Website is very good and ordering was very easy.
The only problem that I had was that I had ordered 3 tracks and 3 packets of hooks. The tracks came via a carrier very quickly. Very well wrapped with a piece of wood to keep them straight, but the hooks were posted using by Royal mail whick took a week to arrive.
I had phoned to enquire but of course I was reliant on Royal Mail once thery were despatched. I had to go and buy more hooks as they were needed ugently by this time. It didn't matter as to the number of hooks as I did need more than I had ordered.
Very happy with the prompt delivery , pity about the way the box was handled ,we were lucky that the contents weren't damaged .The box was split but the curtain poles inside were in there own tube which protected them.
Don't know why we in the Highlands of Scotland have to pay for our delivery when the website says it's free , Why don't you clarify it properly. This cost us £15 and the box was in pieces.
Ordered on Saturday for early dispatch on Monday. According to claim of 48hour delivery was hoping for it Wednesday. Was left a message Thursday that I had refused delivery...when this was explained not to be the case, delivery was 're-arranged' for Friday morning, then afternoon and, if not, then definitely Saturday. This is Saturday afternoon and still nothing. I have even paid my credit card bill for a pole I haven't received! I am seriously hoping a full refund plus some sort of compensation will be issued first thing Monday morning...
The downside of buying on-line is writing a superfluous review on an everyday product. I loathe these full review pieces. I am buying a curtain track, not a large purchase and I object to wasting my time.This is a criticism of trustpilot and not the company. I have researched the qualities of the track - used to work in the curtaining business so knew what was needed for the job and decided to buy on-line having fruitlessly searched locally. i knew what I was buying and received exactly that.
Good quality item,only issue was with delivery by citylink,they claimed to have tried to
deliver item twice which was not the case,I was at home all week, This meant I had
to collect parcel by driving 25 miles in total to collect from their depot.
Unfortunately this will stop me from shopping with this company in the future which is a shame as the product was fine.
I carefully sought out the correct colour of rings - stainless steel - but it seems that I ordered brass. (Brass were delivered and that's what's on the email telling me they'd been sent out.)
I don't know how I ordered the wrong colour because I took great care to find the right one.
i've used them three times now for my curtain fittings. Says it all really, doesn't it?
Poles arrived within 3 days of order, excellent quality and very helpful staff when I called customer services with a query! I will need more curtain poles and will definately return to this company!
I ordered two bay window joints on Friday 1st of November and waited until the 9th for them to arrive. Considering I paid £4 for two relatively small items I would have expected them to arrive much quicker. They were only posted on the Wednesday!
However, the joints are really good quality and when i rang to find out where they were, I found the customer service first class.
So overall Im really satisfied.
Order product at 3pm on Monday - arrived the following afternoon. There was a 8 week waiting time in Next for exactly the same product! Excellent 3metre chrome curtain poles which look fantastic in our lounge and were straight ward to put up even for a novice like me. Would recommend this Company without hesitation.
Although the pole was out of stock when I ordered it, I was advised of a 2 day delay for the re-stock. The pole arrived on the due date and was so worth the wait. I was delighted with both the product and the service and would not hesitate to recommend Poles & Blinds to anyone. Thank You
I HAD TO CANCEL THE ORDER AS AFTER I PLACED IT AND PAID FOR IT ONLINE, SOMEONE FROM THE COMPANY RANG TO SAY THAT I HAD TO PAY EXTRA FOR CARRIAGE SO THE GOODS WERE THEN TOO EXPENSIVE FOR ME
The items ordered arrived very quickly, in fact much quicker than quoted. Also their selection was great and, with some ranges, better and cheaper than the large department store's own brands!
The pole we received was pretty much exactly as we required, however the packaging at one end was celotaped back together as it had obviously been opened and the contents had been taken out at some point, as the fixtures and fixings pack was removed and not replaced. Luckily I have a lot of screws and raw plugs - and the right sized allen key - to fix it all up properly. Annoying, but arrived promptly.
I had real problems in finding a curtain pole wide enough for our new five metre patio doors.. I found Poles & Blinds via google, through a routine search... I liked the look of the wooden 45mm diameter rails and felt they appeared sturdy enough.. My order came within 2 days and it was carefully packaged. Everything was there and I had it fitted within an hour... I was really impressed with the standard and design of the way the wall brackets attach to the wall. As the screws supplied were really small and under rated in my opinion, I used my own screws and plugs... Our curtains were really heavy and this rail definitely lives up to its specification and delivers aesthetically too.. would definitely use this company again
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