The time had come for me to get back in shape, I looked on Ebay for some cheapish weights to use at home. Everything I was interested in was £50+ and in poor condition and the postage/courier costs were mega expensive or collection from 200 miles away. I came across this website from Google and I have to say that I was really impressed with the site, the ease of use and the range of products. My items arrive quickly, well packaged and the items were quality. The dumbells and spindle locks are solid and built to last. I am really pleased with everything and would highly recommend this website to anyway that like a hassle free service.
I called up on a Sunday looking for advice on a rowing machine & the staff member was very knowlegeable & I decided to go into the glasgow branch for a look. The staff member took me through the various machines & I went for the Infinity R100. I have had the machine for approx 5 weeks now & really happy with it. I only bought it on my physio's advice as I was getting too many injuries with running, so now I only run every second day & use the rowing machine every other day. It's actually made me a lot fitter & I'm actually running a lot faster. Great buy to boost your fitness.
Bad from the off after ordering I didn't receive a order confirmation via email. I had to telephone the orders department the next day to request an email with order number etc. I had paid for express delivery but my call prompted them to check the status and it didn't get dispatched until the next day (day 3) and I received goods 5 days after order which was hardly express delivery. I ordered item well before noon on Day 1. Goods arrived and package and internal packaging was in a terrible state. It was obvious that this item had been returned before but not checked. The screws and parts were loose in the box and fell out onto the floor as I opened the box. There were screws missing meaning that I couldn't assemble the apparatus. It cost me £12.92 to post the package back to Scotland.
I was very impressed with the swift delivery of my exercise bike but was disappointed to discover it was damaged when unpackaged. Unfortunately dealing with issues like this are not dealt with quite so swiftly. Still waiting for some sort of contact to advise when the new part required is being delivered and fitted by an engineer although I have now had the damaged product for 2 weeks.
Bought a super exercise bike as my legs were getting very wobbly, and as I am a carer for my wife I need my legs. This has already made a difference.
Ordering was easy, and I couldn`t believe it when two days later it arrived, and free delivery as well.
I stupidly ordered 2 sets of dumb bells that were 6kg and 8kg rather than 6lbs and 8lbs, which is what I'm used to. Realised my mistake quickly when I could barely lift them out of the box! Emailed the order dept asking for an exchange and Jimmy replied straight away, gave me a much cheaper price for returning them using their courier than I was quoted, took that off the purchase price and refunded the rest in full. All very slick and easy! I was so impressed I ordered the correct weights straight away. And the product itself - great, top quality and just as described on the site. I thoroughly recommend them!
Ive search high and low threw the internet to find the right gym equipment at the right prices and Powerhouse are the best! Not only that, the website is very easy to navigate, I dont have alot of time at present, im trying to set up my Personal Training business andneed a good reliable source for my equipment, I m certain that ive found it in Powerhouse!
I ordered a set of weights, a barbell and a belt. Everything was delivered quickly and arrived in perfect condition. They also gave me a tracking number.
The belt was too big so I contacted the customer service by email. I had to write 3 emails and wait one week to finally get an answer from them (with the return instructions as the web site doesn't provide enough information).
Ordered this to assist with my wife's recovery from a head injury. The ball is forming part of her balance retraining. Powerhouse is a good site, easy to use and responded very quickly .... the ball arrived just 3 days after ordering ... simples!
Purchased a pair of hex dumbbells from powerhouse for my husbands birthday present.. Price was fab, website was fab & ordering/payment was easy! All very straightforward & positive thus far...
The first dumbbell came a week later on a friday with no packaging and no sign of the other one.. Tried to contact powerhouse & couldn't get through to existing orders, the only department answering were sales who apparently couldn't track our existing order or help but could only transfer us back to the line where no one answers! I finally got through on Monday morning & was told firstly I had only ordered one.. I asked the sales lady to look into my order again and then was told the second one must have been despatched separately due to the weight of them together and it would be with me that day.. If not call them the following day. It didn't arrive on the Monday or the Tuesday and I couldn't get through to powerhouse again. My husband rang up on the Wednesday & eventually got through to be told they would contact us the following morning.. No call was ever received .. My husband tried continuously to get through to powerhouse and eventually succeeded to be told they would call him back shortly & again this never happened. He again tried to get through to them and this time when he got through he refused to end the call until they gave him a straight answer... They said it was being despatched tomorrow (Friday) & it was eventually delivered - late! We wouldn't order via powerhouse again just because of the poor customer after care service .. I dread to think what would of happened if the second dumbbell hadn't been delivered..
I have been looking for some chin up bars for a while, but was worried about price, quality and fitment to doors.
You answered all my questions and now they are up on my door and we all have a go.
Tried to rearrange delivery twice, was told that this was no problem twice, and it was only by sheer chance that a neighbour was at home when they delivered to, yep the ORIGINAL address. Average product , incompetent staff
Paid £180 for a cross trainer which was apparently meant to cost £400? (Defiantly not worth £400)
Costumes service people where pretty rude and short tempered when I rang to query delivery. Other than than the delivery was good. Delivery driver rang before he came which is always good.
The cross trainer was easy enough to put together (luckily there where a few if use as the instructions where quite confusing) although there was a few nuts missing i managed put it together anyway. The cross trainer seems pretty flimsy and very creaky. However I am used to gym equipment so that's probably why. Would use powerhouse again though if I needed anything
Rubbish communication from start to finish, & to top it of I have a faulty part, I then report it technical tell me they will send the part 1st class post only to phone up 3 days later and it still hasn't been sent!!!!!!!!!
Powerhouse Fitness delivered the goods in the end. They came a little later than expected as I wasn't told that the original item I ordered was out of stock until the day before they were due to be delivered. However, to the credit of the company the staff suggested an in stock product and had it delivered the next day at no extra cost. If the customer service line for internet orders wasn't so terrible I would give 4*.
I bought the rubber coated tri-grip 145kg Olympic weight set, including bar and spring collars, for a shade over £250 - the cheapest price I could find anywhere. It was advertised as "factory seconds" with slight defects on the coating on the plates, which I accepted as part of the deal. Damned if I can find anything wrong with them, though and would have been happy to receive them if advertised in perfect condition. The Powerhouse website has got the widest range of gear at sensible prices and was a piece of cake to navigate around. My delivery was free, (how do they transport that much weight around for nothing?), and it arrived in the advertised 3 working days in quality packaging. If you're serious about your training and don't want to spend a fortune, please give Powerhouse a look. You won't be sorry!
My choice of products where promptly delivered with appropriate packaging. Great service.
Great products, at an even better price.
Delivery was quick and convenient. Products were delivered in great time and were brought to the door.
Will be coming straight to this site for my next piece of equipment
Got the free 5 day delivery. Two weeks later, after me calling them, they finally sent me an email telling me to organise a date for the delivery to arrive. Still waiting for it. I'm hoping the equipment will be worth the wait!!!
Dreadful all round. Item posted as in stock on web when ordering. Received e-mail a few days later ststing out of stock. Phone to see what was happening told out of stock and I could not cancel order. Money taken. Was told would be back in stok in over a week and then take 3 days to deliver. Delivery date came and went no contact. Phoned and told it had been overlooked!!. Order came 2 days later - only part of order!!. Had to phone again and complain and rest of order was delivered next day. Not much good when you order weights and a bar and the weights get delivered but not the bar!!. Never use again and never recommend to anyone.
Website showed items were all in stock. I placed my order only to then be told a few days later that they were not in stock and it would take 2-3 weeks. Pointed out the website saying items were in stock, and was simply told they do not run on a live system. Why have a stock indicator in the first place? I checked a few weeks later and the items were still showing in stock. Got in touch again after the time given and was told that there would be a further delay of 1-2 weeks. Finally the items arrived in their warehouse, and they did upgrade my bench as the one i had ordered was still not available. The items were supposed to be delivered on the friday of that week. Nothing turned up I stayed in all day waiting. On the monday I called in and after multiple calls and being passed from one place to another, they finally rearranged another delivery day.
All in all not great.
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