Premier Inn reviews

Premier Inn reviews

Good
8.4
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
319 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

This review has been reported to customer service by our fraud and coarse language detection system for coarse language.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Hassle free and easy.

Getting round to writing reviews is something I never do but today I'm leaving 3 reveiws for three companies and Premier Inn is one of them.

Stayed with them in Glasgow on a recent wedding we attended.
I wasn't expecting the type of customer service i got from the hotel.

Simply brilliant, nothing was too much trouble.
I wish all hotels could be this easy and simple.
Total Joy.

Thank you again.
Highly recommended.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Top notch service, great room, comfy bed, shower was a bit weak.

So we stayed at the Premier Inn Leicester Forest East at the weekend. We've stayed here before and had a pretty good experience, plus it's close to my other half's family and friends so we usually pitch up here when we travel up to see them.

The staff were super friendly on arrival, let us know about the good night guarantee and let us know where our room was. We arrived late so we went straight to bed, and everything in the room was great - good size, good facilities. The only things that let it down were the heating controls which clicked on and buzzed and then clicked off at regular intervals through the night which kept waking me up so I had fitful sleep. Then in addition to this in the morning, the shower pressure was really poor so I wasn't refreshed and super happy on leaving as I perhaps should have been....but hey...first world problems!

When asked at the desk on checking out the staff member did ask us and we told him about the two minor problems, and under good night guarantee he gave us a full refund! We were amazed and protested but he insisted so we ended up with a free stay.

We didn't have breakfast as we felt it would be too expensive to have anything here - the prices were quite high so we decided to leave it and go elsewhere for a snack.

Overall, very good experience, would use again and recommend to others.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

comfortable budget hotel

Ideal for a short stay, friendly staff and restaurant available although this should be serving until 11pm and not 10pm
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Friendly, comfortable and reliable

I've had several good stays at Premier Inn and would always consider favourably using them in the future
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

excellent

I use premier inn a lot and find the rooms, staff and food excellent. I stay in the same one each month for work and the staff are always helpful and friendly, the rooms are very big with the most amazing shower cubicle that I I don't want to get out of! Evening meal and breakfast are excellent with a wide variety to cover all tastes.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

greaaaaatttttt

Use Premier Inn..cnt fault them...value for money..good rooms..friendly staff...come back feeling refreshed and wanting to know where to.get a bed like that from ;)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

very good

The premiere inn at skipton gargrave was a lovely little place to stay bang next to a pub/restaurant which was great, the inn itself was very comfortable and very quiet which is what I wanted. Just down the road is gargrave itself a lovely little village with shops and pubs and further afield was skipton the gateway to the dales which was great. I had a great couple of days...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great places to stay

They give you a warm welcome. You get comfortable beds to sleep on. The staff are always willing to help so that you get a good and comfortable stay.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

If your disabled then this Inn needs improvement

Due to the fact I live 90 miles from my specialist hospital and also they had booked me appointment at 0920 I certainly did not fancy a travel on the famous A12/M25 in morning rush hour for this appointment.
So I booked in as it was close to my hospital.
But if you have an Assistance Dog/Guide Dog then I suggest with very good reason to explain that to the Inn/Hotel as though their Head Office have issued to all their In/Hotel a policy on working dogs and their entry is seems sadly staff enturp their own version of the rules. So to avoid conflict area telephone the Inn/Hotel.
Also ask about Fire Policy as I was placed on the first floor of this Inn with a power chair and Assistance Dog and had to use a lift which in the event of a fire is a NO NO so again telephone the Inn/Hotel and say what is your policy
The room was clean and tidy and neat
No Inn has a wet room only baths with low sides which means for myself I cannot use in any way.
One other gripe was the fact from the side of my bed to the bedside cabinet was very large gap which meant stretching which I certainly cannot do so I use the deck (floor) to place my items on
I would recommend one to three nights stay there but again if your disabled then so check
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

the bog paper was soft in the morning (thank god)

take a big fat wallet if you are thinking of having a few drinks . and dont forget the £5 overnight parking fee ( or was i shafted ) ?
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good place to stay - just off the M4

I've stayed at this Premier Inn on many occasions and the staff are very friendly and helpful. The rooms have always been well prepared with good facilities.
The one BIG downside is the cost of internet access - free for only 30 minutes - then a fixed fee of £3 for up to 24 hours. Internet should now be free!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great staff and a good night.

I booked at this hotel as it was cheaper than a long taxi journey home, at the end of a night.

Staff were great and very friendly. Price was reasonable and the stay was pretty comfortable.

I'll be using Premier Inn from now on. Made life so much easier.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Service you would find hard to better

Firstly, I booked the wrong hotel and went to the one I thought I had booked where there was a friendly greeting and informed of my mistake, which is embarrassing. But to walk me to the correct hotel, explain the circumstance to the hotel staff and hand us over to more capable staff was very professional.
Everything was very well done and because of the silly mistake they tried to compensate by offering rooms to us to confirm before we committed.
We took their advise on the proposed room as it was clean, quiet but just a little cold. Everything else was very good and we enjoyed our stay. Thank you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great convenient location for shopping in Livingston

Nice hotel near Livingston shopping centre, good choice for breakfast. Dinner in the Beefeater not recommended as took an hour for the food to be served and 10 minutes for a waitress to show us to a table. This was at 8pm on a Thursday evening.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Friendly staff, resolve issues smoothly and quickly.

We stayed at the Nottingham London Rd branch and had booked a room for 3 people. Upon arrival we discovered that they had given us a room with one double bed and a mattress stuffed on the floor at the side of the bed in such away that you could not get out of bed without treading on the person sleeping on it.

I spoke to the staff on reception who were very helpful and arranged for us to be moved to a room that had a double bed and a proper single bed at no cost to us plus they also offered a full refund of our stay for the inconvenience caused.

Breakfast was quite simply spot on! We had the most delicious bacon and eggs we have had for some time and it was really great value at £16.50 for two adults and a child, all you can eat.

Despite issues at the start of our stay I would recommend this hotel purely based on the helpfulness of their staff!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Cheap headline cost but hidden charges mount

£29 for a room, looks very good but parking and internet add £10 per night so in reality it was £39 per night, again not bad but this should be the advertized price
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

clean and tidy

a comfortable hotel clean and tidy with no frills
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good value for money

I stayed at the Blackpool bispham hotel and got it a great special offer price and I would recommend this to you to try it out too
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

great price , location , service - overall standard very good

we arrived in the early evening - Bernita on reception was bubbly friendly and professional - easy checkin and up to the room to unpack
Family room a little squashed but comfortable and clean.
popped into the City and its a 5 minute walk from Alfred Street - Parking road side acceptable for our needs and a longstay car-park at the top of the road which was inexpensive - Breakfast was good - everything you could need

Premier Inn Details

About this company

We're the UK and Ireland's largest and fastest growing hotel chain. With over 600 hotels,you can find a good night's sleep everywhere.

Visit Premier Inn

Category

Premier Inn is ranked 12 out of 49 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.