Plusnet reviewed by

Hayling, US

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Failing service

Plusnet used to be brilliant, now they are awful.
I am moving and trying to cancel my contract that is just about due to expire.
First call took 20 mins to get through, they talked me into transferring with them.
Next day I changed my mind. Another 20 minutes trying to get through.
Then oh dear its 5.15, its too late to put you through to the correct dept they shut at 5.30 ring tomorrow.
You guessed, I ring next morning, 20 minutes wait again, then, told the options team dont work on Saturdays!
No one else can accept my cancellation!
    Comment (?)