Had Virgin and Sky previously but have to say Plusnet have already after one week shown me maybe Virgin customer service wasn't so bad and that maybe Sky were worth paying more for.
Internet is painfully slow and frequently stops working - although getting through to customer services is even slower - a total of 2.5 hour BEFORE talking to someone is unacceptable. Then I was told "Sorry but now you are with us you have to pay to cancel your contract as we are providing you with a service even if you aren't happy with it; it's tough"
Was with Sky a year and had constant reliable service and on couple of occasions I had to ring them they answered in minutes and had the most basic of things; manners and courtesy. I would rather pay more and get a functioning service.
I am going back to Sky as soon as I can get fibre in my area (September 2013) and however much these Sheffield cowboys charge me they can have it and shove their rubbish service where sun doesn't shine.
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