I have used a few courier service providers in the past. However none have matched the standard of service in delivery and customer relations to postagesupermarket. Prompt delivery internationally, great price. I would recommend to anyone to go through postagesupermarket.
I know you wont believe me when I tell you, I had a package of urgent documents I wanted delivering to Spain, the courier picked them up at 4pm on the 8/05/2013, they
were delivered the next day 9/05/2013 at 5.30pm, I just could not believe anyone could
deliver an item so quickly, I am well impressed.
I used Parcelsupermarket.com for the first time recently to send a large heavy parcel to Norway. From the very start they were very helpful and re-assuring. The price was excellent and the documentation required was straighforward. The parcel was picked up on time by Parcelforce and arrived in Norway 5 days later. I could not be more pleased and will be using them again. I've recommended them to all my family and friends. Well done and many thanks.
I used Postagesupermarket to get a phone sent from Belgium. Unfortunately TNT returned the phone to the sender as they required additional documentation for the phone battery.
However, Postage Supermarket liaised with TNT directly and provided me with updates on a regular basis. Guy at Postagesupermarket was proactive and kept in touch with me via e-mail. He rearranged delivery and even contacted me when TNT had trouble getting hold of the sender.
When the re-delivery occurred the phone was picked up in Belgium on a Tuesday morning and was with me in the UK on the Wed afternoon.
Excellent service a superb customer service. I have no hesitation in using them again.
This is a great company. FullStop.
I had to send a pc and equipment to Romania from the UK and used PostageSupermarket to book TNT and their global express service for a 50kg+ item, something that as an individual is impossible - it's business only as far as TNT go.
I had never sent anything abroad so it was very new to me, and I called them at least 10 times to ask about things such as packaging, any duty that would have to be paid by the receiver, the need for invoices and so on. Every single time they were patient and explained everything to me. Regarding the vat/duty they even called HM customs to double check for me before i booked.
Today, a month later, I became a repeat customer, again choosing to use the TNT global express feature though this time for a much smaller package. TNT unfortunately didn't arrive, the driver reported he was running late and wouldn't make it in time (don't confuse this though, TNT confirmed they had received the booking from PostageSupermarket well within time and it was booked) so I sent a collection failure email at around 7pm - after their closing hours, to ask for a rebooking.
At 6am or so an email was waiting for me from PostageSupermarket, apologising and informing me that it had been rebooked as i asked! I didn't even have to call to ask them to check their email or book for me asap.
It has been a pleasure to use their service, and I might add that the customer service I received from TNT was also excellent. I called several times about my delivery to check it was progressing and everything was ok with it, they were very friendly and patient.
I would certainly recommend this company, PostageSupermarket to anyone sending things abroad. They have excellent customer care, are easy to talk to and know their product! They aren't just guys who thought 'I know, I'll set up a postage company'. They know the laws, the rules, the paperwork and everything associated and are just a call away when you're confused or want to double check something.
This is an excerpt of an email I sent to Postage Supermarket having booked a service by TNT via their website:
I booked the TNT Global Express service with yourselves on Monday 26/11/12, it was collected Tuesday and delivered about 21 hours later, and all that from UK to Estonia door to door!
I just wanted you to know that. Someone either put a rocket under TNT's backside or else this has to be the fasted scheduled delivery time ever!
What can I say? Thank you. Maybe you can pass this onto your TNT agent.
Here is the tracking timeline:
28 Nov 2012 16:34:00 Tallinn Shipment Delivered In Good Condition.
28 Nov 2012 11:03:00 Tallinn Out For Delivery.
28 Nov 2012 10:02:18 Tallinn Shipment Received At Destination Depot.
28 Nov 2012 03:12:24 Liege Euro Hub Shipment In Transit.
28 Nov 2012 02:09:32 Liege Euro Hub Shipment Received At Transit Point.
27 Nov 2012 22:13:00 East Midlands Airport Shipment Received At Transit Point.
27 Nov 2012 21:13:59 East Midlands Airport Shipment In Transit.
27 Nov 2012 21:12:27 East Midlands Airport Shipment Received At Transit Point.
27 Nov 2012 19:19:00 Liverpool Shipment In Transit.
27 Nov 2012 19:02:58 Liverpool Shipment In Transit.
27 Nov 2012 19:02:51 Liverpool Shipment Received At Origin Depot.
FYI, there is a promo code for Postage Supermarket should you decide to book via them, so enter it when making payment: CHRISTMAS
I booked a surface mail package with postagesupermarket. This is what happened in chronological order:
1. Their courier picked up the wrong package.
2. They did not apologise for the mistake, no try to rectify it.
3. Matt at UPS was a godsend, and fixed everything for me, getting the parcel forwaded to postagesupermarket's hub AT NO COST TO ME. (UPS are amazing!)
4. Postagesupermarket then tried to send my package via air, it was returned to them because there was a lighter inside (that you are legally allowed to send via surface mail) and because of this they tried to charge me 50 quid to remove the lighter themselves and resend it, or charge me 20 quid to have it returned to me, ON TOP of the 50 quid I paid initially. (Bearing in mind they never actually picked the package up, which was what I was paying for.)
5. When I stated their customer service was poor, and I wanted the package returned to me and a refund, they demanded me to pay their fees or they would destroy my package, which I had already stated was full of priceless letters, photos and souvenirs.
I have never had a worse or more stressful customer service experience in the two years I have been sending packages back home to Australia. I am sure they get it right most of the time (as is evidenced by the positive feedback) but BEWARE IF SOMETHING GOES WRONG; They will DEMAND MONEY, SHIFT THE BLAME AND NOT GIVE A STUFF HOW YOU FEEL.
Use UPS - their prices are higher but their customer service is ABSOLUTELY FAULTLESS. Greg from postagesupermarket was rude, arrogant, unhelpful, didn't offer any solution other than robbing me of more than my money and clearly does not CARE about his customers. I repeat:
Very prompt and good service. I had to collect an international parcel. I had some questions and phoned them. I got prompt and good advice.
Delivery was exactly as promised and delivered in good condition.
I recommend this service to anyone national or international
5 star service , always very helpfull , no waiting around for couriers all day . Just drop my parcels off and they do the rest. Been using this company six months now and all my parcels have been delivered on time without any faults . Which keeps all my customers very happy :-) *******
By Oliver Weightman of Kerrygold 4x4 - 24 September 2012
This is not the first time I have used the Postage Supermarket, and certainly won't be my last. Great Customer service, they answered all my question in a fast and professional manner. I would recommend this company to anyone. :)
Sent another parcel with Postagesupermarket. Used the Mailhouse Post Office drop off service. Took my parcel to my local Post Office and they did the rest!! My uncle in America received his parcel in 3 working days!!!!!!! One thing I did not understand is how they managed to get the parcel through customs, I did not have to fill out any forms. Have since read on the website that they deal with all of the customs paperwork as well! Great service and great communication. Cannot fault them.
Had a problem with one of the parcels i sent using their service before, but put it down to the courier (dhl) and decided to give them another try.
their website asks which country youre sending to before offering the services and prices - i chose a service advertisied as surface mail, specifically as i didn't want the items to go by air. the parcel came back returned by the courier as it wasn't a surface mail service it was airmail. called the postagesupermarket office and explained, the guy said that there wasn't anything on their site that said it was road freight (it was- its still there - parcelforce europe road freight service) and then said there was info in their terms stating that it may actually be air it goes by, i asked him where about and he said he didn't know and couldn't be bothered to read it. i have checked again and there's nothing there at all. asked for a manager, he said he was one, and he wasn't prepared to consider compensating me for the misleading advertising of the service. i asked for his boss, who is the owner - [name] and was told he wouldn't call me back if I asked him to, i'd have to write to him and he MIGHT get back to me.
I ended up canceling the order and asking for a full refund (at the same time to ENSURE I did get a refund I posted a dispute with Paypal). I sent the parcel via Deadline myself and they were first class!!!
However, Postage Supermarket are holding on to my money and not refunding!!! They are "waiting for the dispute resolution process to end" which could be weeks... they are being intentionally awkward...! I wouldn't recommend this company to anyone!
I had previously told many people to use them - and whilst things went well they were great (using DHL) but as soon as you have an issue they couldn't give a stuff...!
I would recommend giving them a wide berth!!!
I sent a parcel to Belarus using the postagesupermarket service. They delivered the parcel only half a way and left it in customs without any opportunity for me to pay the customs duties and requiring the receiver to pick up the parcel himself (400 km away from the receiver's location). When I asked them for assistance, they suggested to destroy the parcel or send it back at my cost. I will NEVER use it again!
Jacqui Gresswell found this review useful
Have had terrible experience with DHL collectiong form me whatever company I book with ( Interparcel, Parcel2go etc ). Beofre I booked I rang www.postagesupermarket.com and the phone was answered instantly. I explained the situation, and they advised me to make the booking and they would monitor the collection closely. I did this, and within 2 minutes of the booking being made I had the documents I needed, and had a phonecall from an advisor saying they were aware of the problems that I have been having with DHL and they would personally keep an eye on the collection. 2 hours later the DHL driver arrived, he informed me that he had been asked to make me one of his first colletions of the day.
Fantastic service and wil definately use them again. Would recommend to anyone!
To reply as a company, please log in to your business account.