DREADFUL AVOID AT ALL COSTS!
Went onto Plusnet website and did live chat with advisor. The transcript proves that she assured me that there would be no installation charges. On this premise, I signed up. After they'd taken my money, PlusNet then told me that I needed to pay an extra £50 for installation. Hours hanging on phone lines and listening to pre-recorded music ensued! Still waiting for the return of monies that PlusNet took from my account. Nightmare company. AVOID AT ALL COSTS!!