Plusnet reviewed by

Leeds, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Rubbish service - and that's while we were trying to move to them!

Crazy service - I signed up online and then received a letter asking me to call a phone number when I had the MAC key from our old provider. The phone number in the letter states that you need to select "Order updates" option but when you dial the number there is no "Order updates" option provided. So, after three different attempts, I then discovered that there was a 20 minute wait on the phone line. I'm not waiting in a queue just to move to them - ridiculous. So I then went to their website in an attempt to find an email address to email the MAC key across - guess what? No email address. So then I tried their online LiveChat facility - chatted to someone who said that he couldn't take the MAC key and that the only way to get it to them was to phone it in. I explained that I didn't have time to spend waiting in a queue and asked for someone to call me back. Apparently they don't offer a callback service. Again I was asked to phone in. In fact I was asked to phone in on three different occasions in the LiveChat - no attempt was made to help. And that's what they're like when you're trying to move to them. Goodnes knows what they're like when you do move. So - we wont' be moving to them now. Glad I found out how bad they are before we moved. Shame - because their advertising about being plain speaking is good and got me interested - but they obviously don't live up to what they advertise.
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