We stayed at the Nottingham London Rd branch and had booked a room for 3 people. Upon arrival we discovered that they had given us a room with one double bed and a mattress stuffed on the floor at the side of the bed in such away that you could not get out of bed without treading on the person sleeping on it.
I spoke to the staff on reception who were very helpful and arranged for us to be moved to a room that had a double bed and a proper single bed at no cost to us plus they also offered a full refund of our stay for the inconvenience caused.
Breakfast was quite simply spot on! We had the most delicious bacon and eggs we have had for some time and it was really great value at £16.50 for two adults and a child, all you can eat.
Despite issues at the start of our stay I would recommend this hotel purely based on the helpfulness of their staff!
we arrived in the early evening - Bernita on reception was bubbly friendly and professional - easy checkin and up to the room to unpack
Family room a little squashed but comfortable and clean.
popped into the City and its a 5 minute walk from Alfred Street - Parking road side acceptable for our needs and a longstay car-park at the top of the road which was inexpensive - Breakfast was good - everything you could need
We stayed in the Uttoxeter premier inn because we were visting Alton Towers, We have always liked staying in premier inns but this time we were very disappointed.
The location is good and it is the usual nice size rooms with free tea and coffee, the bed is comfy and there is freeview tv.
The big problem with this hotel is the heat in the bedrooms. We were unable to get a proper nights sleep on any of the 3 nights we were there because it was so hot; there was no way to control the heat in the rooms. They had out a fan it but it was no help as it just circulated warm air around the room and was so noisy. There was no way we could sleep with the fan on and the windows only opened slightly and as we were right by a service station there was a lot of noise.
Generally the noise level was not what I expected either, I realise we were by a main road, however I have stayed at heathrow premier inn where I could see planes taking off from my window but did not hear a peep, yet in this hoteh we could hear the trucks outside and the people above us moving around in their rooms.
We did the meal deal offer and got breakfast and dinner for a set price, we were pleased with the breakfast, it was freshly cooked ( although we do prefer the self service option which other premier inn hotels offer). Dinner however was awful, the quality was what we expected apart from having to send the custard back one evening as it was cold and watery, the service on the other hand was ridiculously slow.
We stayed 3 nights and ate all 3 nights, only 1 of those times was the service acceptable.There was only my partner and I yet one one night we were just over 2 hours eating and on another it was 3 hours. We waited a long time between courses, mostly we had no drinks with our food, we would order and wait for so long then our food and drinks were turning up at different times, only on the first night did we actually have a drink with our starter and main course, we also waited 25 minutes for someone to come back with our bill one evening and in the end we went to the bar and said we wanted to leave.
We love the premier inn for prices, service and quality usually, this is the first time we have ever had cause for complaint, but honestly this was awful. We want to go back to Alton Towers in the future but we certainly won't be staying at the Premier Inn.
If you want a city break or somewhere to stay when visiting family or friends, go for a Premier Inn. The rooms are spacious and clean, with good facilities. There is always a pub-style restaurant attached, with good breakfast and dinner options. I always look for a local Premier Inn on their website if I need a stop-over anywhere in the UK.
We arrived late (9.55 on Friday night). The welcome staff ensured that we were able to eat before we checked in so that we didn't have to go out again. The room was clean, warm and welcoming. We had a good stay. The staff were all friendly and helpful. Thank you for a fabulous stay.
Never stayed at a Prem Inn before but i shall be doing again, especially at Kensington (earls court). Ideally situated in London, very clean & welcoming inside but could do with car parking facilities or discounted parking arrangements for guests at a locally managed car park. Very close to tube. 9/10 due to parking. If you are not in car then its a 10/10!
(This review concerns the LONDON HEATHROW AIRPORT (Bath Road) Premier Inn and not Premier Inn hotels in general)
My experience of this hotel was largely good with the exception of two specific issues. My first issue was that both the sheets and the pillows on the bed had brown stains on them. Furthermore, I found a squashed piece of chocolate (at least I HOPE it was chocolate!) stuck to the sheets. I imagine this will have been a one-off as the rest of the room was clean but it made me doubt the cleanliness of the room I was sleeping in. My second issue was that when I came to check-out, the person at the reception desk could not care less. He didn't even look up from what he was doing, and certainly didn't ask me about my stay. This, coupled with the efficient but impersonal check-in machine, resulted in a very unfriendly impression from the hotel. Other than this, the hotel is comfortable, has plenty of facilities, and for an airport hotel is very quiet.
Arrived for breakfast at 630am, member of staff crossed my name off but that was the only contact staff made. I wanted a veggie breakfast as advertised but non was on offer. There was no staff around to ask how breakfast works & another guest showed me where to get tea and coffee from.
The hotel is sited well for airport and Bus 747 from airport goes reasonably close. A 10 min walk from the bus stop. If you have heavy bags you might want to take a cab.
Security/Bed good. No window to open.
The overall stay was 99% great. The only thing was having to carry the iron & the board up to the 11th floor and looking a little silly, without one member of staff asking if I needed help. I was just handed the items and that was pretty much it. This will not stop me using the hotel chain though as they are always clean, tidy, warm and good Value for money.
Arrived at midnight to be told room is double booked, had to drive 5 miles to another hotel and receptionist unable to transfer booking so had to pay again! Have had to pay 10p per minute per phone call for the privilege of knowing whether my refund has gone through or not. Not impressed!!!
You get a great bed and a clean room. It could be slightly better value for money and goodness knows where you would have to travel to find their fabled "room from £29", but at least you will get a good night's sleep here.
Everything was great during our stay, except that the family room we got was rather small. Although we knew we shouldn't expect much from a budget hotel in London, but the fact that the beds filled up the room was still a thing to bear. I suppose the family room is just a double room with two extra single beds. I would rather pay a bit more for a family room for more comfort.
Premier Inn are just a great company to use. Not only can they be found all over the country, but they also have a high standard across them all. Fantastic beds (slept like a log!). My disability was well catered for without any fuss, and if you make sure the disabled room has a wet room as opposed to a bath/shower, it's really easy, even when travelling alone :)
This hotel was in the town center so fantastic for location with plenty of choice to eat right on the doorstep. The rooms were to a very high standard and very clean the disabled room i had. Actualy worked for a disabled person i was so glad to see wet room the staff that was on over the weekend were so helpful nothing was a broblem for them the staff staurt and kieth thankyou for making our stay rememberable
Bought wifi for 24 hours and only got an hour usage due to he wifi going down in just my room. Went to reception and they put me through to Internet provider, got it fixed but when I went up to the room again, wifi lost signal again, spent half the night in reception trying to fix it. Second night there was noise in the halls and noise from car park/streets, therefore that was another night with hardly any sleep. Only stayed there 2 nights. Also tried contacting customer services and when I eventually got through to them they were no help at all. If you are staying in Glasgow I would not recommend Premier Inn.
Stayed at a Premier Inn as its so reliable - friendly welcome, comfortable bed, good shower etc plus the good nigh guarantee. All present and correct but our evening meal was poor and the staff were friendly but badly trained - didn't know how to handle a complaint (not taken seriously, full if excuses) and left a phone ringing next to our table for ages. Breakfast not much better unfortunately. Also car parking practically non existent at the hotel - cost me £20 in the NCP which made my £40 room deal a much poorer deal. Shame really as hotel itself fine.
I use this hotel chain frequently and have always had a good experience. Most of my usage is in and around Manchester, and all of those I have visited were consistent.
Price, Room comfort, Friendliness, Decor, Locations
Price of breakfast, Paying for Wi-Fi, Lack of Prestige
The family room had two fans we had to run all night even though they are loud as the room was unbelievably hot (no the heating was off). Not one to make a fuss I put up with it even though I could not sleep and mentioned at when we checked out only for this to be dismissed as its a known problem that other guests have made a complaint about. This was not even a heat wave just average Aug temperature. Next time I book any hotel will make sure they have air con and no reported problems with the room I booking. Very very poor.
Booked by first stay at a Premier Inn on-line in April for a twin bed room in August at Aldershot, Hants. This was because our usual hotel had once again raised its prices. However when we arrived we were given a family room. While one of us had 3 nights in a comfy double bed the other had to make do with a made-up couch as hard as rocks. Despite mentioning this and the fact there was only one hard back chair and one large and one small towel, most of our requests fell on deaf ears by the welcoming receptionist who was shall we say was just not welcoming. The lady who came on later in day was a joy and sorted the towels out and got us a nice arm chair and more beverages. However she was unable to help with sleeping arrangements. Another bone of contention was the breakfast which unfortunately we had paid for in advance. The premier version was cooked to order so you never actually got to pick and mix what appealed to you and the continental version was limited. To be honest you would expect best brand cereals and pure fruit juices for the cost and croissants that were lightly baked. I would suggest anyone staying here to pop across to Tescos, a stones throw away, and get all you need for less than half the price. Noise was a problem and to be honest it was not entirely the fault of the hotel for the outside noise, a busy main road with flashing car reflections lighting up the room all night and I did hear that if your room was on the other side you were subjected to Tesco lorries day and night so it was a no brainer whichever room you were allocated. However the noise inside could be helped. In the first place it was a bad idea to put two retired people in the family room area with all the doors banging and children running about shouting. There was also an awful smell up the corridor whenever we had to leave the room. I do realize you cannot judge all Premier Inns on one experience as other comments are encouraging but I will hesitate to book one again,
I've stayed in two Premier Inn hotels in Glasgow and three others throughout the UK. Having also stayed in a Wetherspoon hotel, two EasyHotel hotels and a few others, I'd have to say the facilities and stay overall were much better in Premier Inn. The TV you don't have to pay to get the remote or keep purchasing extra things, The showers aren't like tiny cubicles (baths and large showers, all extremely clean) and you don't have to pay for anything extra or fill out ridiculous forms. Wifi is only £3 for 24 hours and everything is easy to access. Meals (especially dinners) are great in the restaurant, we usually stay for breakfast too. Other hotels are cheaper, and often less busy, which lets Premier Inn down a bit, but I do enjoy my stays there, and prefer it to other chains.
There's a new Premier Inn at Hanover Street in Liverpool, it's so handy, just a stones throw from central station and right opposite Radio Merseyside, the back of the Blue coat galleries are in view from its frontage, Paradise Street and John Lewis is just a turn on the left from there, also Albert Dock is in easy reach..Premier Inn is in the centre of everything were it is...situated. There are lots of great eateries down Hanover Street...Bold st is just a cut through from station. Church Street is a cinch to get to...what more can we want ..I couldn't believe how easy it was to get to those places from that location in Liverpool...and the facade of the hotel looks like a glass prism at night it reflects a kaleidoscope of colour....I enjoyed my stay there, will stay there again when I need to take a short break in the city.
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