There have been a number of problems starting with wrong info when I first joined. I was told there was absolutely NOTHING to pay until one month after my service went live.. This was not true. Within days of signing up and with 3 weeks to go before the service was in place, they took about £27 from my account!!
They explained it was normal procedure, not what I was told initially.
Then after going live, the telephone line was too noisy to use and there was no speed at all. I almost had to beg for a week before an engineer came out. So the first ten days were horrible.
The friend referral took 3 months to come through, and I rang 5 times and wrote before it did. Today I was given £1.50 instead of £4 for the referral. ( It is supposed to be £1 per month). At the beginning of March, the line was too noisy to use and there was no speed for up or download and the line had to be fixed again.
Finally tonight I have been presented with a bill containing a telephone call charge for £26.08 to a number in Barnet. The call allegedly lasted 8 hours and 28 minutes!!! Neither I nor the friend from Barnet were at home that Saturday. We were both at a charity gig in Finchley that he was hosting.
Of course we all know a long call needs a redial before the hour is up!! this call however never took place. It is a bit like the Bermuda Triangle....a mystery.
So they plan to withdraw almost £50 from my account, and I have told them they have made a mistake!! Watch this space.......................
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