We have suffered from very low Broadband speeds for years. We had issues with BT (referred to Oftel) and before them Tiscali and Virgin. Sky WERE ok for a while but eventually their speed went below 1 meg on a regular basis. I can't tell you how many abortive phone calls, visits, advice etc etc we had over the years. Plusnet are a breath of fresh air. They communicate brilliantly (email, text, phone calls). You don't wait in an endless queue and they understand you and listen to your issues. Thank God for the Yorkshire call centre!! The only reason I give them 4 stars instead of 5 is because we still had quite slow Broadband with them. They did their best but it turned out that the distance from the exchange and the poor quality of the line, restricted our speed. A very nice BT engineer who visited through Plusnet explained this but said Fibreoptics would be with us 'soon' and to watch out for the Openreach vans. Well it's here ahead of schedule!! Plusnet sorted out the changeover within a week, kept in touch throughout and it's only costing £3 more a month. They arranged an engineer for between 8 and 1 last Thursday and he was on the doorstep at 8am. The new router arrived in good time and they sent us an extension lead at no extra charge as our main computer is upstairs. The engineer installed the lead really neatly-a super job. All was up and running in less than 2 hours. A big thank you to Plusnet and the engineer from Openreach. I can't tell you how good it is to have about 30 times the speed we used to have. As I have a sick partner we rely on our computers a lot. Service as it should be!!