My previous (excellent & economic) phone provider was purchased by PLUS.NET In all the hype before transfer I was promised..Calls/Bills the same as or less than your current provider. NO!!!!! First bill is ~33% MORE (maybe this is 'less' in Yorkshire, but isn't where I live! I agree with other correspondents, you CAN@T contact them via their web page, I've trying for the second time, maybe with the help of this I MIGHT get a response. No email to contact, again Yourcalls.net HAD a contact email, but there again there was never any need to complain so they didn't have to hide away. I'd thought of moving to PLUS.NET for Broadband as well when my current contract expires, but based on experiences to date I'd consider BT (heaven forbid) as a better prospect Whilst writing this I note I've had an automated response from PLUS.NET this time to the enquiry, will keep you informed
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Sorry to hear you've had a bumpy migration. There shouldn't be a significant change in costs so I'd like to look into that for you. Unfortunately I don't think there's an easy way to get in touch using this site but feel free to contact us by sending a private message over on our Facebook page, dropping us a tweet @plusnet or posting over on our Community Site discussion forums.