Been using plusnet DSL for awhile now (6+ months) and although i'm very happy with the download speeds (around 6-8Mbs) the upload is terrible. 448kbs they say "its the limit" but you can pay an extra £5 per month to almost double it.. the problem is they advertise my area as a ADSL2+ area (G.992.5) but unfortunately I'm only on an ADSL line (G.992.1) according to my router (which is terrible) and in theory I'm capable of up to 1.2Mbs upload.
There are loads of threads online complaining about the poor 448kbs which is only useful for 1 person using a heavy upload based application (my partner uses VPN's for work) and i feel the only let down of this service is the poor upload speed.
my "beef" is paying to upgrade "my traffic" when there is no need to cap upload rates in the day and age.
Roll on fiber!
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If you're in an area where ADSL2+ is available then we'll uncap your upload speed for free, not sure where the cost of £5 has come from for this.
If you can let me know how to locate your account by sending your username or a ticket ID by sending a private message over on our Facebook page, dropping us a tweet @plusnet or posting over on our Community Site discussion forums then I'm happy to take a look at this for you.
If you do get in touch, could you also let me know where you were told/saw this would be at a cost of £5 and I'll make sure that's corrected as we don't charge for it.