Awful company to deal with!
Moved house for the second time in two years, and all went well apart from, yet again, problems created by Plusnet when I wanted to move my phone & broadband. It takes AGES to speak to anyone (anywhere from 12 minutes to 28 minutes), and then they give you 'duff' advice, so you have to phone back again and wait in the queue. It wouldn't be so bad if you knew how long you might have to wait, but you don't. I phoned at several times of the day, but had the same problems. I was told that it's house moving season (July) but I had the same problem when I moved last time in October! I literally spent HOURS on the phone, and despite giving Plusnet two weeks notice of my move, I did not get an Internet connection until 10 days after moving. I was offered a reduction in my monthly payments, which will take me to the end of my contract, but I will not be staying with them after that!! You can look on their website to see how long the current call waiting time is .... I did this after 10 minutes of waiting for the phone to be answered; their website said that the waiting time was just over a minute. It was a further 15 minutes before I was spoken to!