Do not make the same mistake as me!
Joined Plusnet when we moved house as are current provider Talktalk would not let us take are home number with us when we moved.
But within weeks of been with Plusnet are phone line went down for a whole 6 weeks.
There customer services consist of online posts, they never call!
I made several complaints to them and in the end I complained to cisas who awarded me £150 in compensation.
I am now eagerly waiting for my contract to finish as they have never provided broadband speeds promised & it drops all the time!