Premier Inn reviews

Premier Inn reviews

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Would not stay there again

We stayed in the Uttoxeter premier inn because we were visting Alton Towers, We have always liked staying in premier inns but this time we were very disappointed.

The location is good and it is the usual nice size rooms with free tea and coffee, the bed is comfy and there is freeview tv.

The big problem with this hotel is the heat in the bedrooms. We were unable to get a proper nights sleep on any of the 3 nights we were there because it was so hot; there was no way to control the heat in the rooms. They had out a fan it but it was no help as it just circulated warm air around the room and was so noisy. There was no way we could sleep with the fan on and the windows only opened slightly and as we were right by a service station there was a lot of noise.

Generally the noise level was not what I expected either, I realise we were by a main road, however I have stayed at heathrow premier inn where I could see planes taking off from my window but did not hear a peep, yet in this hoteh we could hear the trucks outside and the people above us moving around in their rooms.

We did the meal deal offer and got breakfast and dinner for a set price, we were pleased with the breakfast, it was freshly cooked ( although we do prefer the self service option which other premier inn hotels offer). Dinner however was awful, the quality was what we expected apart from having to send the custard back one evening as it was cold and watery, the service on the other hand was ridiculously slow.

We stayed 3 nights and ate all 3 nights, only 1 of those times was the service acceptable.There was only my partner and I yet one one night we were just over 2 hours eating and on another it was 3 hours. We waited a long time between courses, mostly we had no drinks with our food, we would order and wait for so long then our food and drinks were turning up at different times, only on the first night did we actually have a drink with our starter and main course, we also waited 25 minutes for someone to come back with our bill one evening and in the end we went to the bar and said we wanted to leave.

We love the premier inn for prices, service and quality usually, this is the first time we have ever had cause for complaint, but honestly this was awful. We want to go back to Alton Towers in the future but we certainly won't be staying at the Premier Inn.
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Felt at home!!!!

Stayed at the property!! the services are family friendly and staff is warm and hospitable!!
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Excellent quality & service

If you want a city break or somewhere to stay when visiting family or friends, go for a Premier Inn. The rooms are spacious and clean, with good facilities. There is always a pub-style restaurant attached, with good breakfast and dinner options. I always look for a local Premier Inn on their website if I need a stop-over anywhere in the UK.
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Great stay with a warm welcome.

We arrived late (9.55 on Friday night). The welcome staff ensured that we were able to eat before we checked in so that we didn't have to go out again. The room was clean, warm and welcoming. We had a good stay. The staff were all friendly and helpful. Thank you for a fabulous stay.
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Very clean, quiet & homely.

Never stayed at a Prem Inn before but i shall be doing again, especially at Kensington (earls court). Ideally situated in London, very clean & welcoming inside but could do with car parking facilities or discounted parking arrangements for guests at a locally managed car park. Very close to tube. 9/10 due to parking. If you are not in car then its a 10/10!
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price and quality

suave persrnal got free British socket and rain gear
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Good hotel, good location for good price

Rooms are comfortable, good facilities, quiet, well maintained. Hotel (Haymarket)located close to Cabot Circus in Bristol which is great for shopping. Good price
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Not a bad hotel

Very comfortable bed. Room was very clean and tidy
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Dirty sheets and pillows but an otherwise reasonable experience

(This review concerns the LONDON HEATHROW AIRPORT (Bath Road) Premier Inn and not Premier Inn hotels in general)

My experience of this hotel was largely good with the exception of two specific issues. My first issue was that both the sheets and the pillows on the bed had brown stains on them. Furthermore, I found a squashed piece of chocolate (at least I HOPE it was chocolate!) stuck to the sheets. I imagine this will have been a one-off as the rest of the room was clean but it made me doubt the cleanliness of the room I was sleeping in. My second issue was that when I came to check-out, the person at the reception desk could not care less. He didn't even look up from what he was doing, and certainly didn't ask me about my stay. This, coupled with the efficient but impersonal check-in machine, resulted in a very unfriendly impression from the hotel. Other than this, the hotel is comfortable, has plenty of facilities, and for an airport hotel is very quiet.
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Handy for edinburgh airport. Welcome poor on arrival and breakfast. Otherwise fine.

Arrived for breakfast at 630am, member of staff crossed my name off but that was the only contact staff made. I wanted a veggie breakfast as advertised but non was on offer. There was no staff around to ask how breakfast works & another guest showed me where to get tea and coffee from.

The hotel is sited well for airport and Bus 747 from airport goes reasonably close. A 10 min walk from the bus stop. If you have heavy bags you might want to take a cab.

Security/Bed good. No window to open.
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water too hot in bathroom,

the water was scolding hot in bathroom basin. and the noise from people in the above room was terrible, it woke everyone up. other than that it was fine, nice and clean , nice beds for the children too.
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Excellent value as usual

The overall stay was 99% great. The only thing was having to carry the iron & the board up to the 11th floor and looking a little silly, without one member of staff asking if I needed help. I was just handed the items and that was pretty much it. This will not stop me using the hotel chain though as they are always clean, tidy, warm and good Value for money.
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Double booked

Arrived at midnight to be told room is double booked, had to drive 5 miles to another hotel and receptionist unable to transfer booking so had to pay again! Have had to pay 10p per minute per phone call for the privilege of knowing whether my refund has gone through or not. Not impressed!!!
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One of the best for the price

You get a great bed and a clean room. It could be slightly better value for money and goodness knows where you would have to travel to find their fabled "room from £29", but at least you will get a good night's sleep here.
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Decent stay

Everything was great during our stay, except that the family room we got was rather small. Although we knew we shouldn't expect much from a budget hotel in London, but the fact that the beds filled up the room was still a thing to bear. I suppose the family room is just a double room with two extra single beds. I would rather pay a bit more for a family room for more comfort.
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Great welcome, fantastic sleep!

Premier Inn are just a great company to use. Not only can they be found all over the country, but they also have a high standard across them all. Fantastic beds (slept like a log!). My disability was well catered for without any fuss, and if you make sure the disabled room has a wet room as opposed to a bath/shower, it's really easy, even when travelling alone :)
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Warm welcoming and very clean and comfortable

This hotel was in the town center so fantastic for location with plenty of choice to eat right on the doorstep. The rooms were to a very high standard and very clean the disabled room i had. Actualy worked for a disabled person i was so glad to see wet room the staff that was on over the weekend were so helpful nothing was a broblem for them the staff staurt and kieth thankyou for making our stay rememberable
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great value and good service

Can't beat it for value for money.
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excellent customer service

My wife didn't sleep and Premier Inn refunded willingly - no other hotel would do that! Thoroughly recommended. Overall customer service was excellent and food was very good in associated beefeater.

Premier Inn Details

About this company

We're the UK and Ireland's largest and fastest growing hotel chain. With over 600 hotels,you can find a good night's sleep everywhere.

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Premier Inn is ranked 12 out of 49 in the category

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