PowerDirect.co.uk reviews

PowerDirect.co.uk reviews

Good
7.0
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
756 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

More than happy

Used for the first time, via eBay. Me will use them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A1 MANY THANKS WILL HAPPILY BUY FROM AGAIN

GREAT SHOPPING THE CHEAPEST FOR THE ITEM I PURCHASED BY FAR
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very bad

Took my payment, only then did they inform me it could be 30 days before my item would be delivered! Didn't answer my emails. On the plus side no hesitation giving me a refund when I asked
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Strange business practices

Ordered goods, but found cheaper option the same day, so cancelled order immidiately. They however took the money from my card and asked me to fill in the refund request on their website, which I did at once. It says in their T and Cs that it takes up to 5 working days to get refunds. After 7 working days of waiting I kindly emailed their customer service to remind about my refund. They apologised and I was refunded the tenth working day. If I am to draw the conclusion they are just using the customers money as a cheap credit, and it doesn't meet my standards of fair trade.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

RUBBISH !!

Really not at all happy with this company. I heard nothing from them about the goods I had ordered until I emailed them, they then told me my goods would be delivered this week and I have still not heard a thing from them. It has now been a month since my order and you ask me to rate them? HA!
RUBBISH
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Pretty poor

Ordered and received an email stating delivery would take 10-15 business days and yet after 18 business days I chased to find that they could not get hold of the item. Worst aspect is having to wait 2 weeks on top of that for a refund.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

absolutly brilliant service, would recommend to friends

Ordered this hoover for a 93 year , wanting to replace her old vacuum that died, she is soo happy , delivery was extremely promt. Thank you very much
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

First-rate service

I ordered the item on a Monday afternoon, received a confirmatory email that same evening, with a link so that I could track my order. It was delivered on Wednesday morning. Excellent service, would recommend PowerDirect to anyone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good price and arrived on time, but badly packaged, and box had been clearly opened

I recently bought a mini chopper from the website. It came as promised, but the parcel was only put in a plastic bag, and during transit the box of the item became badly bashed. The seal was broken on the box, so it has clearly been opened before it was sent to me. I don't think any content was missing, but it looked like either an ex-display item or a return from a previous customer. I would have returned it myself but I could not bring myself to send it through registered delivery through the post office, which would have been a hassle and had to be paid by myself. I would have also liked more information on the warranty, which seems to be 3 years, but no idea how to register for it. So - I think some improvement in service wouldn't go amiss.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

easy quick delivery

easy to use website and very quick delivery, would recommend to anyone
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Avoid this company like the plague!

I never normally can be bothered to write reviews for companies but Powerdirect are in a league of there own when it comes to bad service.
The website, the ordering process and the initial acknowledgement of my order was great.....they were very keen to take my money obviously.

However after that it went seriously downhill!
There was a lack of ANY communication unless I instigated it.
Availability of the item I chose was unclear.
Delivery time was unclear and changed several times.
I finally pressured them to pull their fingers out and get the delivery company to give me a date for delivery.
The delivery happened but the product was damaged.
The delivery people were 3rd party and did not come across very professionally.
The item was taken back but again no follow up phone call from Powerdirect to acknowledge the problem - again this had to be instigated by me!

Then after filling out the returns form I was not refunded until I contacted them a further 10 days later!!

Disgusting!

As the old phrase says, "If it seems too good it probably is".................well that certainly apples here.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great product

Greatroduct great price
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Underhand and deceitful company BEWARE!!!!!!!!

I received the a TV ordered from their website. Unfortunately on their website, in the description of the TV it said it had a PC input and it doesn't. As this was bought with that specific job in mind, I emailed and asked to return it.

I heard nothing for a week when I chased them. they replied saying they would not accept the return as it was listed correctly. I was totally shocked by their response and checked their website again. Only to find the description had been changed. Luckily, I had an original screen shot but even with this they wouldn't accept the return.

I find the way this company covered a mistake of their own by penalising a customer in such an underhand and deceitful way utterly disgraceful. I was totally gob-smacked and dismayed by your response.

I will tell as many people as possible what a dishonest fraudulent company they are.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quicker than quick.

First class service well packaged thank you for your prompt service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Despite ordering a month ago I have yet to receive my goods yet so am unable to recommend this site to anyone I'm afraid.

Had I been notified that the Humax Youview box was not available when I ordered it I would have gone elsewhere. Unfortunately I'm left waiting for the box to arrive with no sign of any imminent delivery just yet....
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Still waiting for delivery of a Neff oven ordered over four weeks ago and still waiting.

Was told the oven was due in onto separate dates, but they have still not received it into their warehouse. Power direct still can't give us a delivery date, I feel that this is avery poor service. Other suppliers have the oven in stock, when I have checked with them. Powerdirect did not say the oven was not in stock when we ordered, or I would not have ordered it. I have not been offered any compensation or anything we have been living out of the chippy now for five weeks very disappointed with service from them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fast, effient and great price.

Ordered one morning arrived the next. Fantastic product at an unbeatable price . What an amazing company and so effient. Fantastico!!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Extra mile with a smile

I wanted to make sure of the colour on a handheld vacuum, so Power Direct checked directly with the supplying store. Then because I was still unsure with the description, the store took a picture and emailed it to me. Never come across an online store going to that trouble before. Excellent thank you.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

TV DELIVERED IN 36 HOURS

I ordered my new BedroomTV late evening last Wednesday evening, it was delivered set-up and working, all my personal settings done, by 10.15 Friday am.
The TOSHIBA tv is also a very good example of extremely good value for money.
I will be back in the future.
Stanley D
Walton on the Naze Essex.
3rd April 2014.

PowerDirect.co.uk Details

About this company

Visit PowerDirect.co.uk

Contact information

Call us on: 08444 818 820
We live here: Power Electrical Superstore, Buywell Shopping Centre, Thorpe Arch Trading Estate
LS23 7BJ Wetherby
United Kingdom

Category

PowerDirect.co.uk is ranked 44 out of 49 in the category Domestic Appliances

PowerDirect.co.uk is ranked 101 out of 108 in the category

PowerDirect.co.uk is ranked 34 out of 43 in the category Photo & Video

PowerDirect.co.uk is ranked 60 out of 65 in the category Sound

PowerDirect.co.uk is ranked 43 out of 54 in the category TV & Display

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.