Reply from Primrose
[REPLY]
- Reviews (70)
- sbw
- 1 Review
great service, good product for teh price
we wanted a bit of privacy from neigbours who have taken down fence. This gives us privacy but at he same time does not feel as we have put a barrier between us and we are still freindly with them. As it is reeds, csn setill see through from certain angles and lights, but for the price we paid it is brilliant and would definitly buy again.
- Deryck Dobbs
- 2 Reviews
The best
So pleased I found your website to place my order, Very good service. Thank you
- Mrs M Commons
- 1 Review
Fantastic service!
Fantastic, speedy service! Product was just what I wanted and as described on-line! Thanks!
- Tina Lockett
- 2 Reviews
While The cat's away the mouse Won't Play
Excellent service, received my anti mouse device next day, plugged it in and haven't heard any scrabblings since, very reassuring. Thanks.
- John Saunders
- 1 Review
Great value!!
Saw this small, neat solar water pump for a friend's pond. Bought it and he's very happy with the results. Works like a dream.
- S Van Emden
- 2 Reviews
service&product leaves a lot to be desired
the above says it all
Reply from Primrose
Thank you for your email and I am sorry to hear you have been dissatisfied with our service and product. Your order was dispatched from our warehouse but was damaged in transit by the courier. We sent to you the cover on the back that was damaged on the 14th June if you have not received this please let me know.
Once again please accept our apologies that your order was damaged in transit by the courier.
Chris
Complaints Department
- Susan Third
- 1 Review
- Peter Lane
- 4 Reviews
Service one should expect
Have only bought at this site once but have no complaints about price and certainly none about service. I would come back again.
- Jayne
- 1 Review
Gorgeous awning. Just need the sun!!
Cannot fault the service at all. I firstly orderered the wrong size so repackaged it and sent it back and just three days later I had taken delivery of my new larger awning.
As for the awning, its perfect and really sturdy.
Just praying for some sunshine now!
Wouldn't hesitate in recomending this company!
- s still
- 2 Reviews
wow great seller
reliable you no your goods do what they tell you so buy buy buy
- Mrs J Bloom
- 1 Review
Fantastic purchase at bargain price
Absolutely delighted with hammock cver which is being well used during this wet summer
- Mr. A. Mackenzie
- 2 Reviews
I'm happy with transaction no problems
good site to deal with, I would recommend it...
- Bill Mackie
- 2 Reviews
Fast, accurate forcasted delivery.
I was very pleased with the speed with which my order was attended, dispatched, forecast for delivery, notified delivery time and actual delivery. Thankyou.
(“Next day delivery” quotes, and fulfilment, amaze me.)
Again, with thanks,
Regards
Bill Mackie
- Mrs Frances brown
- 1 Review
Has made my pergola usable now as before it was too hot and sunny to use.dappled shade really enchanting now all i need is the sun!
My pergola was bare and I bought really nice armchairs and table but found that as it faced south west i badly needed to shade the area.putting the fencing on the roof has solved the problem and if it is sunny the area is now very attractive with dappled shade perfect to read and eat in.With lots of large pots of geraniums it is attractive.
- Mrs. Beryl Gay
- 1 Review
On Company I have no reservations, Delivery Fantastic
I found this company by chance whilst looking for a pond green water cleaner and preventative. I tried the Barley Flakes and was amazed, although I didn't keep them in the nets but sprinkled them over the pond. My son said it won't work, nothing else has. However, after a few days the pond had turned light brown and I could see my fish I was delighted. Unfortunately within a couple of weeks the water was turning green again, so I ordered another supply. I didn't empty the flakes out of the nets but put two into the pond. Next few days nothing happened green water got worse. I managed to move the nets around and the cream sediment went into the pond and I thought it would work. No it hasn't, so I am rather disapointed with the product. Regards the company, from my short experience with them I have been very pleased, especially with their delivery times which are extremely good.
- ray adams
- 2 Reviews
great service
will continue to purchase products .excellent products great prices quick delivery.keep on doing what you do so well.more than satisfied customer. thanks
- John Priest
- 1 Review
The marquee is great but getting it was a headache.
The product - a 3x6 marquee is very good and overall quite good value for money. The main problem was getting the goods - ten separate boxes in three sets of deliveries. One delivery - the roof - went missing and had to be re-sent. Laura was a star but she could only do so much. Solution - get a better courier. On an minor point, why not sell a means of storing the marquee when not in use. It looks like its going to need a small shed!
- Jackie May
- 1 Review
Fixing bolts not man enough
The bolts supplied with the awning slipped when I first opened out the awning. I had employed someone to put the awning up and he had to go and buy some better bolts and start again. This cost me for his time so I wasn't best pleased.
- ROB
- 1 Review
GREAT
YOUR FIRM IS ONE OF THE BEST I HAVE DELT WITH.AND I RECOMMEND THIS COMPANY THEY ARE GREAT THANK YOU.
- Lynn Leigh
- 1 Review
Great company to buy from.
Prompt delivery, but one item was broken. It was replaced immediately without any fuss and very speedily. I'm now enjoying a beautiful water feature.
- mr banner
- 1 Review
100% service
just as was shown on there web site great prise and next day delivery would use primrose again
- Mary Snook
- 1 Review
Broken glass replaced quickly
Our mirror was delivered broken, but when I informed Primrose and sent a photo they replaced it immediately.
- M ELLUL
- 2 Reviews
Very pleasant to deal with.
Although I did have a bit of a wait for the Miracle Gro Patch Magic I was still very happy with the purchase overall.
The Patch Magic was a great price and worth the wait. When I made a phone call to Primrose asking where the items were the staff member was pleasant and helpful.
- john mc creadie
- 2 Reviews
well worth the money
easy company to deal with and i have recomended them to afriend
- Sue
- 2 Reviews
So helpful
I had a fault with one of my items and so told Primrose who promptly sent me a replacement and best of all did not require me to post the faulty item back. Now that's what I call service!
- Alan Manchester
- Manchester, GB
- 2 Reviews
Poor communication, very poor delivery
Ordered ~£600 of products and was told that they would be delivered in January; in February chased order and was told that they would not be delivered until March. Merchant claims to have emailed but no record, customer service contact was indifferent to the effect of a two month wait and manager who called back said it was down to "Chinese new year". Bitterly disappointing as they were important to us and we had shifted our timings to allow for the January delivery.
- Wendy
- 1 Review
Great priced products and services
Bought a Chamberlain compost bin which arrived next day and so easy to assemble. Best design of bin I have ever seen at an incredible price, looks good too.
- Mark
- bristol, GB
- 1 Review
Brilliant company couldn't have asked for better service and great product
Brought an awning from this company and it arrived with slight damage caused by the courier phoned customer service and spoke to wonderful lady who sorted it all out immediately and received replacement the next day. Fabulous would highly recommend.
- stan Warrington
- warrington, GB
- 1 Review
Excellent Customer Service
Bought an outdoor heater last September. At Christmas it stopped working. Contacted Primrose who answered immediately and have put situation right...couldn't have asked for anything more...excellent.
- Nilesh
- 14 Reviews
Products looks useful but they are not really that useful
I didn't had chance to use their customer service (I think I will need to use soon as the product which I bought from them recently doesn't look like is doing its job).
They give guarantee that their insect repeller products will be useful. But its not the case always as happened with me recently.
Now the problem is, to use their guarantee service (they give 60 days guarantee), I will need to pay delivery / shipment charges to send the items back to them. Its like customer paying for returning the faulty product which doesn't make sense as I already paid them delivery charges.
Not sure I will recommend them unless I see some improvement in the product (spider repeller) I am using.
