Plusnet reviewed by

Chippenham, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

MUKED US AROUND 4 WEEKS STILL NO INTERNET

Where do i start.....

Well we chose plusnet because they were the cheapest for the speed and amount we wanted in our area.

They then quoted 2 weeks for the internet to be installed. After 3 weeks internet was installed in the wrong flat (like how does that happen). Then quoted 4 days to change to right flat (took 9 days). Then called up again and apparently the copper wiring was broken quoted 3 days to fix. 8 days later ''Support Team will investigate your issue as soon as possible.'' So they haven't even sent anyone to fix it.

They quote best customer service and to be honest yes they are nice people but as for the service, the days quoted, and internet still not here. I wouldn't bother going through this hassle just to save a few quid.
1
Simon Phillips found this review useful
    Plusnet
    TrustScore 2.3 / 10
    211 Reviews

    Reply from Plusnet

    Hi there,

    Sorry to hear you've had such a poor experience. We'll happily credit you for the downtime you've suffered and I'm sure a little extra can be arranged once things are up and running.

    Hopefully we can restore some of that lost confidence once the service is working as intended.

    Feel free to provide me with a recent support ticket reference from your account if you'd like me to take a look at things.

    Best regards,

    Bob Pullen
    Plusnet Digital Care.
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