I had never you this company before, and needed a sparepart for a Bosch Delta sander. Ordered by mistake wrong part, but this was quickly sortered out by the management and I received in a short while the correct part, without any extra cost, although this part was more expensiv.
From start to finish Alex Railton was helpfull, informative and enthusiastic about solving my problems re spare parts for machinery I use so I could restore them to full working.
I have had no hesitation recommending the company to friends of mine and actually look forward to doing business with them again.
Identifying & ordering spare parts for my Bosch grinder was incredibly simple with the easy to understand parts diagram. When it came to technical advice on a more complicated part, Matthew stepped up to the plate with excellent service - repairing my bearing at no additional charge. Will be my first stop for parts in the future, thoroughly recommend.
As a female, I was trying to find the correct replacement parts for my husbands chop saw! No easy task (from my point of view)! Power Tool Spares have this wonderful system where you can actually talk (via email/text) to a member of staff whilst checking out an exploded parts diagram! So ordering was very straight forward & they really were a great help! The part should have only be dispatched on the following Tuesday, but it arrived here on it's estimated dispatch day, so much more praise for the team! We will definitely use Power Tool Spares again! They were absolutely brilliant! Huge thank yous!
I have used this company three times now and every time i have had no complaints. Easy, hassle free service. I will be using them again. Thanks Mr Perry
see update below:
original review: order 90187 was not received after it said shipped out almost a month ago. I emailed them last week and got a response from David saying because it is a low value item, it was sent out without tracking. I replied that I paid 7 pounds for shipping and I expected to be tracked and asked what to do about this incident. There was no reply for two days and then I followed up with another email but 7 days later still no REPLY!
THEY OBVIOUSLY DON'T CARE about this.
Lovely website and prices but when things go wrong, you just can't count on them as can be seen from my experience. I am going to call up my visa card to get a refund.
UPDATE!!: I am happy to be wrong that there is in fact someone who cares about their customers in their company. The gentleman even went an extra step to refund me the postage cost which wasn't something I was unhappy about but I will take it as a gesture of good will. So thank you.
I will update once I get the replacement and will rise to 4-5 stars then.
I could not believe how easy it was to identify the part that I needed for my electric drill. Someone had put a lot of time and effort into making it straight forward. I hope that many others are able to use this ' free' service available to them. Thank you for providing it and good luck for the future..
Thought the whole website very good and clear, ordering really simple. We are in Bulgaria at the moment and delivery no problem to us here. Only gripe is the online website was not updated to let us know when the items and if the items were dispatched. We did receive items all present and correct, so overall very impressed, will use again and will recommend !!
Spent ages trying to find a spare part for my Bosch jigsaw, and was delighted to find it here. The spare part was well priced and arrived in a couple of days and fitted easily. I now have my well-loved Bosch back and will definitely use PowerToolSpares again when I need to.
What else could you want?
Arrived promptly, well packaged,part was slightly different from original.But it fitted and did the trick.Well pleased.
Lots of spares web sites claim to have spares for every machine but then it turns out they do not.
AlanI was most impressed with there extensive stock of parts and the service was first class.
I was given a reasonable expectation for delivery time but the item arrived much sooner which was very pleasing. Price was very reasonable and part search engine and range of spares was very good too.
Powertools appears to be one of the only online suppliers of spare parts for the Bosch Prio cordless sander that I could find and the best priced. At a little over £20 this resurrected a £80-90 machine that I use all the time for decorating jobs. Turned up very quickly and easy to fit - ideal!
Found the items i was looking for very quickly thought they were for very old Black & Decker tools. Prices are decent and delivery overseas was quick for 2 orders.
I needed a drive belt for an old bosch planner, looked on Powertoolspares site found the model with a diagram showing every part clicked on the part I needed. Found the web site easy to use, was kept informed about my order and it arrived before the predicted date. I will definately use this company again for any power tool spares. Thought the prices were reasonable, compared to other companies, as well. Happy.
I urgently needed some spare parts for my broken mower and within 10 minutes I had placed my order and had confirmation of when I would receive the parts. A first class service as they arrived within an hour of the predicted time. I will have no hesitation in using Powertools again.
If you need spare parts for your lawn mover then this is the place to go. Competitive priced items quick delivery and an excellent service overall. Will use again.
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