Poor customer service - WORST COMPANY I HAVE DEALY WITH
After reading the Which report I decided to change provide to Plusnet to save money - what a BIG MISTAKE !!! Upgraded to Fibre so engineer came on their behalf to install the new fibre socket. This was fine and upgraded speed on broadband was instant - FAB. Except - what ever the engineer did it cut off the home line.
I contact PLUSNET after waiting 20 mins @ 14p / min from mobile as had no land line - and was told it was nothing to do with them as did not take over my phone line until 23/April and to contact BT. BT confirmed there was a fault - and that if it was inside my property is woudl cost be £99 to fix. Spoke to PLUSNET on several times and told that nothing to do with them.
Please think carefully before you switch to save a few pounds. It was cost me this in telephones to them -- plus my blood pressure has gone through the roof !!
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