Plusnet reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Broadband (fibre): excellent, Voice: very good to excellent

Signup etc went very good. I booked for a BT engineer to come on a Monday. Then the engineer turned up 3 days earlier on a Friday. After checking the emails etc, I realized they shifted the visit but wasn't very clear.
The BT Openreach engineer installed the new faceplate but there was no joy with signal. He went top the roadside cabinet a few times and swapped the faceplate and the NTE (modem) box but still no signal. When he was off to the cabinet the third time I tried plugging in to the telephone socket and voila, immediate sync. Turns out both the faceplates were faulty with a break in the PCB. The third time lucky, everything worked fine. I was promised 57Mbps down and 10Mbps up.
Did the speed test and am consistently getting 61.5Mbps/18.5Mbps, excellent!!!
The systems are usually optimized for the speed tests but I am also consistently hitting 50Mbps when do downloads from the internet. I have had the service for over three weeks now and everything is perfect.
On the voice side, I am not as satisfied. The service cutover was smooth and I didn't even realized it had happened but a few days later the phone line just went dead. I reported the issue and it was resolved in less than 24 hours, so, so far so good.
The only reason I am not giving the 5 stars is that I had asked for the CLI delivery (£1/month option) and this still hasn't been turned on, so I can't see the caller numbers.
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