Have used PRC sometime ago and had no problems. However, ordered a Samsung freezer at the end of November, being assured it would arrive in approximately 2 weeks and that I would be kept up-to date - no news came for about 4 weeks so I rang PRC up. They told me there had been a delay and I would be notified when it would be available - no news!! I then had my Card Statement in and realised I had been charged for a freezer I had not received. Rang them again and they sorted the card out and assured me that the freezer would be delivered to them on 17th January (they even said that they had spoken to Samsung!) Now on 30th January and still no freezer. Rang them again and low and behold they had cancelled it!!!!!