The delivery driver was very helpful, helping my husband to unload the pallet which the stuff came on which then allowed us to check the boxes for any apparent damage.(None)
My husband, ( who is not easily impressed ) was amazed at the quality and speed of service. He is itching for the weekend so he can install them!
Plumbworld offered one of the best prices for the item I was after. Ordering was quick, the item was delivered quickly with no problems. I like the communications from Plumbworld as the item was dispatched and I was able to track the order online. That said, my order was simple and I didn't need to seek advice etc.
I ordered a bench grinder which was a very good price . It arrived promptly and
appears to be very good quality . I am really pleased with it.
I bought this bath panel from plumb world, it fitted like a dream and makes such a difference to my bathroom. Everyone has commented on how nice it looks. I am so happy I have a bathroom I am proud to show off to friends and family
thank you plumbworld xx
Having searched the web for a source of a Mira power shower unit plumbworld came up with the best price and looked relaible. This proved to be the case - the unit was deliverd promptly on time and emails kept me fully informed on the progress of the order and delivery.
I bought a new close coupled toilet. I ordered it on Sunday evening and it arrived Tuesday morning which was excellent service as far as I was concerned.
When I came to fit the toilet I found that it was impossible to fit the cistern to the pan in-situ because the gap left at the back was minuscule leaving no room to fit the 15mm copper water inlet to the cistern valve which projects from the bottom of the cistern. I got over this problem by assembling it first and then fitting it back to the wall after connecting a pipe to the water valve.
My problem was that the cistern valve instructions recommended that I changed the valve filter periodically (which is fitted in the bottom of the inlet valve) which meant that I would have to completely remove the toilet every time the filter needed changing.
I decided to e-mail plumbworld telling them the problem and asking them to sell me either a different type of inlet water valve or an in-line filter that I could fit in the 15mm water pipe (if such a thing exists)!
Their on-line help promises a reply within 2 Hrs . I actually got a reply a day and a half later which said "WE ARE UNABLE TO HELP YOU BECAUSE WE DO NOT STOCK THE PART" Which I consider pretty useless.
I actually bought a common make of inlet water valve which did not need an inlet filter at my local plumbers merchants the next day - problem solved!
Our shower went which could have been a massive headache. However plumbworld stocked exactly the same shower. Ordered online, it was delivered 3 days later and we could fit it the next day with no messing. Great easy to use website and quick delivery. It's everything you want.
best price, excellent product, exceptional packaging and deliver, great customer service
Plumbworld are OK (except rather too many marketing mails after the purchase), it is just the Franke kitchen sink drip-glug non-mixer tap that is the problem. It does not mix the water - hot and cold come out in two different streams and after you switch off the tap, it gurgles up a glug of water and pours it out after a few seconds which is very weird. And it has a permanent nosedrip on the end like an old man. Considering I paid over 70 quid for this tap, it is a cr+p tap. When you touch the tacky plastic filter with very few big holes on its end, a big glug of stagnant water drops out. I do NOT recommend this tap. Dear fellow tap buyers, stay away from this tap!
I was expecting good quality and the prices were very good.
But I was not expecting the very high standard of quality received (shower heads wrapped in special cloth bags etc).
Service was usually very good but there does not seem to be a Just in Time purchasing policy.
I waited months for delivery of a catalogued shower screen.
Again, it has to be said that I could have purchased elsewhere, but I was so pleased with plumbware's quality I waited out the lead time. The shower cubicle was of plumbware's excellent quality when it did finally arrive
Ordered a Bathroom suite as this had one of the best range & prices.
Ordered the suite had to phone up almost a week later & find out when the items were coming ( would of been nice to be kept up to date).Communication is always key.
They arrived 3-4 days later so a hole day was taken of work as they would not give me a half day time slot, the bath was damaged which totally spoiled my plumbing work for my booked plumber (but these things happen but its how a Company makes things right that counts but PlumbWorld did not help at all, I finally got in touch with someone who told me customer service would have to deal with it & call me back they did not they just emailled a reply (very poor Customer Service once again)
They could not guarentee a delivery for another 2-5 working days which was not exceptable I had to order another bath from a more reliable source (Bath Store )
You can never get through on the phone & when you do they tell you Customer service will deal with it & will call you back this dont always happen & is very frustrating.
If I am honest I wont be buying again from Plumbworld for my bad experience.
I love my bath panel I bought from Plumbworld, and theirs was the cheapest price I found online by far. It arrived very quickly and was well packaged.
The customer service offered by Plumbworld is excellent. My only grumble would be maybe 1 or 2 too many customer services e-mails received!
Like that they offer incentives for you to leave a review of the item you purchased on their website as well.
I ordered a new shower pump and ordering and delivery were very good. However it was faulty, these things happen. However I have been trying to exchange it for a week now, I have made 8 phone calls and each time I have been told that an email has been sent to customer services and I should hear with in a day .I have yet to have a response. Grundfos have given me a code to give plumb world authorising an exchange so it should be really simple for Plumbworld to sort out. I am still waiting. I have asked to speak to a supervisor to try to get things moving but have been informed it is not possible to actually speak to anyone!!! This is extremely poor service leaving me with out a shower and re arranging plumbers. lets hope I get a response soon.
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