Porthale reviews

Porthale reviews

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Advertise at a really low price and then don't have items in stock

Watch out for these people. They advertise at a really low price and then don't have items in stock and offer similar items for a far higher price.

They said they were just out of stock and updates their stock list at the end of each day, so I checked the next day and they were still selling the same item at that same cheap price.
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Ok, after all...

Ordered a printer this afternoon. Received an email saying this is a EX-demo item, which they never mention at the first place while placing the order. Probably happening the same with other customer. people BE AWARE of this company. Also website seems like from the age of my grandfather. 1 search took 3-4 min to load the result. below is the Message I have received from them....

Hi,

You have recently ordered a Samsung ML-4510ND from us.
I wanted to confirm the condition with you before we arrange Despatch.

The printer is in mint condition, Ex-Demonstration (with a small amount of Evaulation use) and comes boxed with Manufacturer Warranty.

Please confirm this is suitable so we can arrange delivery

Thanks


<private data removed>
<external link removed>
All prices quoted are exclusive of VAT

EDIT: The managing director has contacted me and apologised and explained the situation of error in posting and corrected the mistake. Thanks. but website remains slow, therefore 4 star
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Review by confirmed purchaser

No fuss, good price

Everything happened as expected, nothing much more to add, really.
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Review by confirmed purchaser

Exception price

Porthale delivered a refurbished fuser for our printer for an exceptional price. They took care to ensure that we were aware that the goods were refurbished.
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Review by confirmed purchaser

Not the cheapest, but probably the most professional and best.

I gave Porthale a very difficult sourcing problem of some near obsolete lamps, which they were quick to respond to, kept me well informed at all times, and ultimately filled the order.
Porthale were not the cheapest, but they were certainly the best. Others offered better prices, but then could not deliver, which is no good to anyone.
I will be using Porthale again in the future. Very pleased.
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Review by confirmed purchaser

Super quick and super helpful

I would definitely buy from here again the service was excellent and the communication was top notch.
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Review by confirmed purchaser

Great service and price when purchasing a new laptop

These guys were very helpful and attentive when purchasing my new laptop. I wouldn't hesitate to recommend them. They go over and above the call of duty to research and help out as best as they can.
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Review by confirmed purchaser

Fast and efficient

Very willing to ensure product is exactly as required. couldnt fault the service. Kept the business running!
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Review by confirmed purchaser

Excellent Customer Service but website could be improved

Overall, when I have dealt with the people at Porthale, I have experienced a freindly and professional reception from the staff who are willing to help in any way possible. However, I do find it frustrating that their website cannot be updated real-time with stock levels. In todays industry where every sale counts, being able to purchase an item that shows as being in stock, only to receive an email later to say that the item was cancelled as being out of stock is very frustrating and time wasting because you have just gone through the payment procedure only to have to do it again on some other site. I don't believe it would be too hard with todays technology availble to tie the internal stock system to the website. Even with external suppliers, a stock level email would be enough for someone to update the website manually within half an hour to an hour each day or so.

That being said, I would still use Porthale as a prefered supply due to the level of service I have received in the past.
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Review by confirmed purchaser

Write a catchy header to make your review stand out.

Despite a few hiccups with the initial order, all worked out well. Nothing was too much trouble to get the goods as ordered. I found the staff friendly and very helpful.
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Absolute cowboys.

I placed an order, it was out of stock. I questioned why they advertise items which are in stock when they are not, only to get their Director email me and say "Don't contact us again". I then asked him not to email me, and then he began to harass me by sending emails from a Hotmail account. Considering reporting this to the police.

Stay well clear.
porthale.co.uk

Reply from porthale.co.uk

The Contents of this Review are inaccurate, where the person concerned has a personal grudge and is quite clearly a cowboy himself.
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Not a reliable seller

Hi
I ordered one laptop but order was rejected on the grounds that they were out of stock.I was astonished to discover that same product was available on their website for higher price ( 40 pound increase) .
They could have told me that price has gone up ,etc but they decided to cancel my order.Anyway then i ordered it from other company in the end for price similar to new price on porthale as I didn't like their dishonesty.
Paren found this review useful
porthale.co.uk

Reply from porthale.co.uk

Our Website featured two similar Product Codes at the time of this Order, where one was available at a lower Price due to a Promotion from a particular Wholesaler. The lower cost Product unfortunately sold out prior to this Order being received and so we were unable to fulfil this. An e-mail was sent out within 24 minutes of the Order being received to notify the Customer of the situation, and the Credit Card Payment was Aborted and not processed.

It appears that upon receiving a Notification that the Product had sold out, the Customer re-visited our Website and located the higher Price Product and assumed there was a Price Increase. No contact was made to query this.

The Customer was advised two weeks later that 1 or 2 units of the lower cost Product Code would be available, where Free Delivery was also offered to make up for not being able to fulfil his original Order.

He thanked us for informing him, but said that he had already ordered from elsewhere, and at £40.00 more judging by this Review which I see was written 2 days earlier than the e-mail he sent thanking us.
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Excellent

Prompt delivery and excellent customer services. Would happily buy from again.
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Excellant Service and speedy delivery

I was requiring and Item other suppliers had as out of stock, but Porthale were showing items being in stock. So to check I emailed them first to check if this was correct. I was inform they were out of stock but getting some in later. I waited two weeks, emailed again, item was now in stock. Placed my order and I had delivery by next day.
My contact at Porthale, Luke, was very helpful, responded to phone queries when wanting other product or advise.
Also prices beat competition, but service is better.
I can recommend this company.
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Beware of these

These advertise items at very competitive prices and allow you to order but don't expect to receive your items, customer service is very poor and you would be better sticking to a reputable high street company and pay a bit more. I have dealt with a large number of suppliers on the internet but none so poor as this lot.
Paren found this review useful
porthale.co.uk

Reply from porthale.co.uk

Our website updates daily and stock can sell quickly, we quickly informed this Customer that the item wasn't available and whilst I appreciate the frustration or disappointment felt by GS, it was unfortunate we couldn't assist them on this occasion.
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Great Service

I placed an Order with Porthale Services for an item I believed to be discontinued and I was shocked to find that not only did they still have one of these items in stock but that their price was extremely reasonable considering its rarity.

I was furthermore impressed with the level of professionalism as my Order was confirmed with a Despatch Notification and Tracking Details as well we received a fully professional Company Invoice for our records following the Order.

I would recommend Porthale Services highly.

porthale.co.uk Details

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