I have always been cautious when ordering things online, but was exceptionally so with my glasses. However, finding Pretavoir and after emails from Ellis (who was an exceptional help!) I ordered a pair of TAG frames. These were already nearly £100 cheaper then the high street and then the lenses were over £200 cheaper then the high street. All this and free delivery.
In top of that, I ordered on a Thursday and received my completed frames the next Monday! How's that for turnaround!
I would definitely recommend them, and extra thanks to Ellis for all the help!!
I am from US, and I they carry limited styles here. This was my first time ordering from Pretavoir, and it was a great experience. The glasses arrived in about a week, and they are perfect. The only thing I didn't realize is I had to pay Ancillary Fees and FDA processing fees, but the price and selection was still better than in the states. I would recommend this company to everybody!
This site has low prices, free delivery & fantastic service! I ordered my sunglasses for a very
good price at about 4pm yesterday. That I'm now out at lunch in
Stockholm wearing my sunglasses is simply unbelievable! Well done!
I'll be recommending you to all my friends!
I only buy/use Maui Jim, but their new stuff can be hard to get. Pretavoir had everything, though, with all the options & exceptional prices. Opted for FedEx from UK to Hong Kong and they arrived two days after ordering. I'm now wearing them in Thailand :)
The product itself is excellent as was the service from Pretavoir. I used their live online chat to gain answers to a couple of questions; all answered immediately and to my full satisfaction, hence I went ahead with the purchase. I paid the additional £3.00 for special delivery which arrived less than 36 hours after placing the order......well done!
I have ordered a pair of glasses (cost nearly £500) over two weeks ago.
I desperately needed the new glasses as my old ones were not usable anymore.
I was promised that i will get them before noon on a Friday and not only didn't get them on that Friday I received my glasses on the following Wednesday after calling Pretavoir like a million times. I would have certainly paid more for a proper delivery service if i knew about this. So if you want your glasses ASAP don't count on this company.
This was my first purchase from an online opticians as I have quite a complex prescription (according to my Optician) and was concerned that things would go awry. However after a friend tried Pretavoir and I was assured that they would refund if there were errors I gave them a go. (The price on high st was just too high, £150 more than Pretavoir) I received my glasses with thin transitions lenses in 4 days and they are perfect. Thanks. I will be back next time I need glasses
Having already ordered 3 pairs of CHANEL frames, I had no hesitation whatsoever in going back to Pretavoir for more. Just as before the CHANEL frames are perfect and the service the same.I have dealt with both Sean and Laura and they are both a credit to the company.
I ordered a Fred Melville 8286 color 004 on the 12th of June 2013. After placing my order (100044975)and paying through creditcard, I received an email a couple of hours later stating that the color I ordered was out of stock. I replied back to cancel my order on the 13th of June 2013. Kindly they cancelled my order and I received a confirmation of cancellation of this order on the 13th of June from both Pretavoir and amazon through which I placed my payment. Till now Sunday the 16th of June I haven't received a refund after checking with my bank.
I have received an email on Monday 17th June from Pretavoir stating that since I checked out through amazon, the money wouldn't have been taken from my account since it is only taken when the order ships. I have called back my bank customer service who told me that the transaction is on hold.
I have to thank pret a voir for the speedy reply and clarification
And for this excellent communication experience I have changed my rating
I ordered a pair of Chanel reading glasses (3221Q) from Pretavoir on a Monday morning (UK time) and they had them dispatched by the end of the day. Despite some delays (completely the fault of Australia Post), I still had the glasses in my hand within two weeks - which is quicker than OPSM had offered if I had placed an order in store! The glasses are lovely, and seem authentic. Only minor complaint is that the glasses case had some slight scratches/marks on the outside when it arrived - leather/covering seems to have been scratched off near the opening?
Overall, amazing product and customer service (Special thanks to a lovely lady named Kim who took my order and helped out a lot when Australia Post misplaced the parcel).
Saved me hundreds of dollars compared to any Australian store - I would definitely recommend Pretavoir!
I will definitely recommend this Pret a Voir to all my friends who are looking for new frames( I am already doing so :) ). E is very helpful by giving out useful advices, very prompt email reply,
The dispatch speed and delivery are superb! Although it says free but it's the fastest delivery I have ever expected. *Thumbs up*
Quick response to emails and glasses delivered to New Zealand within four days of posting.
Excellent all round customer service and product from Pretavoir and wouldn't hesitate to use them again.
Totally Recommended by me.
Thank you Ellis for all of your help.
Emily Shao found this review useful
Delivery was fast and I got good information how my order was processed. However, I faced a warranty issue, because of a minor fault in the glasses (manufacturer's fault). Replacement process was very well handled with clear instructions. They even checked the new pair received from the manufacturer, which was supposed to replace my faulty pair, but there was a small scratch in that pair and I was immediately informed whether I would like to get those or choose the refund instead. In the end the whole purchase was cancelled, but I was fully refunded and couldn't have been more satisfied to the customer service.
I purchased sunglasses that weren't quite right for my face, despite trying them on in a store in Australia. Pretavoir refunded my money in full as soon as they received the package - no hassles. This kind of customer service is unheard of in Australia and I have recommended Pretavoir to a number of friends and colleagues for its good prices and exceptional service.
Got a great deal on my optical frames from pret a voir, also got better lenses than my opticians was offering for nearly twice the cost. my ray bans are perfect and was happy with service. The lady that I spoke with was very helpful making sure I had the right size, as a few were available which I didnt know about. All arrived in good time and were perfect. thank you
the glasses i bought were around £150 more in my local opticions and frames were out of stock. I was hesitant at first about buying on line but after reading the reviews decided to purchase. I found the sales person knowledgable and helpful. My designer glasses are genuine and in perfect condition and arrived with my prescription lens next day - i cannot fault them some things arent too good to be true!
This is my first time purchasing from Pretavoir! I was quite surprise to find this store with such a low price! I was wondering if their products are genuine! After doing lots of research, I believe it's true! As I bought Chanel sunglasses, I couldn't place order online directly, so I email them. The staffs were very nice and polite, and they normally replied my email promptly. They could even deliver to Australia. I will definitely shop again =) Thanks
I'm not sure why I haven't used this company before. Excellent in every way (polite helpful staff, amazing prices, straight forward process, seven day delivery time).
I couldn't be happier with the Prada Sport glasses that I purchased.
I would have no reservation in recommending this company to anyone.
I found Pretavoir to have some of the lowest prices on sunglasses in EU. I ordered the glasses and got a mail that the glasses weren't in stock and that it would take 5 days for them to get to Pretavoir and another 5 days for the glasses to arrive to me. If i could not wait that long i should contact them. I did not mind waiting. The glasses arrived in a nicely packed box - in great condition. Definetly not my last time i buy glasses from Pretavoir.
I was thrilled with pretavoir's range of frames, delighted by their delivery time, and had a great experience with their customer service folks; they swapped the frames I'd ordered for slightly larger ones, reglazed them, and turned them around within a week. Many thanks!
Cool web site to surf, easy to find your OEM source and then the style.
Nice touch on the 360, clean n quick check out plus the discount!
WHO.....packed MY shades?
If it wasnt for the case................
The tape barely covered the sides n lid of the box to hold it together etc
Anyhow..... 4 star would deal with you again
Good value for money. I managed to get a pair of Oakley prescription glasses for a third of the price of High Street opticians. Fast service; order placed on Sunday 17th June, glasses received on Wednesday 27th June. Perfect! I'm extremely satisfied and would recommend Pretavoir to anyone looking to buy designer frames at reasonable prices.
I wanted a pair of Persol sunglasses, Pretavoir were not the cheapest so I asked them if they would price match and they agreed. A day after I placed my order Pretavoir emailed me to say that my glasses would take around 7 days as they needed to be ordered from the supplier... what was excellent was that they were asking me if that was ok, not telling me.
I accepted to the slight delay.... and guess what, they arrived early.
I would love to give them 5 stars for handling my complaint and the final outcome of my purchase, however the fact that they are taking orders for frames that are not in stock is failing them at the moment.
After searching the net for Maui Jim sunglasses, a friend recommended the Pretavoir site. On seeing the glasses I wanted, at an extremely competitive price I placed an order and to my surprise they were delivered the following day. Excellent value and service!
Excellent service . I returned a pair of faulty glasses without any hassle.
Customer services were excellent and even returned my p&p fee.
The best service I've had from online shopping .
I have ordered again since and will again soon
Ordered a pair of spectacles and a few more cleaning products on separate occasions, service was great and delivery was fast. Also found them responsive and the chat-style help on the website useful, with tips and discounts. Products are good, and much cheaper than on the high street.
One thing they could improve on is developing or recommending a free Android/iPhone app that measures the space between your eyes, but that's about it. Keep it up!
I bought my sunglasses from the company and with the offer that they had on that weekend i saved nearly £65.00 from buying them on the high street. Good prompt delivery service and well boxed.
Only point that i can make is that there was supposed to be a £10.00 free gift thrown in as well. I did receive a cleaning cloth with the glasses and wondered if this was the free gift??? (£10.00 for a cleaning cloth?)
All in all an excellent price, shame regarding the gift if the cloth was it.
Am very happy with my glasses they came before the time specified as they were not in stock and had to be ordered, the email service i received was very helpful, would definitely recommend and use again. Many Thanks Pretavoir.
Pretavoir comes highly recommended. A good website with excellent choice. Access to customer support with any questions first rate. Purchasing couldn't be simpler with good updates on progress of order. I returned one item from an order of 2 which with the help of customer service was easy and my credit came through very shortly. Would use again
The first order I put in with pretavoir arrived within 36 hours of ordering, easy simple and reliable delivery is a big benefit. Also the videos on the website are really helpful. The pop up chat box is a little irritating but could prove useful.
My latest order for Boss orange frames with prescription lenses was more delayed than expected. However I was informed immediately of when i could expect them and since the prescription has been missed out in error the was verified. It was Arran who contacted me and he was very helpful. For glasses I would not go anywhere else as the prices and service is great!
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