My first experience with Pretavoir was years ago ordering a pair of Chanel frames. I was notified of a delay of a month which I accepted. However this was further delayed and I had to keep emailing to check for updates. The lady who took my order on the phone was also a bit curt and not as friendly as some of the reviews I had seen had led me to believe.
My second order was conducted wholly online a few days ago. They took my money instantly and now told me it was out of stock. I checked on the website and nowhere does it say it is out of stock. Why do retailers do this? I was offered a refund but now I have to draw on savings to go look for the frames elsewhere whilst waiting for my refund. They should only take your money after order has been processed and confirmed.
I have always been cautious when ordering things online, but was exceptionally so with my glasses. However, finding Pretavoir and after emails from Ellis (who was an exceptional help!) I ordered a pair of TAG frames. These were already nearly £100 cheaper then the high street and then the lenses were over £200 cheaper then the high street. All this and free delivery.
In top of that, I ordered on a Thursday and received my completed frames the next Monday! How's that for turnaround!
I would definitely recommend them, and extra thanks to Ellis for all the help!!
Hi. I am from US, and I they carry limited styles here. This was my first time ordering from Pretavoir, and it was a great experience. The glasses arrived in about a week, and they are perfect. The only thing I didn't realize is I had to pay Ancillary Fees and FDA processing fees, but the price and selection was still better than in the states. I would recommend this company to everybody!
This site has low prices, free delivery & fantastic service! I ordered my sunglasses for a very good price at about 4pm yesterday. That I'm now out at lunch in Stockholm wearing my sunglasses is simply unbelievable! Well done! I'll be recommending you to all my friends!
I only buy/use Maui Jim, but their new stuff can be hard to get. Pretavoir had everything, though, with all the options & exceptional prices. Opted for FedEx from UK to Hong Kong and they arrived two days after ordering. I'm now wearing them in Thailand :)
The product itself is excellent as was the service from Pretavoir. I used their live online chat to gain answers to a couple of questions; all answered immediately and to my full satisfaction, hence I went ahead with the purchase. I paid the additional £3.00 for special delivery which arrived less than 36 hours after placing the order......well done!
I have ordered a pair of glasses (cost nearly £500) over two weeks ago. I desperately needed the new glasses as my old ones were not usable anymore. I was promised that i will get them before noon on a Friday and not only didn't get them on that Friday I received my glasses on the following Wednesday after calling Pretavoir like a million times. I would have certainly paid more for a proper delivery service if i knew about this. So if you want your glasses ASAP don't count on this company.
This was my first purchase from an online opticians as I have quite a complex prescription (according to my Optician) and was concerned that things would go awry. However after a friend tried Pretavoir and I was assured that they would refund if there were errors I gave them a go. (The price on high st was just too high, £150 more than Pretavoir) I received my glasses with thin transitions lenses in 4 days and they are perfect. Thanks. I will be back next time I need glasses
Having already ordered 3 pairs of CHANEL frames, I had no hesitation whatsoever in going back to Pretavoir for more. Just as before the CHANEL frames are perfect and the service the same.I have dealt with both Sean and Laura and they are both a credit to the company.
I ordered a Fred Melville 8286 color 004 on the 12th of June 2013. After placing my order (100044975)and paying through creditcard, I received an email a couple of hours later stating that the color I ordered was out of stock. I replied back to cancel my order on the 13th of June 2013. Kindly they cancelled my order and I received a confirmation of cancellation of this order on the 13th of June from both Pretavoir and amazon through which I placed my payment. Till now Sunday the 16th of June I haven't received a refund after checking with my bank. I have received an email on Monday 17th June from Pretavoir stating that since I checked out through amazon, the money wouldn't have been taken from my account since it is only taken when the order ships. I have called back my bank customer service who told me that the transaction is on hold. I have to thank pret a voir for the speedy reply and clarification And for this excellent communication experience I have changed my rating
I ordered a pair of Chanel reading glasses (3221Q) from Pretavoir on a Monday morning (UK time) and they had them dispatched by the end of the day. Despite some delays (completely the fault of Australia Post), I still had the glasses in my hand within two weeks - which is quicker than OPSM had offered if I had placed an order in store! The glasses are lovely, and seem authentic. Only minor complaint is that the glasses case had some slight scratches/marks on the outside when it arrived - leather/covering seems to have been scratched off near the opening? Overall, amazing product and customer service (Special thanks to a lovely lady named Kim who took my order and helped out a lot when Australia Post misplaced the parcel). Saved me hundreds of dollars compared to any Australian store - I would definitely recommend Pretavoir!
Quick response to emails and glasses delivered to New Zealand within four days of posting. Excellent all round customer service and product from Pretavoir and wouldn't hesitate to use them again. Totally Recommended by me. Thank you Ellis for all of your help.
Delivery was fast and I got good information how my order was processed. However, I faced a warranty issue, because of a minor fault in the glasses (manufacturer's fault). Replacement process was very well handled with clear instructions. They even checked the new pair received from the manufacturer, which was supposed to replace my faulty pair, but there was a small scratch in that pair and I was immediately informed whether I would like to get those or choose the refund instead. In the end the whole purchase was cancelled, but I was fully refunded and couldn't have been more satisfied to the customer service.
I purchased sunglasses that weren't quite right for my face, despite trying them on in a store in Australia. Pretavoir refunded my money in full as soon as they received the package - no hassles. This kind of customer service is unheard of in Australia and I have recommended Pretavoir to a number of friends and colleagues for its good prices and exceptional service.
Got a great deal on my optical frames from pret a voir, also got better lenses than my opticians was offering for nearly twice the cost. my ray bans are perfect and was happy with service. The lady that I spoke with was very helpful making sure I had the right size, as a few were available which I didnt know about. All arrived in good time and were perfect. thank you
the glasses i bought were around £150 more in my local opticions and frames were out of stock. I was hesitant at first about buying on line but after reading the reviews decided to purchase. I found the sales person knowledgable and helpful. My designer glasses are genuine and in perfect condition and arrived with my prescription lens next day - i cannot fault them some things arent too good to be true!