I joined Plusnet less than 2 months ago. My broadband speed is always at least half what it was with B.T. The staff in most cases seem to have a could not careless attitude. When I joined I was offered 6 months free broadband this was forgotten after 1 month. They tried to charge me for the second months Broadband, Then they said they knew the second months bill was wrong a week before they wanted to take the money from my bank account but it had to go through then they would refund the payment back to me. Why could they not stop the payment. I have never had to pay a D.D. with the firm knowing that it is wrong. Avoid Plusnet at all costs they are useless. ASAP I am getting out of this contract.
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