I used Prestigia recently and I have to say it is excellent, there I found many great deals and is very easy to book, in terms of cancellations, it is very clear. I booked in NZ$ for a hotel in Rome, so I was debited in Euros and the amount was exactly what I expected according to the exchange rate of the day of booking. It is that such details for which I was satisfied with my booking. I will continue to use them.
It really is very practical. Hotel page provides good information about the hotel and its facilities, with plenty of photographs, also easy location of the hotel and helpsknowing places nearby thanks to the map.
Also, it's Very good guide to help you choose the hotel by area. And help people with their recommendations. The booking is fast and secure. I feel it is very safe and reliable. I booked with my husband several hotels and I was not disappointed.
I have used Prestigia a few years ago on a trip to Rome and all was well, and I would definitely use it again, very good experience and will suggest my friends as I am impressed with the ease and after sale support. That was some good craic!
I used Prestigia many, many times! Best prices ever..Very Easy...I used them for stays in Egypt, Dubai, New York, San Francisco and Singapore ...
Off on holidays again soon in rhe summer and will use them again..!! Exellent customer service too :)
Thami Tazi found this review useful
Just wanted to say I booked through Prestigia and then deciding the price was too good to be true went online to check them out. I was very very concerned by the reviews I found and contacted the Riad directly to confirm the booking and outstanding amount. However there was infact no problem at all and ended up having an idylic holiday in a superb riad for €450 less than I would have paid
I booked a hotel in Las Vegas through the Prestigia Website. I got the confirmation and my credit card get charged with the full amount. One Week later, I got an email, telling me that my booking is cancelled.
I couldn't understand what is going on and tried to call the customer service. There is a phone number to call but if someone answers you should feel yourself lucky! After several calls, I could reach someone from customer service. They told me, they will check my booking and call me back. And as you can expect, no one called me back...
I had to call them again.
At the end, they told me, that the hotel couldn't confirm my booking and they had to cancel my booking! The summary: if you book a hotel from this website, do not think the confirmation from Prestigia means something and you can stay at the hotel! Check always your emails, to be sure that your booking is not cancelled!!!
I recently booked accommodation in Europe. There was a glitch with my credit card debits - I was overcharged by one of the hotels. Prestigia sorted this out within 48 hours and arranged a refund. I would recommend them!
That's an email we received from one of Prestigia's customers, here is the complete text:
" Give Prestigia.com The Benefit of The Doubt.
I wrote this for the site trustpilot.com but I guess you have to have facebook to sign up. I don't have facebook, but feel free to use my review however you see fit. I authorize you to post this review on any travel related sites and I am a bonafide customer.
On a 5 star ranking system I rank Prestigia.com a "5-Star"
Title of Review: Give Prestigia.com The Benefit of The Doubt
I found a smoking deal from Prestigia.com on Trivago (a site similar to Kayak that searches multiple travel sites) for the Palms Place resort in Las Vegas NV. After making my booking I called Palms the next day to verify that they had my reservation. I did this because after I booked I did a credibility search on Prestigia.com and was concerned with some of the online reviews. Palms did not have my reservation and I freaked out thinking that something was awry. Long story short, my name had been sent over to Palms inverted. This is most likely my error as I, like most Americans, are not familiar with "surname" when inputing traveler information. Although I am not positive, it is entirely likely that I put my name in incorrectly because I wasn't familiar with the European website layout. Regarding the complaints that I have seen online; I noticed there really are only two types. Exchange rate issues, and hotel not having confirmed reservation. As for the exchange rate issue its entirely possible that Prestigia.com is a newer company and took their business abroad without working out all the kinks but I can honestly say that as of today 02/28/2013 there are no issues. When I booked the reservation the total was displayed on Prestigia website as US $ 267.98. The exact amount captured on my credit card was 268.14. Basically 16 cents off. No biggie, as I know exchange rates can/do fluctuate before settlement. As for the other complaints regarding hotel not having the confirmed reservation I suspect that this is possibly due to individuals not being familiar with the European system and entering in their last name first and first last etc. When I spoke to Palms they had received my reservation on Sunday the 24th of February( about 1 hour after I had booked online). I would therefore tell travelers reading this to extend Prestigia.com the benefit of the doubt. They might not be as well staffed as a travelocity or expedia but at the end of the day they had the most competitive rate, and that's really what I care about the most." G. HESS
Totally unacceptable false advertising
Awful customer service
DO NOT USE
Save the hassle and go elsewhere
I booked a trip in asia for work, going to different countries. I had good rates, and could find great hotels, well located and trendy. I ll definitely use Prestigia again !!
Es la unica empresa con la que no tuve nunca ningun problema.
Muchas veces me pasó con otras empresas de llegar a un hotel, que por foto parece muy lindo y en la realidad es un desastre.
Con Prestigia estoy tranquila que los hoteles que reservo estan seleccionados y que no voy a tener sorpresas. Tambien tienen muy buenos precios.
Por eso siempre que necesito viajar uso sus servicios. Gracias!
I was happy to discover Prestigia. I loved the hotel options. I've used it in Paris and in Spain. The hotels were very well priced and I had a great package. When I had a question about my reservation, customer service responded to me on the same day. I would definitely recommend this site. It is now my go-to for great holidays.
Newton Freire Maia Neto found this review useful
I experienced booking with Prestigia twice now and in these 2 times, I got really good deals.
On the 1st one I got a discount, the offer was 15% off on bookings made 30 days before arrival.
The 2nd booking we got a Complimentary Minibar.
Thami Tazi found this review useful
We just spent a few days in Genoa Italy. we booked the hotel via Prestigia, but did have a few worries after reading their online reviews. There was no need to worry. We booked on line through a comparison web site a couple of days before we traveled. The site was easy to use with loads of info and put Prestigia at the top of the list on price for the hotel we picked. We paid a small set up fee to Prestigia on line as we booked and paid the difference when we left the hotel. The communications from them was good and the final cost was exactly as described. It was only the Hotel that let us down a bit. I will use the web site and Prestigia again.
Booked a room in Chicago and it was 10% higher than what they quoted me at! Misleading and more expensive than advertise!
UPDATE: The exchange rate noted for your deposit, not what the hotel was going to charge me. If you are going to do business in the US, customers expect the price you advertise is the price they will be billed for.
I had the same experience with my credit card. The response from Prestigia to the other complaint is NOT TRUE! My credit card was charged the same day and was 12% more then what was quoted. They post a lower rate than any other companies but in actuality they are MORE. Use booking.com or another reputable company....NOT PRESTIGIA!!! Save yourself lots of trouble. Amazing they do this to customers and have not been closed down.
I will be disputing the charge, contacted the hotel to cancel my reservation and had to cancel my credit card to stop further charges.
I have re-booked with another company and NO ISSUES on the conversion rates, interesting...huh??
we went to bali trough prestigia and we had a wonderful holidays. We went to 3 differents places on the island and each hotel we stayed in was very good. We found that prestigia is offering a very good selection of hotels in this area. We are planning to do a trip in south america on december and for sure we will plan it through Prestigia
I have to travel a lot for business and also use this company for my personal trips. I have nothing to say, I sometime had to complain about the hotels, but was able to change thanks to them the same day, if not the next one.
Comparatively with some other websites the service is much more personalised, and their hotel selection is really good.
I recently booked a hotel through this company and ended up being charged 7% more then the invoice indicated. They have a conversion chart from Euro to USD that is significantly less then the going rate. The USD price is provided in big bold numbers with a faint and hidden price in Euros. The bottom line is you are charged the Euro price. My transaction happened 2 months ago and they are continuing to still do this today. Do yourself a favor and stay away from the company.
Similar to Jane I am afraid I have had a dreadful experience with Prestigia and advise people to steer well clear.
They charged me for my deposit, and when I cancelled with two weeks notice I was well aware that they would charge me 50% of the amount 'charged to the credit card' which was 50% of my deposit - one day's stay.
However, upon my cancellation the hotel then charged me over 50% of my stay to my credit card and I am currently trying to get this back. Prestigia haven't transferred their amount back to me yet, nor the amount for the airport transfer which was fully refundable, and I gave no authorisation for my card to be charged by the hotel.
I have had two or three responses from Prestigia saying they are within their rights to do so but the fact that even if this was the case I would be owed some £80 for the overcharging which has not come back - only serves to highlight how dodgy this company is.
I am no longer receiving a reply and am trying to track down their travel regulator to be able to make a formal complaint.
I travel regularly and am aware some people complain because they are not used to reading the terms and conditions but I do and that is why I am so appalled by their breach of these and their subsequent service to resolve.
AVOID AT ALL COSTS !
This company is a complete rip off. I booked a hotel stay to go to Nice, the agreed amount in my confirmation was £346 (quoted in sterling pounds). When I checked my credit card statement they had charged two payments one for £56 amd the other for £371 When querying the amount they sheepishly refunded £52 but refused to refund the outstanding £30 saying that it was a charge from the bank - at no point was I advised that my payment was going to be made in euros and even if it was why the amount be so much higher, if you do a transaction on a credit card in euroes it isn't even that high. The company were pretty rubbish at getting hold of and promised refunds which never materialised, finally they said they could only offer me a discount off any future bookings. I shall never book with them and shall we advising everyone I meet to do the same.
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