preloved is a site that will be loved by scamers as things are not what it seems as when things are put on that dont exiist and people
report it to prelove they say theres nothing they can do and dont seem to care but under the law because i paid a membership to use the site and there for a service and that service is not provided they are failing to honer the contract more unloved the preloved.
I was looking to to get a Saint Bernard puppy...advert said it was fairly local...emailed..surprise surprise...they had move within the last 6 hours to a remote Island 10 hours away??...Reported it to Preloved...no response.....they then ask for my feed back...I tell them how it is then they dismiss me...IF you buy anything from their site MORE FOOL YOU!
Very annoyed with their customer service. Have bought and sold on here for many years and pay the upgrade yearly with no problems. Recently I sold two sofas and the couple both viewed and examined and sat on them. I even knocked £30 off the price for them. A week later the man text to say one of the sofas was sagging? I apologised and said we had not noticed this. My husband said something must have happened during transportation as they were fine. Next thing preloved email me to say the customer had complained and they would not take any action but i should watch out next time!! Well i am sorry but i am not being spoken to like this when the sofas left my house in perfect condition. Their website says they do not have anything to do with the actual transactions...so what is this policing thing? I have asked for head offices details and i will be complaining. Disgusted with preloved.
Amanda Nathan found this review useful
i use pre loved a lot to sell buy and get work for my bespoke joinery
touch wood [i have a lot of it laying around lol ] i have never had a problem with buyers or sellers
use you head if it looks to good it probably is a scam
be careful like in all on-line transaction and you will be fine
I am in wheelchair so i buy from internet, i bought a laptop computer on preloved the member Curly sent me the computer that was not as described and kept my money and refuses to return the cash even though she asked me to sent the computer back which i did, i contacted preloved but they just say they cant do nothing about this it is between us to resolve even though the member CURLY just says she is not paying me so tough, i would stay clear of PRELOVED as they have no intension of helping or even banning this member from there sight, so i am out £105 which i cant afford and i dont have laptop. Some people are scum of the earth and compinies that dont do a thing about them should be ashamed PRELOVED
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