Winstanleys Pramworld reviews

Winstanleys Pramworld reviews

Excellent
9.6
from 0 - 10
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Review by confirmed purchaser

Turned good in the end

Originally they didn't advise an item was on back order so delivery was delayed. As another item was required urgently I would have liked to have been offered the choice. However on contacting them, I can't fault them at all. They were extremely accommodating, they let me swap and pay the difference and ensured I got everything on time. They were also very good at responding to emails
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for your feedback, Joanne! We're delighted to hear you're completely satisfied with the product and customer service you received. Thank you for shopping with us - we hope you enjoy your purchase. Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Excellent!! Thanks

Excellent!! Thanks
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for this great feedback, Lucie! We're pleased to hear you're completely satisfied with the product and service you received. Thank you for shopping with us - we hope you enjoy your purchase. Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Good quick service when ordering but poor delivery

Still awaiting delivery of our cotbed. Over a day late. Supposed to have been delivered on 15/04/14 am and I had to phone number on text massage at 2:00 to find out where delivery was. Was told the cotbed would arrive at 6.30pm so waited in for the delivery only to have a call after this time saying delivery driver was in Penzance and wouldn't get to me. Wasted day and no communication to let us know the situation. Awaiting arrival this morning.
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for taking the time to leave your feedback with us, Simon. We're sorry to hear you're not completely satisfied with the service you received from the courier responsible for the delivery of your purchase. I've just consulted Melissa from our Sales Team with regards to your order, and have been informed that you received the cotbed this morning, and that DPD will be delivering your mattress tomorrow. We can only apologise that the courier promised delivery on Tuesday but was unable to fulfill that, and for any inconvenience caused as a result. Thank you again for taking the time to leave your thoughts with us. I hope you find the product and service you receive tomorrow completely satisfactory. Best wishes from us all.
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Review by confirmed purchaser

todo perfecto

El envío llegó rapidísimo y muy bien
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Gracias por su comentario, Lidia! Nos complace saber que usted esté completamente satisfecho con el producto y servicio que recibió. Gracias por comprar con nosotros - esperamos que disfrute de su compra :) Mejores deseos!
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Review by confirmed purchaser

Better than I expected, gorgeous!!

Ordered Moses basket and it was delivered promptly. And is beautiful, really plush.
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for this great review, Wendy! We're delighted to hear you're completely satisfied with the goods and service you received. Thank you for shopping with us - we hope your little one is enjoying their Moses basket. Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Great online experience

I bought my pushchair online having never deal with Pramworld before and not knowing anything about them. I chose them as they had the best deal I could find however I certainly wasn't disappointed. A trouble free online transaction, with good shipping updates. Highly recommended.
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for this great feedback, Clare! We're pleased to hear you're completely satisfied with the product, service and communication you received. Thank you for shopping with us and recommending us - we hope you enjoy your purchase. Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

fast service and great product

We were after something for our grand son's 1st birthday. We saw this for a great price and we're more than pleased with it. The grand son loves it.
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for your great review, Terence! We're glad you're completely satisfied with the goods and service you received. Thank you for shopping with us - we're delighted to hear your grandson is loving his birthday present! Best wishes to you and your family from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Pram world - best in the world !

Was trying to order a baby bag on line but found many companies charge exorbitant delivery charges to Northern Ireland even though we are part of the uk well done to you for reasonable p and p charges and a most beautiful bag for my beautiful grand daughter
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for this fantastic feedback, Judy! We're delighted to hear you're completely satisfied with the product and delivery service you received. Thank you for shopping with us - we hope you enjoy using your purchase :) Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Good price, n fast delivery

Ordered a silver cross bag online.
Very happy with the low price and fast delivery of my item.
Thank you,
G
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for this great feedback! We're pleased to hear you're completely satisfied with the product and service you received. Thank you for shopping with us - we hope you enjoy your purchase. Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Excellent service and delivery

Orderet at Baby Jogger City Elite because Pramworld had the best price. The order was delivered faster than expected :-)
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for this great review, Søren! We're pleased to hear you're completely satisfied with the product and service you received. Thank you for shopping with us - we hope you enjoy using your new Baby Jogger City Elite pushchair :) Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Fantastic company, very fast delivery

Very impressed with the service was very fast delivery, professionally wrapped. Would recommend
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for this great feedback, Cheryl! We're delighted to hear you're completely satisfied with the product and service you received. Thank you for shopping with us and recommending us to others - we hope you enjoy your purchase! Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Excellent all round

The web site was easy to use, payment way simple to make. The price was the most competitive that I found. The item arrived quickly, well packed, in good condition. The courier used provided a delivery time (one hour timeslot which could be altered) and delivered promptly. Would use this company again and especially recommend for large items as the delivery system was excellent.
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for this fantastic review, Louise! We're pleased to hear you're completely satisfied with the product and service you received. Thank you for shopping with us - we hope you enjoy your purchase and we look forward to providing more great service in the future. Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Great price, fast delivery!

We just bought a new car seat for our 3 1/2 year old daughter. We opted for the recaro monza nova as it was the most comfortable car seat we had seen. We drive long distances to see friends and family regularly so comfort was high on the list of priorities. The side impact protection came out well on safety reviews for the recaro. We had a look online for price comparisons and winstanley pram world was among the most competitive, add in the free next day delivery (and the fact that this shop was quite local to us, about 20 miles away ) it seemed like a great option. Service was excellent. We got an email confirming our order and then a series of texts from the carrier telling us exactly when to expect delivery and even who our delivery driver would be! Great product, great price, great service!! Thanks x
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for taking the time to leave us this great review, Juliette! We're delighted to hear you're completely satisfied with the product, service and communication you received. Thank you for shopping with us - we hope your little girl continues to enjoy her Recaro Monza Nova Car Seat :) Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Brillant service

First class service from purchace to delivery .The delivery was top class and was given a time and date to suit
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for this great feedback, Emma! We're pleased to hear you're completely satisfied with the product, service and communication you received. Thank you for shopping with us - we hope you enjoy your purchase! Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

No reply from Sales dept.............

We used Winstanleys last year for delivery to France a pushchair and various other items which came within a few days and we were really happy with the service.
This time we ordered a highchair and grobag for our little boy.
These arrived on time and the highchair is fine, however the grobag that was sent is the wrong size.
We sent an email to the Sales dept asking for the correct one to be sent to us on the 9th April and still 5 days later we have not received a response, but have been invited to make a comment on this forum.
I would be very interested to see if anyone in the Sales team at Winstanley actually reads these comments and if so would they be kind enough to respond to our email.
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Good morning, Gary - thank you for taking the time to leave your thoughts with us. We can only apologise that your email was not responded to promptly. I have consulted our Sales Team with regards to this and we are currently unable to find a record of your correspondence with us, however, you will be hearing from a member of the team shortly. Your message is important to us and we are currently looking into why it was not responded to earlier, as we strive to respond to all enquiries within 24 hours and it is highly unusual that emails such as yours are not responded to. Please rest assured that your enquiries will be responded to promptly in the future, and that the department will do their very best to assist you henceforth. Thank you again for taking the time to leave your feedback with us - we hope you're enjoying your Pramworld purchases. Best wishes from all of us.
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Review by confirmed purchaser

Excellent service, fastest delivery ever!

I ordered a recaro car seat from pramworld, ten days ago and I recieved it today in Greece, three days earlier than expected. I was able to track my parcel every day using the link provided at the confirmation email.
This was my second purchase from pramworld this year, and I am really happy that I chose it for my purchases, both for the excellent price, and the fast delivery.
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for taking the time to leave this fantastic review, Ionna! We're delighted to hear you're completely satisfied with the product and service you received. Thank you for shopping with us again - we hope your little one enjoys their new Recaro car seat! Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Fantastic

Quick to deliver and great to deal with
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for this great feedback, Gary! We're delighted to hear you're completely satisfied with the product and service you received. Thank you for shopping with us - we hope you enjoy using your purchase :) Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Good product, but poor service

Expected next day delivery, but product only arrived 11 days later. The excuse was that my order had for some unclear reason come into the category 'collect from store'. This was corrected after my call, but no effort made to speed things up a bit or compensate for inconvenience.
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for taking the time to leave your feedback with us, Rene. We can only apologise for the system error that placed your order in the incorrect shipping category, and for any inconvenience the delayed delivery caused you. We hope your little one enjoys the purchase, and we promise your next experience with us will be a more positive one. Thank you for choosing to shop with us. Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

excellent quality of product and service

Very easy to use website. Good range of quality products and excellent pricing. Delivery and service could not be faulted. We'll certainly use them again when we have a need for products in this area. Have passed on our opinion to friends and others that might be in need of similar products in future. Good to find somewhere you can trust for excellent service.
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for taking the time to leave this fantastic review, Donald! We're delighted to hear you're completely satisfied with the goods and service you received. Thank you for shopping with us and recommending us to others - we hope you're enjoying your purchase and we look forward to providing more excellent service in the future! Best wishes from all of us here at Winstanleys Pramworld.
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Review by confirmed purchaser

Excellent customer service

I ordered my silver cross pop from pramworld who firstly beat the online price for the pushchair. Unfortunately, once the pushchair was delivered and put together, the harness clip must have been damaged in transit. I sent an email to pramworld explaining the situation. I was given three options, to return the pushchair and receive a full refund, to swap for the same model buggy but in a different colour or to try to obtain a new clip from silver cross, which is the option that I went for.

Pramworld were excellent, in particular Nicola Jayne who sorted everything for me!

The new clip arrived two days later and im now enjoying my new pushchair! I have already recommended a friend and will definitely use pramworld myself in the future.
Winstanleys Pramworld

Reply from Winstanleys Pramworld

Thank you for taking the time to leave us this fantastic review, Sarah! We're delighted to hear you're completely satisfied with the product and service you received, and we can only apologise that the harness clip you received with your pushchair was damaged upon arrival. We're glad we could rectify this situation, and I'll be sure to pass on your kind words to Nicola from our Service Department who assisted you :) Thank you for shopping with us - we're glad to hear you're enjoying your purchase and we look forward to providing more excellent service in the future! Best wishes from all of us here at Winstanleys Pramworld.

About Pramworld

FREE UK DELIVERY ON ORDERS OVER £49.99

Absolutely FREE delivery on all Mainland UK orders over £49.99!

LIVE STOCK LEVELS

If a product says In Stock on our website, then you can rest assured that the product is in our warehouse ready for dispatch.

CUSTOMER SERVICE

We have a dedicated Service Team ready to answer any of your queries, all from our UK call center.

About Us

At Winstanleys Pramworld we have everything you need for your new arrival. Whether you're shopping for prams, pushchairs, car seats or nursery furniture, Winstanleys Pramworld is your one stop shop for all of your nursery needs.

We are the largest independent nursery retailer in the North. Winning Regional Nursery Retailer of the Year 2008, National Nursery Retailer Overall Winner 2009 and Best Independent Nursery Retailer 2012.

Visit Winstanleys Pramworld

Contact information

Call us on: 01942 214864
We live here: 725-729 Ormskirk Road
WN5 8AT Wigan
United Kingdom

Category

Winstanleys Pramworld is ranked 5 out of 75 in the category

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