www.plumbworld.co.uk reviews

www.plumbworld.co.uk reviews

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Review by confirmed purchaser

Nice and easy, just the way it should be.

Dead easy to order the shower unit. Was a bit hard to find the item through the menus, and the shipping status was not updated. But item arrived and was one I wanted at a good price.
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Review by confirmed purchaser

Damaged goods means a lengthy process to get a refund

My goods arrived damaged largely due to inadequate packaging. The only way Plumbworld will deal with this is by email. Each email took at least 2 days or so to get a reply. I had to send pictures of the damaged goods and then they agreed to refund the cost upon return of the goods. The return process meant filling in paperwork and arranging for the goods to be collected . Before I had a chance to do this Plumbworld contacted me again unsolicited to say they had changed their minds and no longer required the goods returned and asked me to dispose of them. The refund came through about 5 days later. It all works well if the goods arrive in good condition but it is painfully slow if not!
Plumbworld

Reply from Plumbworld

Good Morning Mr S J Robb,

Thank you for taking the time to leave feedback, this is much appreciated. Please accept my sincere apologies that your order was found to be damaged upon delivery. I have passed on your comments regarding the packaging on to our Warehouse Manager for review.

I apologise that you found the email process slow, one of the improvements that we have made is to introduce a telephone line; the contact number is advertised on the website and allows customers to call us to resolve their queries in a timely manner.

As a company we strive for 100% customer satisfaction, without feedback both positive and negative we cannot see what we are doing to please customers or improve performance. All feedback is taken on board and addressed involving the necessary departments.

Kind Regards

Customer Services Manager
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Damaged goods supplied -twice

Ordered a shower screen, paid for delivery by City Link, received shower screen with damage . Contacted Plumbworld, offered refund and I ordered a replacement unit.Suggested packaging needed improvement, assured this would be action ed. but still received second unit damaged .Customer service ok but a disappointing experience overall.
Plumbworld

Reply from Plumbworld

Good Morning Ian Richard,

Thank you for taking the time to leave feedback, this is much appreciated.

Please accept my sincere apologies that both of your orders were delivered damaged. I have found the correspondence that you have sent to us with the photographs and I have forwarded them to the Warehouse Manager so that the packaging can be improved and to prevent this issue from reoccurring.

I am really sorry for the inconvenience that has been caused to you.

Kind Regards

Customer Services Manager
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Review by confirmed purchaser

Very efficient service

The website was easy to understand and placing the order was straightforward. Our order was delivered very promptly. Our customer experience has been first class.
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Review by confirmed purchaser

Great service !

Ordered, delivered, when help was required this was handled very efficiently, thanks to all concerned.
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Review by confirmed purchaser

Helpful and friendly team

Good products and reliable service. On day of delivery I received notification to confirm delivery was on it's way. I needed to trck the driver as I was leaving my plumber in the house and he had missed some deliveries previously! The customer services team took my additional contact details for the plumber and contacted him on arrival
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Review by confirmed purchaser

Just take a look at the stars

A "no problem" firm to deal with. Ordering was easy, payment was easy and delivery was fast. From order to receipt; under a week.
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Review by confirmed purchaser

Prompt, Reliable Delivery. A pleasure to deal with.

We needed a replacement Mira Shower. I searched the web and came across Plumbworld, a Family Business, and felt that they would provide a first class service. I was not disappointed, finding their advice most helpful and the product delivered within two days.
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Review by confirmed purchaser

first rate

quality and service
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Review by confirmed purchaser

No surprises as it says on the box

Excellent products an fantastically wrapped
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Review by confirmed purchaser

Acurate delivery date and delivered in the slot given when they said it would

Very easy to order, had a few weeks wait but delivery date was correct and delivered in the time slot stated.
They even rang to say they were going to be arriving within 20 minutes. Everything I ordered was in the delivery.
Good service overall
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Review by confirmed purchaser

Very pleased

I was very pleased with this product. My husband was initially sceptical about fitting the screen but it was surprisingly easy although the screen is quite heavy. It looks wonderful and very practical. An excellent purchase!
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Review by confirmed purchaser

Execellent!

When I want a quality product at an excellent price with speedy delivery. I always go to Plumbworld First.
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Review by confirmed purchaser

excellent

very fast delivery and cheaper than other sites that i seached thank you.
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Review by confirmed purchaser

Great service

Great service, goods arrived very promptly. Definately use and recommend Plumbworld again.
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Review by confirmed purchaser

Excellent service once again

The item was exactly as described and arrived promptly - once again an excellent service from Plumbworld. I will be using you again in the future.
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Review by confirmed purchaser

slow service

Ordering process was fine, delivery swift after collection, it had taken 3 days to pack the pump ordered. Mixed feelings when it took almost a week to get a pump that most other suppliers would have shipped the same day and got to you in 24 hours. I suppose that's what you get when you go for the cheapest. Want it cheap Plumbworld is great. Want it fast try someone else. I spent almost a week without central heating which at the end of February early March is no joke. Glad I had an old propane heater to keep me going, not to mention no water because we had removed the old pump ready for the swap.
Plumbworld

Reply from Plumbworld

Good Afternoon Garry Williamson,

Thank you for your feedback, this is much appreciated.

I apologise that you find the service that you received slow. I have looked into your order and can see that your order was picked and packed on the 28th March, due to the time of despatch the City Link trailer had already been collected. Your order was collected on Monday and delivered on a next day service.

We do offer an express service at the checkout, we recommend that this is selected if orders are required urgently.

I am sorry for any inconvenience that was caused.

Kind Regards

Customer Services Manager
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Review by confirmed purchaser

Exellent service, quality product

I purchased a shower seat for use by my mother. I half expected a flimsy chair that might give way but no I received a robust seat that was easy to fix to the wall of the shower. It looks good and is neat an unobtrusive when folded.
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Review by confirmed purchaser

delighted with bath panel

Have nothing but praise for this company great purchase and great communication. throughout was kept in touch with delivery throughout. I would highly recommend this company to anyone thinking of buying.
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Review by confirmed purchaser

A really great service!

A very good buying experience from start to finish. My order arrived safe and sound, delivered by two guys from the courier service. they were professional and helpful.
I am delighted with "Plumbworld" and I will be buying from them again.

Plumbworld Details

About this company

The UK Bathroom shop. A staggering choice of top quality bathroom suites, shower enclosures, etc at internet only prices. Most are held in stock and are available for fast delivery anywhere in the UK. Supplied by Plumbworld - the UK's largest online retailer of bathroom, heating and plumbing products, trading online since 1999.

Visit www.plumbworld.co.uk

Contact information

Call us on: 01386768498
We live here: Unit 2 Millenium Court
WR11 1GS Evesham
United Kingdom

Category

www.plumbworld.co.uk is ranked 53 out of 141 in the category

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