Powerhouse Fitness reviews

Powerhouse Fitness reviews

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7.2
from 0 - 10
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Review by confirmed purchaser

Easy to order, good costumer service

To order was easy and quick, and no problem with delivery time. I only had some issues with the equipment received but that was promptly replaced after my complaint to costumer services that sorted it out with no hassle.
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Review by confirmed purchaser

The product you get is what you see and expect.....you just get it sooner than you expect!

You pay the price quoted and get the product described. The product quality is robust, perfect for the gym environment. The communications are are clear and succinct and the turn around for delivery is very quick. Hassle free and very efficient service, job done.....or for some of the younger generation........boom!
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Review by confirmed purchaser

Easy, straight forward and no hidden stuff.

Couldn't have been easier. No hidden charges, delivery on time.
They were excellent to deal with.
Good value too, goods as described.
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Good Product,Good Price, C**P Website, C**P Delivery

Ordered a treadmill online and was told it would be delivered within 5 working days only to receive a message 4 days later to say it wasn't in stock for 2-3 weeks. When I phoned to enquire why this had happened I was informed by a quite abrupt operator the website didn't have a live stock feed and they would contact me when the treadmill came back into stock. After digesting this information I phoned back an hour later to cancel my order and was informed by a more helpful operator that the treadmill was actually back in stock the next day(tuesday) and would be delivered on the wednesday. I phoned on the wednesday morning as i was told to do to get my delivery time I was passed from pillar to post all day without being given assurance that the treadmill had actually been dispatched and eventually gave up hope on it being delivered and left the house. When I phoned the next day i was informed the delivery had failed and re-arranged it for the friday when it eventually turned up at half six at night I had to help the driver carry the 100kg + package fifty metres from the car park as he was sent out alone to deliver what was clearly a two man lift.

On the plus side the treadmill works and i am enjoying using it hopefully nothing goes wrong with it so I never need to deal with powerhouse fitness's pathetic customer service department ever again!
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Review by confirmed purchaser

boss that lad

couldn't have asked for more. quick service, prompt reply to my emails. gooda value for money and arrived dead quick
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Review by confirmed purchaser

Excellent new home gym done!

Great service , easy to use lots of choice. Ordered just what I needed for small home gym starter
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Review by confirmed purchaser

⭐️⭐️⭐️⭐️⭐️

Great Servive! Awesome product! 😀 thanks!
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Review by confirmed purchaser

Rude customer service, terrible communication - good products however

Ordered product twice

1st time delivery dates changed 3 times before i eventually cancelled order

2nd time, placed order again because i couldn't find a suitable replacement product. Advisor was extremely rude when asked for definite delivery date as had been let down on delivery dates on previous order. Placed order online to avoid customer service advisor. Ordered next day delivery but never arrived. 30 days later I received product. 45 days later I received cheque for refund on next day delivery.

With such bulky and heavy products, its not unreasonable to request definite dates for delivery. Other companies manage it, why not Powerhouse Fitness?

On plus side, products are good and tie in with buy now pay later company was a smooth process.

In summary, if I could have found another company with a suitable replacement then powerhouse fitness would not have got my money but the products are good quality.
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Review by confirmed purchaser

good product poor communication between powerhouse employees

bodymax cf500 best piece of kit in my home gym strong construction easy assembly and a great way of working around my arthritis.review of communication between employees would make for a much happier shopping experience.
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Great product choice

Nice intuitive website - easy to navigate
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Review by confirmed purchaser

Happy with purchase

Great product, took slightly longer to arrive than stated, but overall I was very pleased with the service.
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Review by confirmed purchaser

Great product. Happy with transaction.

One of the best things I have purchased to get fit and stay in shape in the comfort and privacy of ones own home. It allow you to run, jog or walk no matter what the weather is like outside! Perfect for serious individuals concerned about their fitness, this machine offers top of the range technology.
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I tried to give 0 but had to give 1

DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE

The quickest they will be is taking money from your account.

After payment this company they could not care less. I had to chase them for a delivery date, took the day off work, and at 3pm I had not heard anything.

I had to call and chase them, at which point the said my order is not coming. Its an absolute joke. If thats the way they process an order of over £1,000, I would not want to see what they for smaller orders.

If your in two minds about getting a treadmill you may as well get it from here, as after you pay, you still will not actually have a treadmill. Time wasters and scummy company. No they are saying they have to verify if I can get a refund.

DO NOT ORDER FROM HERE!!!
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Review by confirmed purchaser

Below normally excellent standards

I have been using Powerhouse Fitness for some time now and this time the process was beyond the 5 days with little visibility on the delay of the delivery.

I sent an email as advised on your website referring to the order number and even left a message on the customer helpline. I got no response from either.

The punchbag stand did turn up a fews days late and is fine.

Will I use your firm again? Yes as this was the first time that I was unhappy with the service as there may have been reasons behind the delay and lack of communication.
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Review by confirmed purchaser

very poor

Been waiting for a spare part since i purchased the spin bike a month ago.
made four phone calls to no avail.
wish now i'd used a different company.
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Review by confirmed purchaser

Very good service and fast too!!!

Bought kettlebells they came very fast and I am very happy with the quality and service. Good company!
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Review by confirmed purchaser

Great

Happy with product and service
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Review by confirmed purchaser

Great service

Website was easy to navigate with a good selection of reasonably priced products. Product received two days later. Highly recommended.
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best shop for gym freaks!

always good stuff for an acceptable price. monthly chances to win prizes in the amount of £250 this month for example.
always a good communication with the staff and lots of new information given by them.
thumbs up for you!
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Review by confirmed purchaser

Great kettlebell.

I bought the kettlebell to add an extra twist to my workouts or circuits. This kettlebell was one of the cheapest around. I didnt want a plastic covered one which are sold everywhere now. This will still be going strong in many years to come.

Powerhouse Fitness Details

About this company

The UK's leading supplier of home and commercial fitness equipment, including treadmills, exercise bikes, rowing machines, elliptical cross trainers, vibration plates and a whole host of strength equipment and accessories.

Visit Powerhouse Fitness

Contact information

Call us on: 0800 212 729
We live here: Cloberfield House, 57 Beardmore Way,
G81 4HT Clydebank
United Kingdom

Category

Powerhouse Fitness is ranked 94 out of 104 in the category

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