I do understand that it is a work tool site but my account was debited straight away although they did not have my product in stock , my order did arrive on time but my drill battery arrived in a box that was completely distroyed I hope that the battery still works as there was no protection around it and just in a bag with no padding. I did ring about the payment going out before they could for-fill the order, the gentleman although polite said that's just how it works on line.
Descriptions on the website could be a bit more informative. I had to have a 'chat' with one our your team to ensure that the item included batteries etc.
Very quick delivery and overall pleased with the process.
Order arrived quickly and was exactly as described. and was exactly as described. Box was scratched in transit but table saw works fine
I wanted this as a present and was disappointed to receive a message that it was out of stock, which was not mentioned when ordering .It should have had that stock information available for the customer to decide whether to go ahead with the order
The item arrived a week later poorly packaged with little or no protection for the plastic case
I would use this seller again, despite missing parts. the box was obviously battered during transport, but most couriers I have used these days treat boxes like this, and the missing bolt may have fallen through one of the many holes in the box.
sold at Makita brand, but arrived as Tecumseh. Are these the same company? I feel ought to be advertised as whatever brand will arrive, as never heard of this brand, and probably wouldn't have ordered a brand I have never heard of at this price, I would have spent a little extra and gone for stihl etc.
I ordered some Makita sanding belts and Bosch planer blades. They were well priced and exactly as I ordered. Delivery was very quick. 11/10
you sent out a 110v router and I ordered a 240v I spook to the suppliers said they would send up a 240v machine and take away the 110v machine the courier arrived today to pick up 110v machine and no 240v to replace it so I have still no router I need it for a job on Saturday NOT HAPPY AT ALL
Disappointed really as we have used this website before. The order was placed and confirmed delivery within 3-5 days but took around 10 days. When the order arrived it was poorly packaged - the box was too large and rolled up power tool boxes were used to protect the items inside, which resulted in both items damaged on the outer packaging. According to the delivery note our order had been checked by 2 different people. Initially tried to complain about the delay on the order but told by staff that they would make a note of it! Then rang a second time to complain about the damaged items and told this time to email in, which we did although why should I have to spend time doing this. Finally someone rang back just to say that they would speak to the people in the packing dept, when really the goods should have been replaced or at least discounted. So this is the reason for such poor feedback. By the way they seem to have several websites but they are all the same company.
I received good service and had tool delivered in 4 days even though not originally in stock. They responded to my mail enquiry very quickly and tool was delivered as described.
They need to address their contact by phone issues however as the number supplied goes to a user has hung up message...seem more geared to e-mail communciation
N eeded a replacement battery charger for my Hitachi power drill ordered one from
PowerTools2U .- although they did not have one in stock, they soused one from one
of their suppliers and it was delivered to me within four days. Genuine part lower priced than any other power tool retailer.
I found powerools2u vey helpful ,polite and the price we paid for our polisher was unbeatable ,well done guys its refreshing to deal with people who know and care
It was delivered the next day and the service and price was the absolute best online. My second purchase from this company and all went very smoothly......
They said it might be 2 or 3 days due to stock issues, turned up the next day...excellent.
Cheaper by 20-40 pounds than all the other sites/shops i found, can't argue with that.
The product was excellent, and did everything it said on the tin. The delivery service was exceptional. My cottage is not easy to find, but the instructions I left when placing the order were adhered to without fault.
I bought a Bosch 1400mm Guide Rail for my hand-held circular saw. It's a quality product at the lowest price I could find on the internet. I was kept fully up-to-date regarding delivery and it arrived exactly as promised. A quality product. Quality service. Quality price. Well done, PowerTools2U.
i searched the web to find the cheapest deal on a makita finger bar sander and "powertools2u" were the cheapest by far (£40 cheaper than screwfix) i ordered it one day and it came first thing the following morning!! and the delivery was free! so thats the cheapest price, next day delivery, and free postage! you cant ask for more. unbeatable service. thank you.
They didn't have item in Stock but still got it to me within the week. Called them a couple of times and they were fantastic and helpful in the phone.
Spent ages shopping round and found this retailer was the cheapest. It was delivered very promptly and well packaged. I have already recommended them to a friend who is looking for same product.
Enquired by phone to confirm urgently required sander was in stock. PowerTools2U assured me the item was in stock and as they do not take payment over the phone, advised me to order online and the sander would reach me within four days. Two days later I receive an email informing me that the sander was out of stock and five weeks until it would be available. Unexceptable conduct to take payment for an item that cannot be delivered, especially when interest is charged until a refund is made. Will not be using this PT2U again.
Placed an order, money taken, then follow up EMail to say not in stock, expected shortly.
No one to answer telephone.
Plus point is they were very response to EMail contact.
Cancelled order, got from another supplier next (Sat.)!
Took about a week for my money to be refunded.
This was the first time I have used PowerTools2U and I was very impressed with the service. The saw that I purchased was delivered the next day.
The next time I need to buy a tool I will check out PowerTools4U first.
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