Plusnet reviewed by

Emsworth, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible, have had my phone cut off twice this week. Avoid!!

I have had plus net internet since 2002 without any problems, but when we moved house they persuaded me to have phone as well.
Connection was no problem, but we didnt have phone or broadband for 4 weeks in September as there was a fault on the line and I telephoned constantly to get it sorted out. All replies were 'We know about the fault and we will look into it again next week'!!!
Eventually it was sorted out but last Tuesday our phone was cut off. I called and they have set the unlimited call tariff up incorrectly and have billed me for ALL calls, so apparently, I am over my credit limit!!! I pay by direct debit and should get all landline calls included.
They connected me again on Wednesday, but kept telling me by email that I was over my limit and I tried to make a call on Friday, only to find that I had been cut off again.
I have telephoned them constantly and they say they are looking into it for me, but it is Monday evening and I still have no home phone.
Am totally fed up with Plus Net and would not recommend them to anyone.
    Plusnet
    TrustScore 2.3 / 10
    207 Reviews

    Reply from Plusnet

    Hi there,

    Sorry to hear of your woes Elizabeth. The fault will have been completely coincidental and not related to your decision to move your phone service to us. That doesn't excuse the problems you've had though.

    I'd like the opportunity to look into the billing/calls aspect of things for you. I don't think there's a mechanism for sending direct messages on this site, however you can get in touch by sending a private message over on our Facebook page, dropping us a tweet @plusnet or posting over on our Community Site discussion forums.

    Best regards,

    Bob Pullen
    Plusnet Digital Care.
    Comment (?)