So we stayed at the Premier Inn Leicester Forest East at the weekend. We've stayed here before and had a pretty good experience, plus it's close to my other half's family and friends so we usually pitch up here when we travel up to see them.
The staff were super friendly on arrival, let us know about the good night guarantee and let us know where our room was. We arrived late so we went straight to bed, and everything in the room was great - good size, good facilities. The only things that let it down were the heating controls which clicked on and buzzed and then clicked off at regular intervals through the night which kept waking me up so I had fitful sleep. Then in addition to this in the morning, the shower pressure was really poor so I wasn't refreshed and super happy on leaving as I perhaps should have been....but hey...first world problems!
When asked at the desk on checking out the staff member did ask us and we told him about the two minor problems, and under good night guarantee he gave us a full refund! We were amazed and protested but he insisted so we ended up with a free stay.
We didn't have breakfast as we felt it would be too expensive to have anything here - the prices were quite high so we decided to leave it and go elsewhere for a snack.
Overall, very good experience, would use again and recommend to others.
I use premier inn a lot and find the rooms, staff and food excellent. I stay in the same one each month for work and the staff are always helpful and friendly, the rooms are very big with the most amazing shower cubicle that I I don't want to get out of! Evening meal and breakfast are excellent with a wide variety to cover all tastes.
The premiere inn at skipton gargrave was a lovely little place to stay bang next to a pub/restaurant which was great, the inn itself was very comfortable and very quiet which is what I wanted. Just down the road is gargrave itself a lovely little village with shops and pubs and further afield was skipton the gateway to the dales which was great. I had a great couple of days...
Due to the fact I live 90 miles from my specialist hospital and also they had booked me appointment at 0920 I certainly did not fancy a travel on the famous A12/M25 in morning rush hour for this appointment. So I booked in as it was close to my hospital. But if you have an Assistance Dog/Guide Dog then I suggest with very good reason to explain that to the Inn/Hotel as though their Head Office have issued to all their In/Hotel a policy on working dogs and their entry is seems sadly staff enturp their own version of the rules. So to avoid conflict area telephone the Inn/Hotel. Also ask about Fire Policy as I was placed on the first floor of this Inn with a power chair and Assistance Dog and had to use a lift which in the event of a fire is a NO NO so again telephone the Inn/Hotel and say what is your policy The room was clean and tidy and neat No Inn has a wet room only baths with low sides which means for myself I cannot use in any way. One other gripe was the fact from the side of my bed to the bedside cabinet was very large gap which meant stretching which I certainly cannot do so I use the deck (floor) to place my items on I would recommend one to three nights stay there but again if your disabled then so check
I've stayed at this Premier Inn on many occasions and the staff are very friendly and helpful. The rooms have always been well prepared with good facilities. The one BIG downside is the cost of internet access - free for only 30 minutes - then a fixed fee of £3 for up to 24 hours. Internet should now be free!!
Firstly, I booked the wrong hotel and went to the one I thought I had booked where there was a friendly greeting and informed of my mistake, which is embarrassing. But to walk me to the correct hotel, explain the circumstance to the hotel staff and hand us over to more capable staff was very professional. Everything was very well done and because of the silly mistake they tried to compensate by offering rooms to us to confirm before we committed. We took their advise on the proposed room as it was clean, quiet but just a little cold. Everything else was very good and we enjoyed our stay. Thank you
Nice hotel near Livingston shopping centre, good choice for breakfast. Dinner in the Beefeater not recommended as took an hour for the food to be served and 10 minutes for a waitress to show us to a table. This was at 8pm on a Thursday evening.
We stayed at the Nottingham London Rd branch and had booked a room for 3 people. Upon arrival we discovered that they had given us a room with one double bed and a mattress stuffed on the floor at the side of the bed in such away that you could not get out of bed without treading on the person sleeping on it.
I spoke to the staff on reception who were very helpful and arranged for us to be moved to a room that had a double bed and a proper single bed at no cost to us plus they also offered a full refund of our stay for the inconvenience caused.
Breakfast was quite simply spot on! We had the most delicious bacon and eggs we have had for some time and it was really great value at £16.50 for two adults and a child, all you can eat.
Despite issues at the start of our stay I would recommend this hotel purely based on the helpfulness of their staff!
we arrived in the early evening - Bernita on reception was bubbly friendly and professional - easy checkin and up to the room to unpack Family room a little squashed but comfortable and clean. popped into the City and its a 5 minute walk from Alfred Street - Parking road side acceptable for our needs and a longstay car-park at the top of the road which was inexpensive - Breakfast was good - everything you could need
We stayed in the Uttoxeter premier inn because we were visting Alton Towers, We have always liked staying in premier inns but this time we were very disappointed.
The location is good and it is the usual nice size rooms with free tea and coffee, the bed is comfy and there is freeview tv.
The big problem with this hotel is the heat in the bedrooms. We were unable to get a proper nights sleep on any of the 3 nights we were there because it was so hot; there was no way to control the heat in the rooms. They had out a fan it but it was no help as it just circulated warm air around the room and was so noisy. There was no way we could sleep with the fan on and the windows only opened slightly and as we were right by a service station there was a lot of noise.
Generally the noise level was not what I expected either, I realise we were by a main road, however I have stayed at heathrow premier inn where I could see planes taking off from my window but did not hear a peep, yet in this hoteh we could hear the trucks outside and the people above us moving around in their rooms.
We did the meal deal offer and got breakfast and dinner for a set price, we were pleased with the breakfast, it was freshly cooked ( although we do prefer the self service option which other premier inn hotels offer). Dinner however was awful, the quality was what we expected apart from having to send the custard back one evening as it was cold and watery, the service on the other hand was ridiculously slow.
We stayed 3 nights and ate all 3 nights, only 1 of those times was the service acceptable.There was only my partner and I yet one one night we were just over 2 hours eating and on another it was 3 hours. We waited a long time between courses, mostly we had no drinks with our food, we would order and wait for so long then our food and drinks were turning up at different times, only on the first night did we actually have a drink with our starter and main course, we also waited 25 minutes for someone to come back with our bill one evening and in the end we went to the bar and said we wanted to leave.
We love the premier inn for prices, service and quality usually, this is the first time we have ever had cause for complaint, but honestly this was awful. We want to go back to Alton Towers in the future but we certainly won't be staying at the Premier Inn.