Awful customer service, please avoid this company.
8 weeks and still no service, but they still keep taking money out of my account. Did not notify my old company so still paying them as well, Only moved to save a few quid but honestly the hassle is just not worth it. I've tried to cancel but was threatened with charges. I am chronically ill and am spending a lot of time in hospital, have told them this, and therefore do not need the hassle, but still not resolved. so wish I hadn't listened to the adverts, Dreadful company and dreadful customer service. My advice is to stay well away.
Sorry to hear it's taking so long to get things up and running :(
When moving suppliers you should always endeavour to let your current provider know of your intention. Apologies if that wasn't made clear to you.
If we haven't provisioned the service yet then you shouldn't have paid us anything other than the initial fee. I also can't see why we wouldn't allow you to leave either.
Happy to look into this further so feel free to get in touch by sending a private message over on our Facebook page, dropping us a tweet @plusnet or posting over on our Community Site discussion forums.