I moved from BT to plusnet about ten years ago out of frustration with BT customer service. Plusnet is a breath of fresh air in a bad industry.
Also, there are no lies about "unlimited" with a concealed limit under the "fair use" moniker used by less ethical companies. The plans are clear and easy to understand so you do not feel like they are trying the bait and switch so popular with BT.
About a year ago I also switched my phone service to plus net and have experience the same high quality of service experienced with the internet.
Since BT owns plus net, they should really take a good hard look at the company to see how to do a great job.
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