Reply from Primrose
[REPLY]
- Reviews (70)
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- Lauren Akus Alexander-Lee
- Palm Beach Gardens, US
- 1 Review
Horrible! Look elsewhere for you purchase!
Ordered a teak bench for my mother-in-laws 75th birthday. As I live in the US, it automatically was being sent to me at checkout. I wrote in and was told they would deliver to the new address with in 3-5 business days! Perfect, I wrote back that her birthday was the end of the following week so that was fine. She never received it. I contacted them the following week and heard nothing. After my 3rd email, days later I was told the item was not in stock and they didn't know when it would be IN stock! I told them I wanted it still and when could they ship. They replied "I don't know".... How's THAT for professionalism?!? I asked for a refund and now 4 days later have still not received it to my Paypal account ( that just takes a click of a key!). Found a better item cheaper at buydirect4u. Their site still says "in stock" and delivers in 3-5 days!!! Communication was terrible as is their attitude.
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- Paul Smith
- Uckfield, GB
- 2 Reviews
Excellent Awnings
Primrose had the most variety and offered the best priced awnings that we could find. They delivered quickly and the awning works fully (electric and manual) and was fairly easy to install. We bought a very large awning and thought it might be overly imposing, but it really isn't. Very smart and easy to use. Manual is quite hard work so I recommend electric.
- D. Leaver
- 1 Review
"Does what it says on the tin"
We were looking at several different companies for our awning, viewed primrose and they had exactly what we wanted at a price that was right and delivery was speedy, all in all a first class company and I would recommend them to anyone.
- Rebecca Adams
- 1 Review
Top customer service
I bought 2 XL tall planters and two inserts. One of the inserts split and was replaced in two days of me reporting this - they just asked for a photo. The staff are really helpful, delivery is fast (if out of stock you are given a due date which was sooner than promised), you get an email advising you of delivery and prices are great.
I'll go back to Primrose without hesitation next time I need something for the garden. Well done, service can be so poor and it leaves you with a bad taste but you guys excelled.
- Elizabeth Hall
- 2 Reviews
Delivered quickly and very satisfied with product
Spider deterent arrived well packed and delivered quickly will recommend this product to friends ect
- Penny Fleming
- 1 Review
EXCELLENT
Great choice , very pleased with my stop barking gadget and have only needed to use it a couple of times to get the message across.
Arrived very quickly and was well priced
Many thanks Primrose you run a very tidy shop.
- g a scutt
- 1 Review
easy order, good delivery, excellant product
very pleased with order, delivery smooth
- Giles Caldicott
- 1 Review
The rats have not gone yet, but there is less noise
We have rats under the floor boards. Since purchasing the Primrose device there is a significant drop in audible activity, scratching etc, but they are certainly still here.
Having read the testimonials of previous customers I am prepared to give it a little more time to see if the situation improves
- David
- 2 Reviews
Excellent.
Thank you for a smooth and pleasant transaction.
Excellent little greenhouse.
Good quality & fast delivery.
- ORDER SUMMARY
- 2 Reviews
fantastic
super fast delivery sooooo pleased with the awning. simple and fast to fit. many thanks it is beautiful
- Barry Luccock
- 1 Review
Excellent. Quick and good service and very good product
Bought 800LPH Solar pump with fountain on line. Arrived next day and was easy to set up and is working perfectly. Now all we need is for it to stop raining!
- jo
- 1 Review
rubbish communication
no response to emails about delay in order and still not arrived!
Reply from Primrose
Please let us know if there is anything further we can do to rectify this for you.
- Margaret Mc Gaughey
- 5 Reviews
My order was dealt with very quickly and efficiently
Very satisfied with my water feature and even more satisfied with the price, we got this half the price of what dobbies garden centre was selling it for.
- jeannette cannon
- 2 Reviews
- michael sergison
- 3 Reviews
a great firm to deal with
easy to navigate on the website, easy to pay using a host of sites,easy to deal with on any returns, superb firm
- Hooly
- 1 Review
Have you not seen the weather?
If I ever use it this summer I'm sure it will probably be alright.
- Tom Bryson
- 1 Review
- Roger Sharples
- 1 Review
Good Product Good Service
The unit worked and our squirrel has left us in peace!
- Franz-Jürgen Heck
- 1 Review
This factury has fair prices, a good quality and is realy fast!
It`s realy nice to have such a factory by side with a real good service, good products and fair prices. Don´t change your rools and you stay always in first position
- Mrs L Lewis, Hampshire
- 1 Review
A fast efficient and professional service
My friend who is working with the product and myself are very happy with the finished professional product. We have advised Primrose that we would have liked the 'pegs' to be that bit firmer which would help putting into the lawn. I am so glad after searching the web to find this product.
- christine
- 1 Review
great company-the best
had a couple of hiccups with order but each time it was dealt with proffesionally,wont think twice about dealing with primrose for any of my gardening needs thanks very much.
- Colin Breeze
- 1 Review
none as item has not yet been delivered
Ordered six weeks ago. No reply to requests for an update on delivery. Very poor service. Still awaiting a refund.
- S. Barr
- 1 Review
Will not use again
I ordered a water feature in June. On website it showed that the item was in stock. 3 days later I get an email to say that it was out of stock and would not be available until the end of July. I looked at the website this Friday and it now shows that they are not expecting a delivery until the end of August. I had heard nothing from Primrose. I got on the phone to Customer Services and have now cancelled my order.
- G.Howard
- 1 Review
Great service
I bought 3 rolls of bark screening for my rear garden fencing. The screening arrived on time and is of excellent quality. It totally covers my fence with very little gaps between each piece of bark which is also thick and looks like it'll last a long time. Good wiring holding it all together also. I'd highly recommend the product and also the company as comms were great along with the swift delivery.
- roger nicholls
- 1 Review
easy to buy,easy to install
it was easy to pick after viewing the good range of products on the web site,it was delivered within 3 days and easy to install.do not be fooled by some suppliers who say they will send there trained technician to survey your house,then install it,do it with a friend and save about `1300 pounds,all you have to do is drill 4 holes, fit brackets and hang it,done,then spend the money you save on a holiday
- Les Staff
- 1 Review
Service from Company excellent, but spiders not intimidated!
I ordered 2 spider deterrent units. When they arrived (very promptly!), one of them was faulty. I emailed Primrose,and they replied immediately. They also sent out a replacement unit straight away. The fact that "my" spiders don't seem to mind the unit is not the fault of Primrose!! Either that or the spiders are more noticeable because they are all trying to make a getaway! I would certainly recommend Primrose - they are a good and efficient company to deal with.
- sam beeston
- 1 Review
Excellent speedy reliable service!
The product worked, and has saved my garden! Excellent service, a good price and very speedy delivery - the only company I could find selling the product on line!
- Nigelr
- 1 Review
Don't promise what you can't deliver!
Great products!
However one of the items was next day delivery I received my products about 8 days later!!!
Not good if your doing a landscaping job for someone !!!
- Iain Nelson
- 2 Reviews
I have already responded to this
Your research system is letting you down.
- Henning Lehnert
- 1 Review
straight forward . quick delivery
found verything i needed for the chinmey. all i wanted in one place . will buy here again
- Laurence Borrows
- 2 Reviews
Very good and fast service
I am very pleased with the product and also the service. Received the good the following day after order and they were well packed etc.
- D J Rabbitt
- 1 Review
GREAT!!!!!!!!!!!!!!!
Arrived at time stated, put to good use this SUMMER? Just wanting to pack it away for more than a few day's
- Niall Taylor
- 1 Review
Water Fantastic Experiance
Absolutely fantastic, would definately shop here again.
- Patricia Clutterbuck
- 1 Review
Pleased
Overall we are pleased with our blinds
Found it confusing where the brackets were going on the
6 metre blind untill physically opening and the confusion over the glue quantities and bolts required [ we had to purchase extra glue locally to complete.
All brackets were screwed right in which sent the blind down to its lowest adjustment. Fortunately we fitted the 3 metre blind first and realised after opening that the brackets had not been factory set [as stated] and we were able to adjust up to required angle.
We then [with difficulty due to poor alignment of the adgustment bolts] adjusted the 6 metre blind brackets before fitting
We still need to fine tune the angle but due to adgusting bolts on all brackets being slightly out of line we are going to have to get help to release the blind and force the bolts across the brackets to enable the allen key to be inserted.
I think inspection of brackets prior to dispatch and better quality of this product would make life much easier for the customer.
As far as the blinds are concerned the 6 metre seems to glide effortlessly with the electric motor and both blinds seem good value
Thank you Patricia
- Amanda Panico
- 1 Review
absolutely superb!!!!
I bought a cover for my 3 seater garden swing it was a guardman product and was really good quality plus it was half the price for the same product on ebay
- Maxine
- 1 Review
Exceptional service
Item delivered on time in perfect condition would use again. Excellent
- Paul Barudi
- 1 Review
Good products - Fast delivery
The products are good and the ordering process was easy. Once ordered the delivery was very fast. Really good service..
- Christopher Dale
- 1 Review
Great value and quality Items
The willow fence is a replacement for previous ones that had been damaged in high winds. Speedy service and excellent quality item
- Doug Langley
- 1 Review
First class product - first class service
The item we purchased from Primrose was ordered late on Sunday and was delivered early on Tuesday. service does not get any better than this.
- B Watkins
- 2 Reviews
As described - price competitve
Well please with the device works well
