Plusnet reviews

Plusnet reviews

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2.3
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Great service, regular updates on any changes, good value too

I actually sought out a review site where I could leave my feedback for Plusnet, because their service has been that good.

We've been with them for a few months and are also in the process of completing a house move, so we've done a reasonable test of their service. All I can say, is that our experience has been excellent throughout.

We took their 2.99 unlimited broadband deal, paid the line rental up front, and signed up for an 18 month contract. Getting us up and running was smooth and hassle free; all their communication is via email or mobile text message, but they communicate a lot and updates are frequent, which I like.

The broadband speed is okay. I haven't actually checked what speed we're getting but it's fine for our use, which includes some surfing, game downloads for the children and on demand tv use through YouView. We've had to reboot the router a couple of times, but we had to do that a lot more when we were on SKY.

The service in the house move has been excellent. They booked an engineer and then text us the day before to let us know that all the work could be done at the exchange and so the engineer visit wouldn't be needed, hence saving us a day off work.

When we arranged the house move, they offered to waive all moving and connection costs, and reduce the monthly broadband charge from £9.99 to £5.99, if we extended our contract from 18 months to 2 years. So, we got the option to stay with a brilliant supplier and save money! Erm....let me think about that for a while....

Clearly others have had poor service or poor experiences, but I have only good things to say about Plusnet. I think their service is brilliant and absolutely way above the very poor service we had for years with SKY. I just wouldn't go anywhere else.
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Dishonest, hidden charges, stressful experience, avoid!

I hadn't had a major problem with Plusnet (although the internet connection was fairly unreliable compared to other ISPs I've been with, and the equipment they provided was cheap and didn't work). However after the end of my contracted period, I decided to persue a cheaper contract with another ISP as Plusnet had pushed the price up half-way through our contract and it was no longer competitive.

I was a little confused about the fees payable on cancellation (there are some bad reviews on here about people who have been hit with large cancellation fees) so, when I requested the MAC code from Plusnet, I requested details of the fees that will be payable on cancellation.

In the letter providing me with my MAC code, Plusnet told me that the fees for cancellation totalled about £5 which seemed reasonable.

When I phoned my new ISP up to give them the MAC code they told me that they had no need of a MAC code as they were an LLU ISP. Again, bearing in mind these spurious charges that people have mentioned that Plusnet have hit them with, I checked with Plusnet's cancellations team that migrating to LLU without a MAC code wouldn't result on additional fees on my account. The man I spoke to was very reassuring and told me that a cessation fee wouldn't be chargable for an LLU migration. Therefore based on this I proceeded with the migration to a new ISP.

I was shocked when I received my bill that they had charged me £30 in a "cessation charge".

I queried this with Plus net through their support website as I naturally thought that plus net had made a mistake in charging me this £30. Clearly, in the earlier email and the phone call there should not have been a charge. However, Plus net told me that the charge still stands, and blamed everybody else, including BT for charging it to them (who they are a part of) and my new ISP for following the wrong process. They told me that they are only passing this charge on from BT (who they are a part of) however ignored any requests to provide evidence that this charge had been caused by negligence on my new ISP's part. They won't take any responsibility for the situation even though I only proceeded with the migration based on the information I received from them (and I was very careful at each stage to try and find out details of the charges). They've told me that it is in the small print of my contract and pointed to an ambiguous clause that states that I need to follow the correct migration process, but they won't tell me what that migration process should have been or how I differed from this.

If this charge is valid, then they should have been up front with me both when I requested details of the charges with my MAC code, AND when I directly questioned them about the LLU migration. Then I would have been able to make an informed decision on whether to stay with Plus net.

Quite frankly, they are either incompetent or dishonest (maybe both). I am very disappointed with them for the way that they have treated me just to cheat me out of £30. It's caused ill will and certainly won't be bringing my custom their way again. I will definitely recommend my friends and family to give Plus net and B.T. group a wide berth in the future.

I'm currently preparing my case to submit to the communications ombudsman (although I need to wait 8 weeks from my initial complaint as they won't provide me with a deadlock letter) and I'm looking forward to getting this matter settled.

In addition, just when I thought they couldn't get any worse... Plus net cancelled my direct debit so that I couldn't make a payment and then threatened me with the debt collectors. How is that OK behaviour??
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rubbish

I have trouble. Contacting plus net because no broadband
On my tablet.I have bee to customer service but
as you get sent from pillar to post. .you get feed up.I have tried phoning the I told it could be 30mins at £1.50 get real.I have been with plus net over 2years when my contract runs out I will CANCELl.
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Not expected...

I joined plusnet 2 months ago...well, tried to join them!

I was promised an installation on the 24th of March which seemed like an excessive time, but with storms many companies were having troubles. This date was then pushed back to early April, then pushed back to the 14th of April, and now once the phoneline was installed, the router didn't arrive and I was told the internet would be installed the 24th of April. I have been promised on the phone this will definitely be the date I will have internet. We will wait and see... (also reading the other reviews here, curious the see the quality of internet.)

I was told by Plusnet that they were rated the best internet service provider, however if this is the standard. I think these companies need some more competition.

I understand that internet is not a necessity for many, however when your livelyhood relies on it and you have to rent a office space. This is more then an annoyance. Companies like these should be held responsable to what they promise, if they say it will be there at a certain date, it should. I certainly couldn't get away with not paying the bill when I've said I would!

Avoid Plusnet. Avoid TalkTalk. Please find a provider who doesn't only appear to be good, but actually is.
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Slipped through the hole in the Plusnet or should that be Minusnet....

My daughter's 'phone line crashed 3 weeks ago...despite numerous calls to Plusnet she is still without her 'phoneline....they have sent people out to check the line (via BT Openreach) and having been given a number of reasons why the phone isn't working the Plusnet advisor told her last night that she may never get it back as the 'system' (whatever that means) may not be up to it!!! Brilliant ... My daughter's immediate neighbours are not having any problems and I would assume they are served by the same exchange.....some one came out yesterday and since then she has now lost her Broadband connection so no internet....but worse still her mobile phone booster was powered by the Broadband so now she has very poor and sometimes non existent mobile signal!! She lives in a rural location and is 7 months pregnant and when the loss of the Broadband was pointed out to Plusnet last night she was told ' count yourself lucky you have had it this long ....it us unusual to have your Broadband working when the 'phone line us down' ....unbelievable ....so via my Talk Talk broadband I am spreading the word on social media and will also contact the usual suspects...Watchdog, Radio 4 etc...to see if this helps resolve the problem....I will keep you updated!!!!
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As I rate Which - How the Hell do they give Plusnet a high Rating?

Been with PlusNet for a year - Continual speed problems and calls to them taking over two hours to get an answer or not on a number of occasions. When I get through they are polite. However it does not take long for speed to return to dropping out time and again. Speed tests of 0.8 to 1.2 are frustrating and all too regular. The line can do 6.0 so all in all - I need to get another provider
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OK at start poor now

I joined Plusnet approx. two years ago and they were great, however since then things have gone downhill, broadband speeds getting slower and slower until I can hardly do anything. I contacted Help & Support ( I assume the name is just there little joke ) and got a reply saying they would test the line over the next 24hrs. It has now been over 48hrs. and as yet I have had no contact from Plusnet to even let me know what is happening let alone what the fault is, perhaps they think I don't need to know.
Unfortunately I still have a while to run on my contract or I would be switching suppliers, as it is as soon as the contract runs out, unless things change, dramatically, I will be going elswhere.
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Reply from Plusnet

Hi Mr Ashworth,

Sorry to hear that you're currently having broadband speed issues.

Once a fault is reported to us the testing can take up to 24 hours, our faults team then need to pick this up and respond. This can sometimes take between 24-72 hours if nothing has been detected and raised during the automated testing.

Our faults team will be picking this up and will update you as soon as they can.

Feel free to send us a message over on Facebook, Twitter or at http://community.plus.net and we can take a look over that if needed.

Kind Regards,

Chris Purvey
Plusnet Digital Care Team
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Fibre Broadband - Very Poor Service

I signed up with Plusnet almost a month ago. I am still awaiting my broadband to be fully operational.

An engineer has not shown up for 2 different appointments. They really need to be more efficient.

Telling a customer "There is nothing I can do" only shows incompetence.

Saga continues...
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Reply from Plusnet

Hi Jay,

Really sorry about this.

I'd like to intervene and make sure this is picked up and fully resolved as quickly as possible.

As you might notice from our other replies here, further responses aren't possible but feel free to send us a message over on Facebook, Twitter or at http://community.plus.net and I'll make sure we're on the case.

Adam Walker
Plusnet Digital Care Team
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Fibre Internet Connection, Fantastic!! Customer 'Service', Atrocious!!

I was over-charged due to an assurance by a customer service representative at plusnet. I called and explained the problem and the 1st guy said he would speak with his supervisor and then call me back, but he didn't bother calling back. The 2nd guy tried to start a row with me by going in circles and asking me the same questions repeatedly. The 3rd guy, as far as I can tell, told me a bold-faced lie, i.e. that the 15 quid they owed me would be refunded immediately - two weeks later it has yet to appear in my account. If they don't drastically overhaul their customer service strategy I don't know how much longer this company will last - and to think I thought I was joining an 'ethical' ISP (or just hoped I was) but as much as I didn't like Sky-at least they didn't lie to me!!
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Reply from Plusnet

Hi Josh,

Sorry to hear about those issues. I'd like to have a look at your account so I can pass on some feedback and more importantly make sure your refund has been sorted.

Feel free to send us a private message with your username over on Twitter, Facebook or maybe our community site over at http://community.plus.net

Regards,
Adam Walker
Plusnet Digital Care Team
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Terrible service

Nothing but trouble since joining the Customer service should be renamed to joke service LIKE ALL BT COMPANY'S NOT WORTH THE BOTHER TO SAY THEY ARE RUBBISH WOULD BE AN INSULT TO RUBBISH.
Save your money go to a company that deserves your custom.
AS YOU CAN SEE SAME OLD REPLY THAT ALL WHO HAVE WRITTEN ABOUT THEM GET SAME OLD BLAH BLAH BLAH YOU GET ON THE PHONE IF ITS WORKING THAT IS EMAIL REPLY'S ARE THE SAME PLUSNET NET LOOKING AFTER PLUSNET THEY DON'T CARE ABOUT CUSTOMERS
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Reply from Plusnet

Hi CP, sorry to hear about this.

We'd like to know more about your experience to see if anything can be learned or if there's any outstanding issues we need to help with.

Please feel free to send a private message including your username over to us on Facebook, Twitter or maybe our community site over at http://community.plus.net

Adam Walker
Plusnet Digital Care Team
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The backup is not only not as good as promised, it is non-existent

I changed to plusnet at the end of march 2014, because of the poor backup from Sky. A few days later we lost our landline for a few hours, I did not report it, then nearly a fortnight ago my phone line went down and was out of use for nearly 24 hours (will I get a credit ??). It was impossible to talk to a human unless I was willing to hold for 15 minutes on a mobile, because my landline was not working or leave a message with a robot which told me it would respond in 46 hours, then said the response was cancelled for several days. There was no response but my fault dissapeared ???? I just had a reply today 14\4\14 asking if I wanted to forget about the problem or get a BT engineer out and face the risk of a £99 bill. Will I renew ? Not unless plusnet get their act together. royckk
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Reply from Plusnet

Hello there,

Sorry to read about the issue you had. I'd like to check your account to see what we might be able to learn and also make sure you've been appropriately credited for the issue.

Please feel free to send us a message with your username or a support query number over on Facebook, Twitter or at http://community.plus.net

Adam Walker
Plusnet Digital Care Team
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HAPPY WITH PLUSNET

I think no matter what provider you are with there will always be some thing to complain about. We moved from a big provider because the service was just terrible and ended up with Plusnet. We have now been with them for a year and have had no trouble at all the service is good and any problems have been quickly sorted out with the engineer turning up when he should as promised, i have given 4 stars because Plusnet do not do call barring and when calling customer services it was 15 mins before i got a answer. I would say they are no better than anyone else but no worse either because having read the reviews for all the big telephone and broadband providers all their sites are littered with complaints. Will we be staying with them yes we will.
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Set fire to £5 notes rather than join Plusnet

I've been with Plusnet for many years after a friend recommended them (he's since switch to another ISP). I vowed that I would stay with them after my last contract expired but when we moved house Plusnet threatened us with having to pay a reconnection charge if we switched to another provider (I don't know if this is correct but with so much to do with moving house, I really didn't have time to check). Plusnet offered a reduced monthly fee (£4.99) if we stayed with them. Not only did they take 2 weeks longer to instal the line in our new property but my 1st bill was £37.99. Like many other reviewers I spent hours on the phone trying to get through to Plusnet and received a very unsatisfactory response to why I had been charged so much: this mainly due to the fact that the phone line was so poor and i couldn't understand what the 'support' guy was saying. I did however find out that £2 had been added to my bill for Plusnet Protect which was not discussed with me at the time I entered into the new contract. The support guy said he would cancel this immediately. This was all in December. At the end of March our phone went out completely and like other reviewers if appeared we were the only ones in the locality who didn't have a line. I tried to contact Plusnet on my mobile but knowing that their waiting times are usually in excess of 30 mins, instead decided to report the problem on-line (thankfully I still had an internet connection). Plus originally said it would take 4 days to fix (BT landline problem). It took 2 weeks and then the phone line was so bad we couldn't use it to make calls (this eventually cleared after a few days). On reviewing my bill I find I've been charged landline charges for this period, even though we didn't have a landline. I've asked Plusnet to refund this but am told that they are reviewing it.
Like other reviewers I've also been charged excess usage charges-this month a total of £15! I am a light internet user and never use the internet in off-peak (according to Plusnet between midnight & 8am) but my account shows use during these hours. I don't download music or films and am very careful to limit my viewing any content with video so I really don't understand how I have exceeded my usage 3 times in one month? I have now switched (reluctantly) to an unlimited package but this month find Plusnet have charged me for both packages (the old limited package at £14.99 and the new package at £16.99). AND I've been charged £2 for Plusnet Protect Iwhich I cancelled in December! I've contacted them to complain and have been told I won't get a reply for at least 2 days.
All of this is just a taster of how bad Plusnet is. For anyone thinking of signing up with them, don't believe a word of their hype. You will end up paying a fortune for services ( I use the term loosely) that you won't get or that are poor to say the least. And if you should have any problems when signed up, be prepared to fork out a fortune in mobile phone costs while you sit on the phone trying to get hold of their 'helpline'. You will honestly be better off setting fire to £5 notes rather than become a customer (a term they obviously don't understand) of Plusnet.
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Reply from Plusnet

I'm really sorry to read about the issues you've mentioned.

I'd really like to be able to see your account so I can make sure we're doing all we can to help.

Please feel free to send us a message over on our Facebook or Twitter pages or perhaps on our community forums at http://community.plus.net with the username, a query ID or anything else I could use to identify the account for you.

Adam Walker
Plusnet Digital Care Team
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RUBBISH

ON THE 01/04/14 MY TELEPHONE LINE WENT DOWN ALONG WITH MY INTERNET.I CONTACTED PLUSNET AND THEY INFORMED ME THAT THE PROBLEM WAS WITH BT AND THEY WOULD INVESTIGATE.
I THEN CONTACTED MY NEIGHBOURS WHO STATED THERE PHONES ALONG WITH INTERNET HAD GONE OFF BUT THE SERVICE WAS RESTORED WITHIN 24HRS.
ON THE 02/04/14 I AGAIN CONTACTED PLUSNET AND EXPLAINED WHY MY PHONE WAS STILL OFF.AGAIN THEY BLAMED BT BUT COULD NOT GIVE ME AN ANSWER AND COULD NOT EXPLAIN WHY EVERY LINE IN THE STREET WAS WORKING AND MINE WASENT.
MY PARENTS ARE IN THERE 70S AND RELY ON THE TELEPHONE AS A LIFE LINE DUE TO BOTH OF THEM HAVING HEART PROBLEMS.I EXPLAINED THIS TO PLUSNET BUT NO COMPASSION TO HURRY THE JOB AT ALL.
IT HAS COST ME APPROXIMATELY 50 POUNDS IN RINGING THEM VIA MY MOBILE AND IT IS NOW THE 10/04/14 AND STILL NO PHONE LINE OR INTERNET.I HAVE RANG THEM EVERYDAY AS THEY HAVE PROMISED TO CALL ME WITH AN UPDATE AND NEVER DO.
MY CONTRACT EXPIRED AND THEY OFFERED ME 5 POUNDS A MONTH DISCOUNT ON THE FIBRE OPTIC LINE ALONG WITH 5.99 DISCOUNT ON SENDING A NEW ROUTER OUT IF I TAKE A NEW 18 MONTH CONTRACT.

THIS COMPANY HAS FAILED ME BIG TIME AS THERE CUSTOMER SERVICES ATTITUDE IS DONT CARE NOT OUR PROBLEM ITS BT.PASSING THE BUCK TAKE OWNERSHIP AND PUSH TO RESOLVE THIS ISSUE.
I WILL PROBABLY HAVE TO WAIT ANOTHER 10 DAYS BEFORE THEY GET THERE FINGER OUT.
SO PLEASE IF YOU READ THIS AVOID THIS COMPANY.......
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Reply from Plusnet

Hi Jeff,

Really sorry to hear about this issue and the time it's taking to resolve. I believe I've just found the account in question and I'm glad to see an experienced member of our faults team has ownership of the issue and is updating you regularly.

I'm hoping to see this issue resolved soon for you.

Adam Walker
Plusnet Digital Care Team
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While writing this opinion, the internet dropped 3 times already.

I hope this makes my review nice and clear, but whenever Im watching TV and I see the commercial about PlusNet, in that exact moment and none else on my life I wished I had a shotgun and shoot the TV with all the ammo of the world.

I dont get easily annoyed, but PlusNet, they are the champions, they have a decent customer service, but thats it! It doesnt matter if you speak properly on the phone, I can also say I had a threesome with models and I left them on a wheelchair for a week, if in fact the truth is they are still virgins!

I hope I didnt offend anyone with my metaphors and above anything, dont get PlusNet.
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Reply from Plusnet

Hi there,

Please let us know if you have any specific feedback or if you need any support from us.

We can be contacted via Facebook, Twitter or our community site over at http://community.plus.net

Adam Walker
Plusnet Digital Care Team
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Terrible service does not do what the advert says it does

Where to begin Plusnet took over the current provider and from day one nothing but problems. 1) day one sent the wrong bill 40min on hold to speak to someone to correct the error. 2) was rudely told by call centre that all information is online again explained how to check online if I have a problem and can't access the internet ! ! ! Was advised I could do it at work or other persons house WHAT I am retired and anyway I am more than sure accessing at anyone's work is forbidden or at least frowned upon. 3) did not explain that I was locked into a contract with them when they took over the previous company had I known then I would have run a mile. 4) it is a pay as you go type landline, again I AM RETIRED and want a proper service where you use the phone and then get a monthly bill with what is owed but with Plusnet they don't work like that I was told we will iraise your credit to £100 per month. Nobody ever explained what this meant was I to pay £100 a month none the wiser still no answer but it seems I am on a £60 a month credit which I pay £40 for. 4) took ill and had to phone hospital this is shocking but Plusnet cut my phone off so I could not dial out. Left shaken I NEED my phone at all times due to health condition and that of other family members. Took 2 days to reconnect my phone and they refused to take money for the bill. Seems I went over my credit allowance, we'll this would happen if you are calling for assistance from medical professionals. I was in a panic. 3 days later was on hold for 3 hours to speak to customer care as I can not be left without a landline at any time. I spoke to a very rude person so I asked to speak to the manager who was nice and apologise for the distress I was left in again tried to explain how there system worked. Still none the wiser. I told him I could not risk this again so I would be leaving as the system does not suit my needs. I was very upset by the treatment from this company. 5) still intermittent working internet but to get it fixed I would have to pay a further £80 because the router was from the old company they took over. No thank you. 6) could not take this service any longer and felt stressed at the thought if I take a fall I might not be able to call for help. Decided to shop around for the good old fashioned telephone service. 7) phoned Plusnet to tell them I was leaving for definite because I am being put under stress by the constant on hold and the fear of being left stranded unable to call on someone. Got a very rude person who said i couldn't leave because I was locked into a contract. Explained that I hD never agreed to any contract they just took over my old provider. I had to pay £50 to leave. So upset by the call and worried about what might happen that I paid it. All this in just 3 short months. So the advert about the customer coming first is so misleading.
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Reply from Plusnet

I'm really sorry to hear about these issues I'd really like to look over your account to see what we can learn and see what feedback needs to be passed on.

Please feel free to send us a message perhaps over on our Facebook page https://www.facebook.com/plusnet with your username and I'll make sure that's dealt with.

Adam Walker
Plusnet Digital Care Team
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Disappointing

I've been with Plusnet some time now (for phone and broadband) and had a pretty good experience up till now. Not the cheapest, but reliable. However, a few weeks ago I had trouble with my phone - no dialing tone. I tried to ring Plusnet Support from work and was told there would be a 30 minute wait before anybody could talk to me. ..................WHAT?
So I emailed them and got the usual automated reply. I eventually managed to give them alternative time-slots for an engineer as requested and a date and time was agreed. Then received the usual warnings about having to pay £99 if nothing was wrong or it was my faulty equipment, etc. (I knew it was the line because there was no dial tone on a non-wireless phone).
Anyway, my wife waited in all morning expecting an engineer to call. Then he phoned to say that the problem was at the local exchange and it was fixed.
Usually, in these situations, you get emails asking for feedback - but this time nothing. So here it is anyway, Plusnet.

We waited about 3 weeks for Plusnet to sort out a simple problem. Not good enough.
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Reply from Plusnet

Hi John,

Really sorry to hear about this. On occasion engineers do discover they can fix the fault without calling in. This only tends to happen near to the time of the scheduled visit so apologies if that felt like a waste of your time.

If there's any issues remaining please send us a message including your username over at http://community.plus.net or on our Facebook page and I'll make sure we get on top of that for you.

Adam Walker
Plusnet Digital Care Team
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Feeling let down and lied to

I have been a customer with Plusnet since Nov 2012, with an 18 month contract after that I was told it was month by month contract and could cancel anytime, last August we decided to go unlimited on our broadband, unaware to me, your call centre staff signed me up for another 18 months, which I did not agree to!
Recently I switched broadband and phone provider as my internet was running extremely slow, thinking I was well in my right to switch as I was not under any such contract, upon checking my bank statement and getting a refund of £12 from Plusnet, I just assumed it was all done, with so I cancelled my Direct Debit, as you would? Today I received a final bill for £125 for cancelling my contract??? I rang up straight away, I explained the situation, as confused isn't the word I was feeling..... The advisor said I was under contract and basically if I didn't pay, it would be passed on to a debt recovery, with this I paid but feel like it was under duress and pressured into doing so.
After me being a loyal customer for over 2 years this is how they treat you!
Feeling let down and lied to by Plusnet!! 😕 Not to be trusted!
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Reply from Plusnet

Hi Chris,

Sorry to see we've lost you as a customer.

I don't have your account details to check what happened but I'm happy to take a look if needed. You should have been advised that you were entering a new contract and we also send an email notification confirming this.

If you need further clarity with this please send us a private message to either our Facebook or Twitter pages with your username on.

Kind Regards,

Chris Purvey
Plusnet Digital Care Team
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Going Brilliantly So far

I decided to ditch Sky (who took over Bethere last year). We had been so satisfied with Bethere for years and then Sky suddenly, and without any previous notice, sends us a letter to list our new charges, which were £10 more than we had been paying. Never checked what, if any services we wanted but just informed us our account would be debited by such an amount early April 2014. Then you could only cancel by phone so I quickly scanned for a new provider and Plusnet came in from standpoint of accessability (chats via online website) and line remains with BT which we wanted.

So signed up online and got a few questions answered re upgrade to fibre if we wanted it later. No problem. So I waited and in due course an new Router arrived (they wouldn't work with our existing Thomson router!).

So just received a text to say Im connected and I duly put the router together, waited 10 minutes and bingo ... all is well. Pleased really.

I had oddly enough been on the phone to Plusnet as it was being activated because I had no internet service since 9am and was frantically trying every computer in the house because Safari couldn't connect yet Bethere box was winking away showing full availability.
So the one complaint i have for Plusnet or indeed possibly any other provider is to let the client know that there may be lack of connectivity with existing provider on the day of changeover. The mobile companies tell you this but Plusnet should have saved me 3 hours of stress and time wasting trying to sort the problem out thinking it may have been a problem with my imac of iphone or indeed hubby's pc.

However so far so good. Up and running with good connectivity. Live in North London/Herts borders for anybody wondering about connectivity.
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Awful through and through

After seeing a deal online of £9.99 per month i thought I'd give Plusnet a try. All went well and had well over 24 hours before the deal expired.
Had a conformation text and email saying ill have an active phone line by the 17th April and BB 14days later.
About a week after my payment i received a letter through the post (no text or emails) saying my payment hasn't gone through and if i would like to call customer service the number is at the top of the letter.
Now being a new resident I don't have a phone line installed, so an 0800 number would cost a bomb on my mobile... i was infirmed on the phone that i had to wait at least 15 minutes before i could talk to someone.
1 HOUR later and about £30 of my credit drained i had no answer.
Because of this i sent a message to technical help and customer service online 4 days later (today) STILL no response.
The only good thing about this is that they did refund mey first payment. (I asked my bank if i had enough funds and i do).

All in all an absolutely awful 'service' if you can call it that.
Plusnet

Reply from Plusnet

Hi Kevin,

Really sorry to hear that.

We do have a number to call from a mobile; 0345 140 0200 this is free but only from a mobile with inclusive minutes.

If you're still wanting to go ahead with your order and need us to help with this then please send us a private message to either our Facebook or Twitter pages with your username on.

Kind Regards,

Chris Purvey
Plusnet Digital Care Team

Plusnet Details

About this company

PlusNet cheapest home & business broadband - with FREE SETUP, including broadband activation and broadband modem/router. Switch your broadband/ISP or landline phone to PlusNet Home Phone services. Great rates are available on calls to landlines, mobile phones and international destinations. Get home or business broadband and phone access with the UK’s best broadband internet access provider

Visit Plusnet

Contact information

Call us on: 0800 432 0200
We live here: 2 Pinfold Street
S1 2GU Sheffield
United Kingdom

Category

Plusnet is ranked 20 out of 22 in the category

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