PRC Direct reviewed by

Worcester, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Problems caused by 1 man delivery on large fridge freezer

1 man delivery team, unit was dropped, driver struggled, causing broken door.However I was given a refund of the delivery fee I paid by gesture of goodwill. PRC advised new door via LG but ref number didnt exist and PRC reluctant to chase. Contacted LG directly who advised not to accept replacement door as this invalidates 28 day return initial warranty. So arranged for collection and refund - again 1 man collection team who couldnt load it without assistance - I was asked to help push a fridge freezer up onto the van from the tail lift whilst my baby was in the house, which I couldnt do. I had to call on people to help and get my neighbours over ! This is a health and safety issue re load lifting. A poor experience and I wouldnt use again as customer service is not good.
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