ABSOLUTE CON MERCHANTS GOOD LUCK WITH THIS LOT SHOULD YOU HAVE BAD SERVICE THEY JUST DON'T CARE!!!!
I cant even get through to anyone to cancel my contract with PLUSNET. They keep putting me through to the wrong department and then cutting me off. Also this only seems to happen when I call on 0800 freephone number. When I have called on the 0345 (a hefty charge per minute) low and behold i get through to someone who chats away at my expense then says they will put me through to another wrong department, the moving home department. Oh and expect to have to explain your story EVERY SINGLE TIME. Exasparating!!! I dont want the moving home department, I JUST WANT YOU TO CANCEL MY CONTRACT. I called up with the 14 days cooling off perdio but it has now been three weeks and they still haven't cancelled my contract and have also taken money from my account for a service in a house that I do not use as I DON'T LIVE THERE. URGHHH. Have written to them today with a stinky letter and also told them that they might have won awards for their customer service skills in the past but when you want to cancel with PLUSNET then GOOD LUCK to you all. IT IS QUITE POSSIBLY, THE MOST DIFFICULT THING I HAVE TRIED TO DO IN A LONG TIME.