Good web site for ordering. Expected TV to be delivered 3-5 days standard service but arrived in 2 days when not at home. No problem APC overnight delivered the following day. Worth a visit to web site to obtain value for money prices for TVs etc.
I surfed the web looking for the best price for a particular LED 3D TV, and found PRC Direct satisfied all my criteria.
I placed my order and PRC followed through as they said on their web page.
The delivery of my TV was stated to be 3 - 5 days, but couldn't believe it when it arrived in 36 hrs. from placing my order. This is what I call real service and would recommend PRC Direct to anyone.
Wanted a Bose SoundLink II and found the best price on the net at PRC Direct - with free Standard Delivery to boot!. So I ordered it yesterday and 24 hours later am listening to it at home. What more is there to be said!
TV was dispatched the day after ordering (i ordered it at 2300 the night before). So very happy with that.
However, no email or tracking email was sent so i was unaware it had been sent. I emailed PRC to ask if it had been dispatched and they replied it had. But again no tracking info was offered. The TV did appear within a couple of hours of contacting PRC so no follow up was required. it was lucky i was in my house when it arrived or delivery man would have taken it away.
A simple email confirming dispatch was all that was required.
The order was delivered quite quickly. Its arrival was a bit of a surprise as we hadn't received notification that it had been dispatched.
The outer box, the Panasonic box and the polystyrene packaging within were all damaged on one corner - it looked as though the complete parcel had been dropped on its corner. The microwave itself seemed to be undamaged and the packaging had done its job. Also, the machine seemed to work OK after a brief test. Time will tell.
I will e-mail prc direct customer services drawing their attention to what had happened together with some photos of the parcel.
I have NEVER written a review, nor will I in the future, however I will make an exception in this case as I have been amazed at the level of service. Website was easy to navigate, confirmation of order instantantious, method of payment secure and product arrived within 24hrs! More importantly, the TV was much cheaper than anywhere else. Well Done PRC Direct.
I have bought my last three TVs from them. They have had the best price for the Sony TV I was after, consistently.
Being an official retailer they give you the proper warranties and guarantees.
I found the staff really helpful on all three occasions.
Keep it up.
Very happy with whole purchase experience ....thanks.
Ordered a 50 inch 3D TV , told that delivery day would beThusday not able to give a time not even AM or PM only that it would be before 5pm. On the morning of delivery checked with supplier that delivery was ok and was given a yes. Waited in all day only to receive a phone call from the supplier at 4.15 saying the TV had been damaged in transit. Waste of a full day.
Expressed my dissatisfaction ! , but I must say that things were turned around very quickly and a new TV arrived within a cuple of days, also the carrier phonied 30 minutes before delivery which ment I did not waste another day.
The item was shown as limited stock. After I ordered I had a phone call offering a replacement, which I checked out and rang back to say it was acceptable. I was then told that the replacement was £35 more, so I declined their offer. They need to improve their stock control updates on their web-site. Their communication throughout was courteous and polite.
Very pleased with my product and also the pricing of the product. Would happily buy from here again and already passed my recommendation on to others. My other negative towards PRC Direct is I didn't receive an email to let me know when my product would be arriving. I was luckily in at the time of delivery.
I found the service to be A1. All the proceedures were followed to the letter. The representative(Karl) was very helpful and polite and because I bought a 5 year extended warranty on the day he gave me next day delivery at no extra cost. All this and it was already the cheapest for the item that I could find. I would recommend to friends
Very competitive prices and excellent customer service. Admittedly I'd never heard of PRC Direct, but on finding them through Google when searching for a specific product I was impressed from start to finish. Good website, excellent communication, and very fast delivery. Great to see an independent doing so well in such a competitive market 10/10
Don't waste your time with a company that advertises items as being "in stock" only to inform you after an order has been placed that the stock is in fact not available, notwithstanding that the item continues to be advertised as available on their web site.
I was at my wits end as I couldn't find a company that had the product, was competitive on price and could deliver to an address I could be at. As soon as I spoke to Ash all my problems went away - he was so helpful and did everything he could to help me. I got an amazing product for a competitive price delivered bang on time. He has been excellent. I would definitely go to straight to Ash and prcdirect again.
Good, straightforward site. I clicked on what I wanted, registered - and registration is worth the time - and got confirmation of my order. Follow-up e-mails and security stuff helped keep me at my ease. As someone rapidly approaching his twilight years and often confused with technodrivel, I found this site a pleasant change - it couldn't have been easier.
I recently made a purchase of a Samsung American fridge freezer, on PRC directs website. Making the purchase was really easy, and the finance option was incredibly simple as well, and was followed up expertly to the extent that the initial purchase was a pleasure. The item I ordered was a special order item, and Samsung unfortunately let PRC down on delivery dates a couple of times, however PRC kept me informed on a regular basis, which was really good. Finally Samsung managed to deliver the item to PRC and PRC then arranged delivery with me for the next day, and promised that the delivery driver would call an hour or so before delivery so I need not take the day off work. As promised the delivery driver phoned me as he left London which meant that I was home in time to clear out the old fridge that they were taking away and as promised they turned up within minutes of when they said. The delivery driver and his companion were helpful and friendly and went over and above the call of duty to help me get the new fridge inside and located where I needed it. The whole delivery process was a pleasure and resulted in me getting the new item up and running within an hour of delivery which was amazing. The product is fabulous and I would Recommend PRC to anyone wishing to make a purchase of an electrical item as the service was fabulous even when let down by their supplier they did everything they could to keep me informed.
I tried to purchase from two online retailers; both said they had stock but after placing the order at the first retailer the order was, after a couple of days, cancelled due to lack of stock. OK the item I wanted was discontinued so I expected problems, but the PRC website said they had (or could get) stock, and actually sent it to me. And this happened much quicker than the lead time they indicated (so much so I initially thought the first company had shipped after all).
Anyone can do a good job in easy circumstances but PRC did a good job in difficult ones, and that gets them 5 stars in my book.
(Oh, and did I mention they were cheap too?)
I ordered a Yamaha YHTS401 soundbar from PRC Direct after being let down by another supplier. I ordered the item before a Good Friday bank holiday weekend not expecting delivery until the following week. I was more than pleased when the item turned up on Thursday giving me the chance to setup and show off the soundbar to family.
Really simple order process including being able to use Paypal. Follow up phone call from PRC to check the details and confirm delivery. On the day of delivery, driver called 1 hour before (as promised) and couldn't have been more helpful, pleasant and polite. Despite the size and weight of the fridge/freezer, it was brought into the house and positioned exactly where I wanted. I cannot recommend PRC enough, from the order process to delivery, the whole experience was fantastic. I would recommend using them to anyone and will certainly use them again myself.
The site doesn't really work unless you accept the cookies. It kept taking me through the same part of the order process time after time. I had originally not accepted the cookies, as I only expected to use them once, but once I had accepted it, it seemed OK. Requires you to sign up to an account as well, something I am not a fan of. But had the cheapest price, so stuck with it!
To reply as a company, please log in to your business account.