Prestigia reviews

Satisfied with Prestigia's service

I used Prestigia recently and I have to say it is excellent, there I found many great deals and is very easy to book, in terms of cancellations, it is very clear. I booked in NZ$ for a hotel in Rome, so I was debited in Euros and the amount was exactly what I expected according to the exchange rate of the day of booking. It is that such details for which I was satisfied with my booking. I will continue to use them.

Best prices, good service, great stay

I booked a room at Prestigia.com in december/2012 to stay in Lisbon. The prices were good and the hotel was amazing. I received the booking confirmation immediately. I would highly recommend Prestigia.

Very good

easy to use, and best rates

Very good

Very good company :efficient and professional . I booked the rooms I was looking for easily and got an instant confirmation.

Excellent Customer service.

I am very please with their job. I will plan a new trip and book again with prestigia.

Very Good Website !

It really is very practical. Hotel page provides good information about the hotel and its facilities, with plenty of photographs, also easy location of the hotel and helpsknowing places nearby thanks to the map.
Also, it's Very good guide to help you choose the hotel by area. And help people with their recommendations. The booking is fast and secure. I feel it is very safe and reliable. I booked with my husband several hotels and I was not disappointed.

I'd definitely recommend it!

It would be useful to sort by multiple criteria lists of hotels! For the rest, great site and service, I definitely recommend it!

Very good!

I found Prestigia on Trivago for a hotel in Spain - arrived on the page of the hotel and the booking was very smooth without problems. Would try it again for sure .

Fairplay Prestigia!

I have used Prestigia a few years ago on a trip to Rome and all was well, and I would definitely use it again, very good experience and will suggest my friends as I am impressed with the ease and after sale support. That was some good craic!

I recommend Prestigia.com

I recommend to book your hotel through Prestigia. The best quality and best prices for hotels, as well as it is secure and reliable.

Happy customer :)

Great Website!!!
I used Prestigia many, many times! Best prices ever..Very Easy...I used them for stays in Egypt, Dubai, New York, San Francisco and Singapore ...
Off on holidays again soon in rhe summer and will use them again..!! Exellent customer service too :)

Thami Tazi found this review useful

Would definitely recommend Prestigia to a friend.

Just wanted to say I booked through Prestigia and then deciding the price was too good to be true went online to check them out. I was very very concerned by the reviews I found and contacted the Riad directly to confirm the booking and outstanding amount. However there was infact no problem at all and ended up having an idylic holiday in a superb riad for €450 less than I would have paid

Fair prices, easy booking process

We booked at a very short notice for a hotel in Berlin on Prestigia. The booking process was very easy, the hotel just needed the confirmation to be submitted. There were free cocktails at the hotel bar.

DO NOT USE THIS SITE!

I booked a hotel in Las Vegas through the Prestigia Website. I got the confirmation and my credit card get charged with the full amount. One Week later, I got an email, telling me that my booking is cancelled.
I couldn't understand what is going on and tried to call the customer service. There is a phone number to call but if someone answers you should feel yourself lucky! After several calls, I could reach someone from customer service. They told me, they will check my booking and call me back. And as you can expect, no one called me back...
I had to call them again.
At the end, they told me, that the hotel couldn't confirm my booking and they had to cancel my booking! The summary: if you book a hotel from this website, do not think the confirmation from Prestigia means something and you can stay at the hotel! Check always your emails, to be sure that your booking is not cancelled!!!

UPDATE: Booking-Nr.:12897654678

02 May 2013

Reply from Prestigia

Dear Tuğçe,

We are really sorry to hear about this problem and we would like to investigate this matter further.

We checked the Booking ID you provided but it didnt match with your name. Could you please confirm the name that was used for the Booking?


Please let us know if there is anything else we can assist you with.

Your Prestigia.com team

"UPDATE: It took us time to inform you of the lack of availability because we tried to find out a solution with the hotel as we didnt have other hotels available in the area during the period requested.

We are really sorry regarding the situation and we understand your disappointment.

We already contacted you and sent you a discount voucher.


Please let us know if there is anything else we can assist you with.

Your Prestigia.com team"

Good deals, give them a go

I recently booked accommodation in Europe. There was a glitch with my credit card debits - I was overcharged by one of the hotels. Prestigia sorted this out within 48 hours and arranged a refund. I would recommend them!

22 March 2013

Reply from Prestigia

Dear Christine,

Thank you for recommanding our Website.

We hope you will enjoy your stay.

We stay at your disposal for any further assistance.

Your Prestigia.com team.

This is a Review by a Customer who asked us to post it on his Behalf

That's an email we received from one of Prestigia's customers, here is the complete text:
" Give Prestigia.com The Benefit of The Doubt.
I wrote this for the site trustpilot.com but I guess you have to have facebook to sign up. I don't have facebook, but feel free to use my review however you see fit. I authorize you to post this review on any travel related sites and I am a bonafide customer.
On a 5 star ranking system I rank Prestigia.com a "5-Star"
Title of Review: Give Prestigia.com The Benefit of The Doubt
Review:
I found a smoking deal from Prestigia.com on Trivago (a site similar to Kayak that searches multiple travel sites) for the Palms Place resort in Las Vegas NV. After making my booking I called Palms the next day to verify that they had my reservation. I did this because after I booked I did a credibility search on Prestigia.com and was concerned with some of the online reviews. Palms did not have my reservation and I freaked out thinking that something was awry. Long story short, my name had been sent over to Palms inverted. This is most likely my error as I, like most Americans, are not familiar with "surname" when inputing traveler information. Although I am not positive, it is entirely likely that I put my name in incorrectly because I wasn't familiar with the European website layout. Regarding the complaints that I have seen online; I noticed there really are only two types. Exchange rate issues, and hotel not having confirmed reservation. As for the exchange rate issue its entirely possible that Prestigia.com is a newer company and took their business abroad without working out all the kinks but I can honestly say that as of today 02/28/2013 there are no issues. When I booked the reservation the total was displayed on Prestigia website as US $ 267.98. The exact amount captured on my credit card was 268.14. Basically 16 cents off. No biggie, as I know exchange rates can/do fluctuate before settlement. As for the other complaints regarding hotel not having the confirmed reservation I suspect that this is possibly due to individuals not being familiar with the European system and entering in their last name first and first last etc. When I spoke to Palms they had received my reservation on Sunday the 24th of February( about 1 hour after I had booked online). I would therefore tell travelers reading this to extend Prestigia.com the benefit of the doubt. They might not be as well staffed as a travelocity or expedia but at the end of the day they had the most competitive rate, and that's really what I care about the most." G. HESS

Never disappointed!

I enjoyed travelling with Prestigia many times, solo or with my family. Never disappointed!

Thami Tazi found this review useful

DO NOT USE awful customer care and false advertising

Totally unacceptable false advertising
Awful customer service
DO NOT USE

Save the hassle and go elsewhere

10 January 2013

Reply from Prestigia

Dear Becky,

Thank you for sharing your point of you on our service.

As our customer service have already told you, we have never mentionned that the leisure amenities were for free, on the contrary, if you read the description of the Hotel, you will find this sentence clearly mentionned: "There is a daily charge per person per day for use of the Emotion Lesiure facilities."

So we have delivered you the exact information about the swimming pool, which is a part of the leisure facilities.

As our customer care agents have informed you, exceptionnally, we have negociated a free access to the swimming pool for you.

We did not advertise about something we could not deliver you, and our customer service have taken the care of answering all of your emails in time.

We hope you will enjoy your stay with Prestigia.com.

Please let us know if there is anything else we can assist you with.
Your Prestigia.com team.

great experience

I booked a trip in asia for work, going to different countries. I had good rates, and could find great hotels, well located and trendy. I ll definitely use Prestigia again !!

Thami Tazi, Emilio Festa and Meryem Tazi found this review useful

Prestigia me da seguridad

Es la unica empresa con la que no tuve nunca ningun problema.
Muchas veces me pasó con otras empresas de llegar a un hotel, que por foto parece muy lindo y en la realidad es un desastre.
Con Prestigia estoy tranquila que los hoteles que reservo estan seleccionados y que no voy a tener sorpresas. Tambien tienen muy buenos precios.
Por eso siempre que necesito viajar uso sus servicios. Gracias!

Emilio Festa and Newton Freire Maia Neto found this review useful

Great options and prices

I was happy to discover Prestigia. I loved the hotel options. I've used it in Paris and in Spain. The hotels were very well priced and I had a great package. When I had a question about my reservation, customer service responded to me on the same day. I would definitely recommend this site. It is now my go-to for great holidays.

Newton Freire Maia Neto found this review useful

Reliable and good service

I booked an hotel in Barcelona and I had no problems. Everything ok with the payment. I forgot the voucher and it didn´t mind. Very good hotel selection. I really recommend it.

Newton Freire Maia Neto found this review useful

Good Value for money

I experienced booking with Prestigia twice now and in these 2 times, I got really good deals.

On the 1st one I got a discount, the offer was 15% off on bookings made 30 days before arrival.

The 2nd booking we got a Complimentary Minibar.

Thami Tazi found this review useful

Totally reliable

I wanted to book a hotel in Barcelona, but the one I selected had no availability on the weekend I wanted. I called the Customer service, a nice lady suggested another hotel and helped me through the booking.

very smooth buying via Prestigia

We just spent a few days in Genoa Italy. we booked the hotel via Prestigia, but did have a few worries after reading their online reviews. There was no need to worry. We booked on line through a comparison web site a couple of days before we traveled. The site was easy to use with loads of info and put Prestigia at the top of the list on price for the hotel we picked. We paid a small set up fee to Prestigia on line as we booked and paid the difference when we left the hotel. The communications from them was good and the final cost was exactly as described. It was only the Hotel that let us down a bit. I will use the web site and Prestigia again.

07 November 2012

Reply from Prestigia

Dear Graham,

Thank you for taking the time to share you experience with us and for your kind words!
We are glad you found our website useful and easy to use.
We hope you will discover many other hotels through Prestigia.com.

Please let us know if there is anything else we can assist you with.
Your Prestigia.com team.

STAY AWAY!!!

Booked a room in Chicago and it was 10% higher than what they quoted me at! Misleading and more expensive than advertise!

UPDATE: The exchange rate noted for your deposit, not what the hotel was going to charge me. If you are going to do business in the US, customers expect the price you advertise is the price they will be billed for.

23 October 2012

Reply from Prestigia

Dear Tuan,

Thank you for sharing your experience with us.

We have checked your booking. The amount debited on your credit card is 3.05€ as stated on your booking confirmation.
If the amount is 10% higher, meaning 3,35€, please check with your bank if there are any fees from their side.


Please let us know if there is anything else we can assist you with.
Your Prestigia.com team.

DO NOT USE THIS COMPANY

I had the same experience with my credit card. The response from Prestigia to the other complaint is NOT TRUE! My credit card was charged the same day and was 12% more then what was quoted. They post a lower rate than any other companies but in actuality they are MORE. Use booking.com or another reputable company....NOT PRESTIGIA!!! Save yourself lots of trouble. Amazing they do this to customers and have not been closed down.

I will be disputing the charge, contacted the hotel to cancel my reservation and had to cancel my credit card to stop further charges.
I have re-booked with another company and NO ISSUES on the conversion rates, interesting...huh??
Jayme Smith

23 October 2012

Reply from Prestigia

Dear Jayme Smith,

Thank you for taking the time to give your point of view about our service.

As mentionned on the payment page, next to the conditions you agreed on before completing your booking, AND on the booking confirmation you have received, we charge the guarantee deposit in euros for your stay in Paris. If the amount is higher than the one indicated on your booking confirmation, please contact your bank for any possible additionnal fees.

The amount in USD is provided only as a reference and calculated according to the current exchange rate at the time of reservation.

You have sent an email to our customer service at the same time of publishing this review, they are already in touch with you.


Please let us know if there is anything else we can assist you with.
Your Prestigia.com team.

Excellent

we went to bali trough prestigia and we had a wonderful holidays. We went to 3 differents places on the island and each hotel we stayed in was very good. We found that prestigia is offering a very good selection of hotels in this area. We are planning to do a trip in south america on december and for sure we will plan it through Prestigia

27 September 2012

Reply from Prestigia

Dear Fahd,

Thank you for taking the time to share your experience with us.
We are happy to hear you enjoyed your holidays in Bali.
We are waiting for you to contact us for your next trip to South America, a special treatment is reserved to the most loyals ;)

Please let us know if there is anything else we can assist you with.
Your Prestigia.com team.

I always use their service! Really personalised service

I have to travel a lot for business and also use this company for my personal trips. I have nothing to say, I sometime had to complain about the hotels, but was able to change thanks to them the same day, if not the next one.
Comparatively with some other websites the service is much more personalised, and their hotel selection is really good.

27 September 2012

Reply from Prestigia

Dear Hassan,

Thank you for taking the time to share you experience with us!
We are very pleased you were satisfied with the services we offered you.

Please let us know if there is anything else we can assist you with.
Your Prestigia.com team.

BEST EXPERIENCE

User friendly and very professional service when I experienced Prestigia for hotel booking while traveling. Definitely recommand!

27 September 2012

Reply from Prestigia

Dear Youssef,

Thank you for recommanding our Website.
Our Travel advisers are at your service whenever you want :)

Please let us know if there is anything else we can assist you with.
Your Prestigia.com team.

Watch out for this company!

I recently booked a hotel through this company and ended up being charged 7% more then the invoice indicated. They have a conversion chart from Euro to USD that is significantly less then the going rate. The USD price is provided in big bold numbers with a faint and hidden price in Euros. The bottom line is you are charged the Euro price. My transaction happened 2 months ago and they are continuing to still do this today. Do yourself a favor and stay away from the company.

27 September 2012

Reply from Prestigia

Dear Paw0105, thank you for taking the time to give your point of view about our service.
We would like to precise that on the voucher you received at the moment of the booking, we clearly state that the payment at the hotel should be done in the local currency. We display the price in both currencies; the currency of the Hotel and the one of the customer, in order to make the information more relevant to him. We base the converted rates on the conversion rate of the day, which is provided to us by the XE platform (updated every second). Please let us know if there is anything else we can assist you with. Your Prestigia.com team.

They do not answer the phone!

Beware. I booked one room at a great rate but was only allowed to book one at a time. I needed two rooms for my family, but when I immediately went back for the second, the same room had gone up 10%!

27 September 2012

Reply from Prestigia

Dear Sarah, thank you for sharing your experience with us.
It is completely possible to book as much rooms as you want at a time. We have the best hotel prices on Internet and we are happy you liked the rate of the room. It is completely normal in the Hotel business to experience rate changes, this is why we keep our customer up-to-date about the latest promotions through our newsletter http://www.prestigia.com/en/register-to-newsletter.html , and on our promotions page http://www.prestigia.com/en/special-deals.html .
Regarding your phone calls, our dedicated customer service is available to answer all the questions you might have on the following email adress: resa@prestigia.com, and by phone 7 days a week, from Monday to Friday: 8am-8pm GMT and on weekends: 9am - 6pm GMT. Please let us know if there is anything else we can assist you with. Your Prestigia.com team.

Rip off

Similar to Jane I am afraid I have had a dreadful experience with Prestigia and advise people to steer well clear.

They charged me for my deposit, and when I cancelled with two weeks notice I was well aware that they would charge me 50% of the amount 'charged to the credit card' which was 50% of my deposit - one day's stay.

However, upon my cancellation the hotel then charged me over 50% of my stay to my credit card and I am currently trying to get this back. Prestigia haven't transferred their amount back to me yet, nor the amount for the airport transfer which was fully refundable, and I gave no authorisation for my card to be charged by the hotel.

I have had two or three responses from Prestigia saying they are within their rights to do so but the fact that even if this was the case I would be owed some £80 for the overcharging which has not come back - only serves to highlight how dodgy this company is.

I am no longer receiving a reply and am trying to track down their travel regulator to be able to make a formal complaint.

I travel regularly and am aware some people complain because they are not used to reading the terms and conditions but I do and that is why I am so appalled by their breach of these and their subsequent service to resolve.

AVOID AT ALL COSTS !

Before this company rips you off - check credit card statement.

This company is a complete rip off. I booked a hotel stay to go to Nice, the agreed amount in my confirmation was £346 (quoted in sterling pounds). When I checked my credit card statement they had charged two payments one for £56 amd the other for £371 When querying the amount they sheepishly refunded £52 but refused to refund the outstanding £30 saying that it was a charge from the bank - at no point was I advised that my payment was going to be made in euros and even if it was why the amount be so much higher, if you do a transaction on a credit card in euroes it isn't even that high. The company were pretty rubbish at getting hold of and promised refunds which never materialised, finally they said they could only offer me a discount off any future bookings. I shall never book with them and shall we advising everyone I meet to do the same.

27 September 2012

Reply from Prestigia

Dear Jane, thank you for taking the time to give your point of view about our service.
We would like to precise that on the voucher you received at the moment of the booking, we clearly state that the payment should be done in the local currency. We display the price in both currencies; the currency of the Hotel and the one of the customer so that you have an idea about what you will be paying. We base the converted rates on the conversion rate of teh day, which is provided to us by XE platform (updated every second). Please send us you booking number and the bank statment, and if we find that there is a discrapancy taking into account the local currency of the hotel, we will be happy to refund it to you. Please let us know if there is anything else we can assist you with. Your Prestigia.com team.