Having received bad advice from Dunelm and wasting £100"s on a bay window pole with Passover rings etc which totally failed to work. Having found Polesandblinds website I explained the problem I had and wanted solution that actually worked to resolve hanging curtains in a bay window. The staff member was considerate and knowledgeable. He suggested a aluminium track fineline which could be bent by hand and the nylon runners would have no problem for a bay window. I ordered the products and although the delivery was short this was rectified within 24hrs. Superb product and excellent service would highly recommend company to everyone only wish I had found them before Dunelm.
I ordered a brushed silver bracket for a curtain pole, however when it arrived it was more like a black nickel and nothing like the photo on the website. When I asked customer services if they would cover the cost of return postage and refund my money they said the item looked just like the photo online and if I wanted a brushed silver I should have ordered the satin silver bracket. This ignored the fact that the item was not as described online and left me out of pocket and still without the correct bracket. I will not shop here again. Customer service is paramount.
Very helpful and informative. I made a selection for the size of a pole which I then had to change. They were very helpful and had no hesitation in changing my order. It arrived promptly in 2 working days as stated.
Needed a longer pole than I could get elsewhere. Was told would be ok without centre support at 3m. Pole in thin and bows even without curtains on. Already had a kink in the length to. If it was thicker material it might have been ok but it was lightweight. Not cheap either so bit of a waste of time and money.
I've used poles and blinds a couple of times, and it really couldn't have been any easier. The site is well laid out and easy to navigate with all the accessories you need suggested too. Delivery is prompt and everything is really well packaged. I would definitely recommend them.
The two curtain poles I ordered arrived promptly. I was contacted by Poles & Blinds because one of the sizes that I had ordered was out of stock and they asked if they should send what was available or wait until everything was in stock. In the end they sent me the next size up for me to cut down to the required size which was very good and meant I did not have to wait. Friendly and nice to deal with, good value for money.
Needed these curtain brackets quickly, found these ones on website, half the price of local DIY store! They are good quality, great price, excellent delivery time. Really pleased, will use website again.
The website answered all my technical questions simply, making it really easy to decide on my purchase options. Every little detail was easily found and was clearly the result of the company's experience in dealing with the whole business of curtain hanging - not the sort of stuff I want to struggle with! Best of all, the curtain track packs that I bought also had every little item that was needed. I had no need to worry about whether I would also require other add-ons. And even better, the whole thing worked, first time! I will definitely use the company again, without hesitation.